I didn't post this before as I wasn't sure how to make this info useful. But, I think people here should know, so they can be prepared
when it happens again, as it likely will happen with other shows at some point.
Last week, Tuesday,
Aladdin reopened on Broadway. The very next night, Wed, as the results of new PCR tests came in and showed that several cast & theatre staff tested positive, the show was cancelled. On Thurs, they tested everyone again, no new positive cases, so the show went on again.
However, when one is exposed to COVID, it may take up to 4 or more days for symptoms to appear. On Friday, not surprisingly, more of the cast & staff tested positive so the show was officially closed for 2 weeks to finally let the cast & staff heal and stop accidentally spreading it amongst each other, as well as protect the audience.
When the show was canceled the first night, the PCR test results came in so late, it was close to show time. Local news reported it was cancelled around 7:30 pm. Of course,
Aladdin said every ticket will be 100% refunded at the venues people bought tickets.
As though that's the end of the situation.
As with the rest of COVID, these are new situations and mistakes will be made and some tweaking needs to be done.
Hopefully, the Broadway shows have now found labs that can give results earlier in the day. Because, aside from the show being cancelled, it caused a ripple effect of
other problems for many people.
Cancelling at 7:30 meant people couldn't just run to another show and possibly get tickets in time. First, they'd have to know what shows still have tickets available and then decide if they want to see it. They run over to one box office a couple blocks down, find out there are no good seats available. Meanwhile other people ran directly to another theatre and got in. By the time the first people ran to their second choice, all the tickets are gone.
For the many tourists coming into the city mainly to see a Broadway show, they picked
that day because they were able to get tickets. They may add on shopping, a dinner at a fancy restaurant, and parking close by in a lot, as part of the whole day. Some also booked hotels and travel.
And people budgeted accordingly. So, if one spent money on a hotel
and ate in a fancy restaurant
and paid for parking or other transportation in, then are told sorry, the show has been cancelled. Here's a refund for the show. Choose another day to come back, isn't going to work. The budget has already been spent and people don't have the money to simply plan another trip - or change plans very late in the day.
While we have no control over the
time a show may get cancelled, and how close to a show it happens, I thought, maybe we can dedicate a couple posts here to help plan for the possibility of it happening, and maybe minimize the financial damage, when/if it happens.
Some of you are well-seasoned travelers. So you may already have tips, or know of other threads/posts here on the DIS travel boards you can direct us to.
The couple tips I have came from heading down to the Jersey shore a couple weeks ago. It's hurricane season and we wanted to be able to cancel right away if a hurricane suddenly came up the coast. Hotel .com had a 5PM cancellation policy on the
day of the reservation. (Pre-Covid, it used to be a 24 hour, day before cancellation.)
Had
Aladdin been able to cancel earlier in the day, those people who hadn't checked in yet and were able to cancel their hotel reservation could have hit the cancel button. (Make sure you take a screenshot of the time you canceled. And check to make sure you got a confirmation email.)
Quite by accident, online, I had only reserved our rental car for one day, instead of all the days needed. We also didn't pay attention to what day the sales rep said she was expecting the car back. Luckily Hertz charges the same rates for any additional days beyond the contract, without added penalties or fees. This actually might be a prudent thing to do on purpose in case of sudden cancellations.
If we were driving down and find we need to cancel our trip, we could turn around and only pay for one day. (I don't know if Hertz would have allowed us to return a car early or made us pay for the additional days as that was stated in the rental cntract. That should something to check on before filling out the contract.)
Also, I made sure to make a car rental reservation with a company that did not require a credit card at time of reservation. This way they couldn't charge us. (Be careful about doing this with Enterprise. Google them, they are notorious for overbooking reservations and not having enough cars available.

) We've always had good experiences with Hertz having cars available when reserved. But, your mileage may vary where you are.
Also, the day before the show you want to see, do a quick search of available tickets for a few other shows, just in case. Many venues pull their online ticket sales on the day of the show, as the box office handles sales for the day in person. So you may only be able to see what's available online the day before.
Anyone else have some good tips to share?