The FP+ Gripe

[JanaDee]

If they are testing peoples reaction to FP+ then the data would be slightly skewed by allowing them access to regular FP. But how would that affect the testing of the system itself?

Sorry, I wasn't clear. I meant they won't be receiving accurate feedback from testers on their experience, since the experience will be different once it goes live to everyone. I agree it may be a way to skew results and for Disney to trumpet how all the test feedback has been positive from testers.

 

[BuckeyeBama]

If they are testing peoples reaction to FP+ then the data would be slightly skewed by allowing them access to regular FP. But how would that affect the testing of the system itself?

Because they will be asking the participants what they thought of the new system. If the result is extra fast passes, they are going to love it, even if the FP+ portion was a hot mess.

 

[Reddog1134]

Sorry, I wasn't clear. I meant they won't be receiving accurate feedback from testers on their experience, since the experience will be different once it goes live to everyone. I agree it may be a way to skew results and for Disney to trumpet how all the test feedback has been positive from testers.

Because they will be asking the participants what they thought of the new system. If the result is extra fast passes, they are going to love it, even if the FP+ portion was a hot mess.

I can agree with that but I'm not sure that's the main purpose of the test. Of course, they will spin it to their PR advantage. I wouldn't expect anything else.

 

[KatieCharlotte]

Because they want testers to tell all their friends, both in person and on social media, that this is the greatest thing since sliced bread.

Take away traditional FP with the test and people might actually figure out this is ride rationing.

I have a fb friend making a "trip of a lifetime" who was selected for the test and posted on fb about how awesome it was to pick their times for three rides before they left home. You wouldn't want those people to arrive at Disney, see other people pulling fastpasses for a lot more rides, and then post that this new system wasn't so great after all. Of course they're going to rave about FP+ if they have both systems available to them at the same time.

 

[Disneylover99]

Maybe they want to see how the thing plays out from the booking through the riding. Work out any kinks in the system.

I agree with this reason.

I don't think Disney is looking for positive feedback from the experience in this test. I think they are just trying to work out the "bugs".

 

[patrickpiteo]

I agree with this reason.

I don't think Disney is looking for positive feedback from the experience in this test. I think they are just trying to work out the "bugs".

Before they drop the big one ....

 

[delmar411]

I agree with this reason.

I don't think Disney is looking for positive feedback from the experience in this test. I think they are just trying to work out the "bugs".

Well the app crashing nonstop is a big bug that can't seem to be fixed. They should be looking for more feedback on this part of it.

Plus the lack of FP+ kiosks anywhere in the parks is another 'bug'. Haven't ever seen one and I've been looking in the manner of a typical park guest (as in, if it's not in my face I can't see it). I did however seen what appears to be a terminal at Epcot covered up by a tarp over by the headstones at the park entrance. If spaceship earth was at your back, it was on your left at the end of a row towards the front of the park. Not sure if this is for the headstones to find your picture or for FP+.

 

[mbrittb00]

I'm curious why they would allow testers to use both systems. That seems counter intuitive since they wouldn't get a clear picture on how the real world use will work once the system goes live.

That doesn't seem fair to people not participating in the test, since testers get to double dip on fastpasses.

I would guess most people would opt out, given a choice between regular fp with full access to riding your favourite rides multiple times to fastpass+ with only 3 fastpasses of different rides per day.

Sorry, I wasn't clear. I meant they won't be receiving accurate feedback from testers on their experience, since the experience will be different once it goes live to everyone. I agree it may be a way to skew results and for Disney to trumpet how all the test feedback has been positive from testers.

I have a fb friend making a "trip of a lifetime" who was selected for the test and posted on fb about how awesome it was to pick their times for three rides before they left home. You wouldn't want those people to arrive at Disney, see other people pulling fastpasses for a lot more rides, and then post that this new system wasn't so great after all. Of course they're going to rave about FP+ if they have both systems available to them at the same time.

The one assumption that is being made here is that the FP- system (in any form) WON'T be avaliable after FP+ goes live. If it won't be then I have to agree that the "positive" feedback that they are getting is definally skewed.

 

[BuckeyeBama]

I agree with this reason.

I don't think Disney is looking for positive feedback from the experience in this test. I think they are just trying to work out the "bugs".

I think that this is the primary purpose of the test, but Disney is always looking for feedback on patron experience so they will be asking.

 

[BuckeyeBama]

The one assumption that is being made here is that the FP- system (in any form) WON'T be avaliable after FP+ goes live. If it won't be then I have to agree that the "positive" feedback that they are getting is definally skewed.

I agree - in one article, one of the Disney representatives actually referenced the positive feedback that they had received from the first round of FP+ testers, and those testers received FP- passes in addition to their FP+ passes. They will use this type of information to their advantage, even when they know the data is skewed.

 

[Reddog1134]

I agree - in one article, one of the Disney representatives actually referenced the positive feedback that they had received from the first round of FP+ testers, and those testers received FP- passes in addition to their FP+ passes. They will use this type of information to their advantage, even when they know the data is skewed.

Over onTHIS THREAD a poster said they were part of the test and were informed that regular FP would definitely go away at some point.

So the testers should be making informed opinions.

 

[Planogirl]

Over onTHIS THREAD a poster said they were part of the test and were informed that regular FP would definitely go away at some point.

So the testers should be making informed opinions.

Saying that something will go away and it actually going away are quite a bit different IMO. You can know it will happen but not really deal with the fallout if you know what I mean.

Besides it will be interesting to see how things go when FP+ is live for everyone. For one thing, can Disney's computer system handle all of this?

 

[Reddog1134]

Saying that something will go away and it actually going away are quite a bit different IMO.

Judging by most reactions on Disney forums, I would have to strongly disagree with this statement.

 

[patrickpiteo]

Judging by most reactions on Disney forums, I would have to strongly disagree with this statement.

From everything Disney has said FP will be gone..

 

[Disneylover99]

The one assumption that is being made here is that the FP- system (in any form) WON'T be avaliable after FP+ goes live. If it won't be then I have to agree that the "positive" feedback that they are getting is definally skewed.

I'm pretty sure Disney knows how skewed the positive feedback is, and they also know it doesn't really matter anyways. They have put billions of dollars into this system so they are fully committed and they know they need to roll out fastpass+ 100% as soon as possible.

 

[Reddog1134]

From everything Disney has said FP will be gone..

I was referring to the fan reaction. Planogirl was suggesting that "saying it's going away" doesn't have as great an effect as actually "taking it away".

 

[patrickpiteo]

I was referring to the fan reaction. Planogirl was suggesting that "saying it's going away" doesn't have as great an effect as actually "taking it away".

Going away taking away ... Lol

All the same to me..

 

[ford91exploder]

Really?, I know I'm planning a DVC visit next year for family trip, but only plan on spending 1-2 days out of 10 at the parks mainly just to walk around,

This year family spent 7 days at parks. If we can't enjoy the things we used to do we will just find new ones. We are a geek family and we bought AP's to KSC and we can easily find 3-4 days of fun stuff there.

No. I think a large number of people who say things like that, know that Disney pays attention to this board, and they're hoping to influence Disney's decision making in some kind of way. The vast majority of these type threats are hollow.

 

[Planogirl]

I was referring to the fan reaction. Planogirl was suggesting that "saying it's going away" doesn't have as great an effect as actually "taking it away".

I wasn't measuring the size of the effect - I was commenting more on actually knowing what the fall out will be. Right now all of this is conjecture but later on we'll certainly know what the truth is. Even those testing the system right now don't actually know how everything will work once it rolls out. The point is that I just don't agree that those testing can necessarily make completely informed decisions.

 

[Reddog1134]

I wasn't measuring the size of the effect - I was commenting more on actually knowing what the fall out will be. Right now all of this is conjecture but later on we'll certainly know what the truth is. Even those testing the system right now don't actually know how everything will work once it rolls out. The point is that I just don't agree that those testing can necessarily make completely informed decisions.

People have been saying Disney isn't going to get as much negative feedback on FP+ because they are still allowing the use of FP. Even though the test subjects apparently HAVE been informed that standard FP is going away. I was kind of poking fun of the fan reactions on the DIS.

When it was only hinted that FP would be eliminated, there was a strong negative backlash here. If a Disney rep is confirming that to testers, I can only imagine the negative reaction they would be getting.