As the old thread had some out of date information, it was time to start a new fresh thread with up to date info and pictures.......... Please feel free to add comments or questions......... *** THERE IS NO EXPRESS PASS GIVEN AS A PERK WITH A STAY AT THIS HOTEL......YOU DO GET EARLY ENTRY ACCESS THOUGH *** Loews Sapphire Falls Resort 6601 Adventure Way Orlando, FL 32819 Reservations: 1-888-273-1311 Phone: 407-503-5000 Fax: 407-503-5000 HOTEL POLICIES Age Requirements Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in. There must be at least one person in the reserved room who is 21 years of age or older. Check in/Check Out Check-in at 4:00 PM Check-out at 11:00 AM Your Universal Express℠ Unlimited ride access (restrictions apply)** is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express℠ Unlimited pass to use in the theme parks all day for Universal Express access, if needed. There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk Modification Policy Modifications to existing reservations are subject to availability at time of change. Deposit Requirements Equal to one night's room rate plus tax. The credit card will be charged within 5 business days of the booking date. Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply. Acceptable forms of payment The following major credit cards may be accepted for deposits: For reservation deposits, cash and traveler's checks are not accepted. Discover/NOVUS American Express Visa MasterCard Diners Club Japanese Credit Bureau (JCB) Carte Blanche Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges. Hotel Taxes Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge. Florida State Sales Tax 6.5% Orange County Occupancy Tax 6% 12.5% Total Tax Cancellation Policy Days Prior to Stay: 6 days or more 0- 5 days prior Penalties: Full refund charged one night's room rate plus tax PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date. HOTEL SERVICES ATM Machines Loews Portofino Bay Hotel: located adjacent to the main lobby Hard Rock Hotel: located adjacent to the main lobby near the ballroom Loews Royal Pacific Resort: located adjacent to the concierge services desk Loews Sapphire Falls Resort: located on the left-hand side on the way to meeting space Cribs & Rollaways Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room. Microwaves are available on a first-come, first-served basis through Star Service Hotline for $15 each per day, plus 12.5% sales tax. One microwave allowed per room. Call Star Service for anything to make your stay more comfortable. From a special amenity to a tooth brush, just pick up your room phone for any requests. Currency Exchange & Check cashing Services available at the front desk of each hotel. Laundry, Dry Cleaning and Special Services Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week Star Service Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request. Wireless Internet Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs. *Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm. ^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm. PARKING CHOICES Your choice of self or valet parking is available at our Premier or Preferred on-site hotels: Loews Portofino Bay Hotel, Hard Rock Hotel® and Loews Royal Pacific Resort and Loews Sapphire Falls Resort.. Overnight Guests Self Parking: $22 plus tax per night Valet Parking: $29 plus tax per night Day Guests Self Parking: $24 plus tax Valet Parking: $34 plus tax Self-parking is available at Universal's Cabana Bay Beach Resort Overnight Guests Self-Parking: $12 plus tax per night per vehicle Day Guests Self-Parking: $20 plus tax per vehicle *Rates subject to change without notice TRANSPORTATION OPTIONS On-Site Transportation Complimentary resort wide transportation includes Water Taxis at our Premier or Preferred hotels, and Shuttle Buses at all Universal Orlando Resort on-site hotels. Waterways connect the Universal Orlando resort hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure from our Premier or Preferred hotels. Each hotel is also within walking distance to Universal Studios, Universal's Islands of Adventure and CityWalk. SeaWorld® & Wet 'n Wild® water park Transportation* Scheduled transportation to SeaWorld®, Wet 'n Wild® water park and Aquatica™ is provided via Super Star Shuttle with departures based on regular operating hours* (does not run continuously). Boarding passes for the Super Star Shuttle required and available at the Attraction Ticket Center located in the hotel lobby, one day in advance and up to 30 minutes prior to departure. *Not valid for Special Events or Groups. Airport Transportation Universal’s SuperStar Shuttle offers Round Trip Transfers from Orlando International Airport to the Universal Orlando Resort® On-Site Hotels; Loews Cabana Bay Beach Resort, Loews Sapphire Falls Resort, Loews Royal Pacific Resort, Hard Rock Hotel and Loews Portofino Bay Resort. This product can be added to any Universal Parks and Resorts Vacations® package. It will not only include Airport Transfer but it will also include NEW Welcome Concierge desks located at both Universal Studios Stores with the Orlando International Airport and Pre–Printing of all travel documents and tickets. Call 1-877-801-9720 for more information and pricing. Fees apply. Departure Point from Airport: Welcome Concierge Desk at the Universal Studios Store Departure Point from Hotels: Porte Cochere of each hotel LOEWS HOTEL PROGRAMMES Loews Portofino Bay and Loews Royal Pacific Resort offer special programs to make your stay with us much more comfortable and more memorable. Loews Loves Kids We offer a variety of unique programs and services, including lending libraries of games, special menus, welcome gifts for children under ten, supervised recreational programs, and much more. Loews Loves Pets Special treatment for both pets and their owners begins at check-in. You'll receive a pet bowl and tag, special welcome treat, pet tag, local dog-walking routes, and area pet services, like veterinarians, pet shops, groomers, and much more. Click here to view policy in more detail. On-call amenities Each Loews Hotel provides a Home Sweet Loews menu of "little extras" to make every guest's stay more comfortable. Whether guests forget something, or they prefer certain items in their rooms, Loews makes sure it’s there. Our on-call amenities include everything from special pillows to night lights. It's all about making the guests feel at home, at Loews. YouFirst YouFirst is Loews Hotels' way of acknowledging and thanking our most loyal guests in ways that are personal and meaningful to them. Some of the benefits of YouFirst include: Complimentary in-room internet for Blue,Gold, and Platinum levels Room upgrade, based on availability for Blue, Gold, and Platinum levels Complimentary use of fitness center for Blue, Gold, and Platinum levels Late check-out for Blue, Gold, and Platinum levels Special partner offers Call Membership Services for more information: 1-800-LOEWS-12 (1-800-563-9712) Hard Rock Hotel at Universal Orlando does not participate in the YouFirst program. Ask about the Hard Rock Rewards program upon check-in. * Details subject to change. Upgrade only applies at time of reservation for Gold and Platinum members based on availability. Blue members will receive upgrade at arrival based on availability. ** The Frequent Flyer Program is a part of our Partner rewards program. The program is only applicable for American Express Points. Negotiated or Discounted rates do not apply toward mileage accumulation. GUESTS WITH DISABILITIES All on-site hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible. Accessible Features: Entry doors are 36" wide Doors with peepholes at 3'6" from the floor Closets with rods at 48" high Toilets with hand bar Bathroom choices Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar Closed-caption television Smoke detector with light Sight & Hearing Impaired Features: All entrances to individual guest rooms will include the room number in Braille, the international language of the blind. Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room. RESTAURANTS AND BARS New Dutch Trading Co. New Dutch Trading Co. is the grab-and-go option for families who want to stock up before heading off on adventures. With ready to go meals, beverages, and hand scooped ice cream, this is the stop of provisions and supplies. Strong Water Tavern A wall of vintage rums, your own rum specialist, a ceviche bar and a patio overlooking the lagoon combine to make Strong Water Tavern a very unique watering hole. Serving dinner, with daily rum tastings, this lounge is a true destination. Tapas & Beverages Click here for menu The Rum Guide Click here for guide Amatista Cookhouse Caribbean cuisine prepared in an exhibition kitchen makes Amatista Cookhouse an instantly inviting option for breakfast, lunch or dinner. Whether dining indoors or out—or in one of the private dining areas—guests of Amatista Cookhouse will feel welcomed and relaxed in this vibrant and inspiring restaurant. Hours of Operation Breakfast served daily 6:00am – 11:00am Click here for menu Lunch served daily 11:00am – 2:30pm Click here for menu Dinner served daily 5:00pm – 10:00pm Click here for menu Reserve Online *Restaurant hours subject to change without notice. Drhum Club Kantine Nestled within the lush grounds of the pool, Drhum Club Kantine offers sun-seekers a delightful Tapas-style menu focusing on fresh seafood and taste-tempting tropical drinks. The adjoining fire-pit area, awash in the rhythms of the islands, is the perfect spot to indulge in an afternoon or evening libation. Lunch & Dinner Click here for menu ROOMS AND AMENITIES Each of our standard rooms features tasteful, relaxed design and imaginative touches, making every stay at this resort a trip to paradise. In-Room Amenities 300-thread-count, 100% cotton bed linens 49" Flat Panel Television with HD channels and On Demand in-room movies and video check-out – fees apply Smart room technology for automated heating and air conditioning iHome clock radios with iPod docking stations Cuisinart single coffee pod brewer Complimentary* wireless internet access in each guest room and most common areas of the hotel Upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs Telephone with voicemail system Mini-refrigerator In-room safe Iron and ironing board Separate bath and vanity area in most guest rooms Hair dryer and lighted make-up mirror Davines skin and body care products Guest Room Accessible Features: Entry doors are 36" wide Doors with peepholes at 3'6" from the floor Closets with rods at 48" high Toilets with hand bar Bathroom choices Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar Closed-caption television Smoke detector with light Sight & Hearing Impaired Features: All entrances to individual guest rooms will include the room number in Braille, the international language of the blind. Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room. *Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm. ^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm. Standard Rooms Standard View Rooms This inviting room offers 321 square feet of relaxation, featuring two queen beds, separate bath and vanity areas and a wealth of exceptional amenities. Lagoon View Rooms The tropics surround you in these stunning 321 square foot accommodations that feature either two queen beds or a king bed with a pull-out sofa, separate bath and vanity areas and the latest modern conveniences for the utmost in relaxation. Pool View Rooms The tranquil view from this spacious room makes for the perfect retreat during your stay. These beautifully appointed 321 square foot accommodations offers either two queen beds or a king bed with a pull-out sofa, providing all the comforts you’d expect in a perfect island hideaway. POOLS AND RECREATION There is no shortage of fun once the adventures in the parks end. Blissful hours will be spent at the 16,000 square foot pool with two sand areas, a children’s play area with pop-up jets, huge hot tub and a water slide. There’s also a game room, fitness center and much more. Recreation Sparkling 16,000 square foot resort-style pool featuring two white sand beaches, a hot tub, children's water play area with pop-up jets, and a water slide Kalina Health & Fitness - Complimentary fitness center for guests featuring cardiovascular equipment, mats, dumbbells, dry sauna, and locker facilities Calypso Game room – enjoy the latest high-tech arcade games Universal Studios Store – Offers sundries, guest necessities, newspapers, magazines, as well as Universal and hotel logo merchandise Guest Services Complimentary basic Wi-Fi in rooms and in public area Self-parking and valet service (daily fee applies) Universal Orlando® Attraction Ticket Center Concierge desk with an array of services Business center Car rental service Laundromats More info and pictures to follow.