I currently have a 5 day reservation at the Dolphin for President's Day weekend in February. I think it is a great location but am getting more and more concerned about the reviews that people are posting describing room service trays in the halls for days, basically no housekeeping, spider webs, clogged showers, spiderwebs, roaches and rundown furnishings.
We haven't been to WDW since 2009 and I really want this to be a "nice" trip. I'm not expecting the Ritz but I do want a clean, well maintained, comfortable room (I really do need a comfy bed...
) Please tell me that is what I'll get at the Dolphin.. or do I need to look elsewhere?? I will have children with me and I don't want to risk their vacation on a disappointing hotel.
Hi, BCVNovember. I stayed at the Disney Swan Resort, the sister resort for the Disney Dolphin Resort, for my first time last December 2012 for over a week, and I liked it so much, I am staying for two weeks the December, 2013.
From the time that I drove up to unload my luggage, I was greeted by a friendly faces and helpful staff.
I was so impressed, I ask the valet what is name was again, so that I could write a compliment card for him. Juan even offered to help me put together my mobility
scooter, but even though I said no;...I can can be independent or stubborn sometime;...he was right their helping me and I really appreciated his help after a long drive. Juan was so friendly and seemed to care and pay so much attention instead of doing just the minimum and walk away. He even walked my luggage inside to checkin.
The Disney Swan Resort is so beautiful inside, especially with all of the Christmas decorations.
As I headed to the checkin line, I saw three other Swan staff walk out to help checkin folks and the checkin was very short and quick for me.
I met Rose, who helped check me in and I was also impressed with the friendliness and knowledge and helpfulness of Rose, too.
Rose quickly checked me in and said my room was ready and had my luggage sent up. She also called after arriving at my room to see if I needed anything.
The room was beautiful and the Disney Swan bed was so very comfy.
To answer your specific question, BCVNovember, I might have seen a tray once or twice. But as Dan said, I saw them when I left for the parks, but were gone when I came back.
I always called if I used room service and they always came up right away to pick up my tray.
Speaking of call from your room, I had the most pleasant, fastest response when calling for any reason. I don't think that they use the same service as the Disney Resort nor the Disney DVC Resort. I was talking to someone always at the resort and not from a calling center. At least that is the impression that I got. The best customer service that I have ever received anywhere.
I wrote so many complement cards.
The housekeeping was also excellent. My room was immaculate. No spiders or bugs. No spider webs. No dust. And after coming back to my room after a day at the parks, my room was spotless again with fresh coffee, cups, condinments restocked.
When ever I called for anything like extra coffee or help with WIFI or any request or service, the Disney Swan Resort staff quickly came up to my door with help. I was very impressed.
Also I am a late riser in the morning and my favorite breakfast place was the Disney Swan Resort Garden Grove with wonderful staff and food and service.
I loved the large tree in the center of the Garden Grove restaurant. Olivia was the first person to seat me and chose a wonderful spot where I could drive my mobility scooter up the the ramp and park out of the way from every one else and yet be right by my seat.
I think that I am lucky to dine late for breakfast because most of the families have already gone to the parks.
Olivia at the Disney Swan Resort Garden Grove, always remembered me and asked if I wanted to sit in my favorite place.
My servers, Eliza or Kurt were always very attentive and kind every single time, regardless of how busy they might have been. Just wonderful service and food choices.
The breakfast buffet has so much to offer. The chefs, Edgardo or Brad made perfect omelletes everytime and offered different suggestions that I might like.
I hope that your family has as wonderful time as I did.
Ray
