"Thank you for continuing to wait. One of our agents will be with you shortly."

[CaptainAmerica]

 

[hrhdhd]

"Your call is important to us."

 

[CaptainAmerica]

"Your call is important to us."

I've been very defensive of and patient with Disney through COVID. I know, for the most part, service issues haven't been a grand conspiracy to save money and screw the guests, they're just a lot of individual business leaders making difficult decisions in an impossible environment. But I'm reaching the point of "fed up."

Without fail, every DCL cast member I've ever interacted with has been excellent. There just needs to be about a thousand more of them.

 

[Disneygirlxo91]

I've been very defensive of and patient with Disney through COVID. I know, for the most part, service issues haven't been a grand conspiracy to save money and screw the guests, they're just a lot of individual business leaders making difficult decisions in an impossible environment. But I'm reaching the point of "fed up."

Without fail, every DCL cast member I've ever interacted with has been excellent. There just needs to be about a thousand more of them.

If shortly is 523 minutes…

 

[MomOTwins]

 

[CaptainAmerica]

View attachment 660990

 

[jkburns]

I completely agree with Captain America (OP). Since DCL states at the beginning of each call that this is all due to a "recent systems upgrade", they should be laser-focused on fixing the upgrade. Or reboot to prior to the upgrade and reinstall when the glitches are fixed.

The Disney halo effect is wearing off. Do better, please.

 

[Drfate102]

Interestingly, I live in Tampa and I have been hearing a ton of commercials for a Disney Call Center job fair.

 

[NoodlesMom]

I called 3 minutes after opening and have been on hold for 2 hours 58 min. There is absolutely no excuse for this. I’m calling to cancel a cruise for another reason but glad I don’t have to do this again any time soon. Thank goodness I’m off work today. I am beyond fed up.

 

[Milky]

I just called about 10:03am CST. Waited like on hold for 2 mins. Was talking with an agent by 10:07am.

Of course I just did a test run because I am waiting on some GC.

 

[CaptainAmerica]

I just called about 10:03am CST. Waited like on hold for 2 mins. Was talking with an agent by 10:07am.

Wait, today!? Seriously?

I called at 8am and I've been on hold for 3 hours, 14 minutes, 49 seconds.

 

[Edeyore]

You honestly can get lucky. I had it both ways when I was preparing for my trip this past January. (2022)
One day it did take about 5 minutes. I got my questions answered and everything was fine. Another
day I call and it was almost an hour and 45 minutes. I had my phone on speaker in the living room, doing
chores in the meantime, before I got someone. The good thing is the people that they do have are still
well trained and I have never had any problems with the service I have received once I have been connected.

 

[CaptainAmerica]

I hung up, suspecting maybe I wasn't connected properly. When I called back I can't even get put back on hold, it's just a busy signal.

 

[Milky]

 

[Milky]

Yes. This includes clicking around their system and my phone conversation lasted 30 seconds. Haha

 

[NoodlesMom]

Wait, today!? Seriously?

I called at 8am and I've been on hold for 3 hours, 14 minutes, 49 seconds.

View attachment 661003

Ugh! Same 3 hr 46 min now. I feel like hanging up!

 

[CaptainAmerica]

Dang what path did you take in the menu tree?

 

[CaptainAmerica]

Ugh! Same 3 hr 46 min now. I feel like hanging up!

I hung up and called back and got a busy signal. Hang in there for the both of us.

If you get through, tell them I'd like to move my mother-in-law to an accessible stateroom if it's available, and I'd like my other two rooms to be connecting, and I'd like to be put on the waitlist for early dinner.

 

[Milky]

Dang what path did you take in the menu tree?

I click the buy a cruise. #2 I think.

 

[tvguy]

Interestingly, I live in Tampa and I have been hearing a ton of commercials for a Disney Call Center job fair.

No different than most other industries, they can't find people to take the jobs no matter how high the pay. NCL and RCCL last week reported they processed more reservations last week than they have ever in their history and I suspect Disney is in the same situation.
Welcome to year three of a pandemic that is easing, but not going away. Seen more than one "expert" predict this won't ease until 2025 at the earliest.