The good, bad, ugly and joy of new Disney experience.

gilesmt

DIS Veteran
Joined
Feb 20, 2010
Messages
531
Returned last night from a 13 day vacation.

Group included myself Blind 50ish, DD mild CP 26, DGD 9.

Disney Resort, after 6 years of SoG, we went DR this time, POFQ garden view.
Asked for specific accommodations, received some but not exactly what we needed. Disney needs to work on resort accommodations for blind individuals, they just don't get it. Other than that resort beautiful. Much fast and better service than in 2008 when we went to POR. Room wonderful, staff great, atmosphere picture perfect even for a blind person.

Magic bands, love them, convenient and easy to use even for a blind person, could not figure out why so many people had such a hard time with Mickey to Mickey, if a blind person can do it everyone should be able to, but unfortunately that is not so and why such long lines to get in and such long lines to get I to FP lines. But no more dropping money, cards and tickets trying to find your ticket to get in or to pay.

Dining plan, a just okay for us, worth it since we had a discount of 25%, but Disney needs to fix ADRs so that you are seated within a reasonable time frame of your reservation, many times we waited more than 30 minutes and with the rule of be there 15 minutes early that seems like 45 minutes and by then your frustrated and can't enjoy the meal. Food to me very disappointing at many places for the price, but when you add in experience it was okay. I give it a just okay, I could take it or leave it next time, with discount it was worth it this time.

New FP, I would say it worked most of the time. It is a total waste to plan ahead of time, unless you never change your mind on vacation and are always where you are suppose to be when you are suppose to be there. We changed our minds to often the night before and had to change the FP because we went to a different park. But we still were able to use it and do it right. Don't wait until that day and try to change then, it is to late, one day we decided EP instead of HS we needed a manager to change them and no luck getting anything. We found that they did not work great on many of the big rides, test track, soaring, rock and roll, and space. Just to many people with FP to really call it fast pass anymore. It was a shorter wait, but not a fast wait. Still took more than 30 minutes from walk up to walk off of soaring and test track sometimes longer. The lines look very long outside rides but that is because so many people are off on there times, or don't understand Mickey to Mickey that the lines get very backed up and it can take up to 8 minutes just to get inside the ride, but inside the lines are not packed, they are 5 to 15 minutes, so I guess for Disney that is what FP is going to be.

To me, I like the system, but I still can not figure out how it is going to work when they add annual pass and off site people to it, because those 10 to 15 minutes are going to grow to 30 to 45 minutes, just pure and simple math, they will be giving more fast passes so the lines will be longer in the FP lanes. To me 15 minutes is not considered FP and that is what a lot of rides are now, when they add the others that time is only going to grow. So for now the system is just okay, add off site and annuals and I think the system will not work no matter how much they tweak it.unless Disney plans on no more visitors than what they have now and they plan to open two more parks with lots of e ticket rides, this system just does not seem able to work for everyone.

The fast pass system does not work for characters in my opinion. We only used it for two and both times the regular line was 30 minutes and the FP lines took us over 25 minutes. So except for Elsa and Anna, don't bother using it for the princesses.

My Disney experience, did not work for us, we could never get service on our cell phones in the parks long enough to change anything. Most of the times we tried to open it, we would get to the site put in our password and press send and then we would lose reception, I thought it was the worst system of all of Disney. Except MM. Disney really needs to amp up wifi signals if they want everyone connected.

Memory maker, I am at a total loss on this one. Ok I am blind but Disney does not have a single staff that can explain it to you, and it took them 13 days to tell us the problem was it is not iPad comparable, you would have thought they could tell you that when you buy it. Also there are not enough photographer in the parks, only two at most parks, very few with the characters, and many dinners had non. For the price I don't think it was worth I. But then again my dd who graduated graphic design, did not have to carry a 30 pound camera around and she was in the shots, so to her it was worth it.

DAS, the new system was again lost on me. I asked at each attraction for what I needed, was told no more often than not and really did not receive my accommodations. Finally they did give a DAS pass, for us it really was not something we used a lot. In 13 days, we got the 11 uses out of it. It worked great for the way it was designed,but not great for my disability. I will say Disney finally has a handle on the abuse of the disability system, we saw very few people with a DAS card, actually we saw no one the first week, and then maybe three people a day after that. The old system was so overly abused, at least in Disneyland but also in wdw last time we went. We also all felt like there where a lot less w/c's in wdw than last time, and there have always been a lot less than I. Disneyland.

Buses, Disney needs to really improve here, especially for disabled other than w/c. Twice I got on and no one gave me a seat, so a blind person standing for 20 minutes on a bus that seems to slam on the breaks is not great. Was never offered by Disney staff to get on first, like w/c's are. The buses do not have enough seats. Even when full they continue to pick up unreasonable amounts of people. There are only 33 seats, they need more buses. The wait between buses was never twenty minutes, it was always like 30. There was no rhyme or reason to the system, sometimes the buses came every 3 minutes, other times every thirty. Most times when they where 30 minutes, and way over crowded we then went to the other resort to pick up even more. Other times when they came every three minutes they would drive just the three of us to the park and not pick up at the other resort. No telling what they would do. Late at night they never had enough buses and I am sorry it is dangerous for a mother carrying a baby to stand on the bus, or a blind person, or an 80 year old, they need either more buses or a rule that only 33 people per bus. Like a boat you can only fit the number for the seats you have, a car is like that, how is Disney allowed to put 100 people on a bus that only seats 33 without a w/c.

Over all a great vacation, Disney needs to work on accommodations for blind, they need to work on memory maker and dining reservations, better food would be great but it was okay, we missed SoG, busses need to improve. Fast pass was not as bad, but can not seem to figure out at all how it will work when they add even more people to a system that made things slower and not so fast.
 
Thank you for the comprehensive report. You have certainly added a perspective that most of us cannot begin to imagine. While I agree that the bus situation is bad and getting worse, I have to level some of the blame on inconsiderate guests as well. It is beyond my comprehension that not a single person would offer up a seat to you. This both saddens and angers me. I wish I had been on at least one of your buses. That way, in addition to getting a seat, you would also have had the pleasure of listening to me read the riot act to a bunch of oafs. However, given that guests with needs cannot count on the kindness of strangers, I agree that Disney should step up and make things more accomodating for those with needs that go beyond wheel chairs.

One thing in your post sounds like it might need correcting. You mentioned how the Fast Pass return lines were long and will get longer once the Annual Pass and Off Site guests start using the system. Those folks are already getting Fast Passes. They just aren't getting them 60 days in advance. So the total number of Fast Passes distributed shouldn't rise in the future, unless Disney is holding back some now and elects to distribute more. But the fact that others will soon get to book in advance shouldn't add to the overall length of the return lines.

Again, thanks for the report. You see more than many of us. Just in a different way!
 
great report, gilesmt. THank you so much for sharing that.

Thank you for the comprehensive report. You have certainly added a perspective that most of us cannot begin to imagine. While I agree that the bus situation is bad and getting worse, I have to level some of the blame on inconsiderate guests as well. It is beyond my comprehension that not a single person would offer up a seat to you. This both saddens and angers me. I wish I had been on at least one of your buses. That way, in addition to getting a seat, you would also have had the pleasure of listening to me read the riot act to a bunch of oafs. However, given that guests with needs cannot count on the kindness of strangers, I agree that Disney should step up and make things more accomodating for those with needs that go beyond wheel chairs.

One thing in your post sounds like it might need correcting. You mentioned how the Fast Pass return lines were long and will get longer once the Annual Pass and Off Site guests start using the system. Those folks are already getting Fast Passes. They just aren't getting them 60 days in advance. So the total number of Fast Passes distributed shouldn't rise in the future, unless Disney is holding back some now and elects to distribute more. But the fact that others will soon get to book in advance shouldn't add to the overall length of the return lines.

Again, thanks for the report. You see more than many of us. Just in a different way!

Of all the things that could have bothered me that happened to the op, this one is in the lead. I am shown almost on a weekly basis that chivalry is dead. But when you can't show kindness to someone with a disability? I realize that when I had my little ones on that bus at night and I was standing, I knew no one was going to budge for me. I get it. We're all tired and hot and cranky. It still would have been nice but I get it. But people can't help out a blind person???!!! How far we have fallen. :(
 

Thank you for the comprehensive report. You have certainly added a perspective that most of us cannot begin to imagine. While I agree that the bus situation is bad and getting worse, I have to level some of the blame on inconsiderate guests as well. It is beyond my comprehension that not a single person would offer up a seat to you. This both saddens and angers me. I wish I had been on at least one of your buses. That way, in addition to getting a seat, you would also have had the pleasure of listening to me read the riot act to a bunch of oafs. However, given that guests with needs cannot count on the kindness of strangers, I agree that Disney should step up and make things more accomodating for those with needs that go beyond wheel chairs.

One thing in your post sounds like it might need correcting. You mentioned how the Fast Pass return lines were long and will get longer once the Annual Pass and Off Site guests start using the system. Those folks are already getting Fast Passes. They just aren't getting them 60 days in advance. So the total number of Fast Passes distributed shouldn't rise in the future, unless Disney is holding back some now and elects to distribute more. But the fact that others will soon get to book in advance shouldn't add to the overall length of the return lines.

Again, thanks for the report. You see more than many of us. Just in a different way!

Just to clarify, many people did give up a seat, out of 13 days and many many bus rides, only twice did I have to stand, so not to bad. But I would have thought like you Disney bus drivers would have helped and I will say never once did a bus driver step in and say disabled first. Several times I stood where w/c people go to get the bus and never once was I allowed on first. So to all, there are very generous people out there, and many did give up there seats but on two buses that was not the case and I had to stand.

I thought the annual pass people and off site people where just starting the system, and that it was only for a few select and not everyone yet. If they are all in the system already than I guess it works. It is not as fast in my opinion as the old system on the big rides, but it is an okay system, I neither love it or hate it.
 
How far we have fallen. :(

I try to teach my daughter an important lesson that really comes home to roost at WDW. That is:

There are only two kinds of people in this world; those that currently need a little assistance and those who someday will need a little assistance.

If you are lucky enough to not need any extra help now, then you best be on the lookout for people who do, (whether they be a mom or dad carrying a sleeping child over each shoulder, or a person in a w/c, or a person who cannot see well). Because someday that will be you, and when you look for a little relief, you will want someone to help you just as these people would like you to help them.

Just to clarify, many people did give up a seat, out of 13 days and many many bus rides, only twice did I have to stand, so not to bad. But I would have thought like you Disney bus drivers would have helped and I will say never once did a bus driver step in and say disabled first. Several times I stood where w/c people go to get the bus and never once was I allowed on first. So to all, there are very generous people out there, and many did give up there seats but on two buses that was not the case and I had to stand.

This is good to hear. It is comforting to know that the message is getting through to some. It is odd that Disney does such a good job with wheel chairs and ECVs and it can be so lax in its recognition of other forms of physical issues. You should write to them. In Brail. When they get the correspondence and cannot read it, perhaps it will make more of an impact as they scurry around trying to find someone who can understand the message!
 
Thank you for the report! I am sorry you had to stand at all.there is absolutely no excuse for it from neither Disney or your fellow mankind.I am glad you enjoyed your trip overall with a few exceptions.And know that although we may be a dying breed there are still people out there that are willing to show acts of kindness to others and that we are instilling such values in our children in hopes that chivalry does not come to an end!
 
I try to teach my daughter an important lesson that really comes home to roost at WDW. That is:

There are only two kinds of people in this world; those that currently need a little assistance and those who someday will need a little assistance.

JimmyV: Can I tell you how much I love this? A good wisdom reminder for a quiet Tuesday afternoon. Many thanks!
 
When I was there in February, I noticed fewer people on busses than before, who were willing to give up their seats. I currently have a brace on my arm which makes it difficult (and sometimes painful) to keep holding onto the support pole. (And also I am old, but let's not go there...) It was mostly the young people who ignored my situation. More than once, a young mom with several small children would let them occupy a long stretch of bench instead of having them sit closer together to make room for more people.

But I would gladly give up my seat for a blind person! I have tried to give my place to moms holding children, and we've always managed to squeeze all of us into a small space.
 
I think I owe my husband an apology. Most of the time he offers his seat to others and I'm good with that but one time when we were there, a couple of weeks back he offered his seat to a gentleman and the man looked at him and laughed. You see, my husband is 63 and the man he offered his seat to was at most the same age and probably younger. I told him, that's it! It's time other people start offering their seat! He said 'they do sometimes.' I wish they do more often and if we were there you can bet you would have had my husbands seat!
 
When I was there in February, I noticed fewer people on busses than before, who were willing to give up their seats. I currently have a brace on my arm which makes it difficult (and sometimes painful) to keep holding onto the support pole. (And also I am old, but let's not go there...) It was mostly the young people who ignored my situation. More than once, a young mom with several small children would let them occupy a long stretch of bench instead of having them sit closer together to make room for more people.

But I would gladly give up my seat for a blind person! I have tried to give my place to moms holding children, and we've always managed to squeeze all of us into a small space.

I noticed that a lot also. On one of the buses I had to stand up, there was a mother with three children, maybe ages 2,4,5. I wanted to ask her what her problem was that she could not put the two year old on her lap or at least make the 2&4 year old sit together. But there where many many younger people like that on the buses. I noticed most of the time it was gentlemen over the age of 40 that gave up there sits' although I can not always be the judge since I go by voice and not sight. I also told my 9 yo granddaughter to sit on my lap whenever the bus was full so she did not take up a seat, I saw no other parents making older kids sit on there lap and I'm sorry if I can still stand my DGD on my lap others could to, but then again it just gives Disney the right to add 5 more people standing' which is the real problem anyway. PARENTs need to start thinking what they are teaching there young children.
 
When I was there in February, I noticed fewer people on busses than before, who were willing to give up their seats. I currently have a brace on my arm which makes it difficult (and sometimes painful) to keep holding onto the support pole. (And also I am old, but let's not go there...) It was mostly the young people who ignored my situation. More than once, a young mom with several small children would let them occupy a long stretch of bench instead of having them sit closer together to make room for more people. But I would gladly give up my seat for a blind person! I have tried to give my place to moms holding children, and we've always managed to squeeze all of us into a small space.

Agree with this 100%. I always offer my seat, even if it means standing with my son.

We were there in the fall and my son was 1 and decided to be crazy in my husbands arm. A nice man offered us his seat, so I sat with my son on my lap. His wife, rolled her eyes at her husband and then huffed and puffed the entire time, pretty mad he have up his seat. My son smiled the rest of the bus ride. Her teenage daughters started to play with him and talk to my older DS about his trip. As they got off she started to *****ing to her husband about giving up his seat for a brat. I was livid, but ignored her. The next morning we rode to the water park and they got on the bus after us and the only open seat was next to me. My husband was across from me and immediately had me hold my son so he could smile at his new "friend". Sorry to go on a tangent, but people are just so RUDE!
 
I almost always have my 5 year old on my lap too, or stand with me so more people can sit. I hate seeing families take up an extra three or four seats and never once think to combine or have someone stand for someone who would benefit from a seat. We're not talking about a two hour bus ride!
 
I think I owe my husband an apology. Most of the time he offers his seat to others and I'm good with that but one time when we were there, a couple of weeks back he offered his seat to a gentleman and the man looked at him and laughed. You see, my husband is 63 and the man he offered his seat to was at most the same age and probably younger. I told him, that's it! It's time other people start offering their seat! He said 'they do sometimes.' I wish they do more often and if we were there you can bet you would have had my husbands seat!
The first time I travelled to Disney World with my boyfriend...10 years ago and before I myself became disabled...I was SO touched and amazed that he gave up his seat every single time to either a child, pregnant woman, mother with a small child, etc. It was just one of those things that really got to me (in a good way) very early on in our relationship. I knew I had a really good guy. :)
 














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