Thank you AirTran!

[keishashadow]

I shall never bad mouth AirTran again on these boards...

or least not untill they mess up again lol

Great customer service today

DS/DIL in MCO managed to mess up their on-line check in royally ; sent me an SOS.

Reward Dept was happy to straighten it out, change the seats etc.; happy ending for their honeymoon trip - yeah!

While AT may change the schedules repeatedly, i have to commend the customer service dept, as a-ok in my book.

Now if they'd only bring back more than 1 NS out of MCO/day, I'd give them all my business

 

[LaraK]

It sounds like you use AirTran often. I've booked with them for the first time for an April 20th flight....could you help me out with any tips I need to know? I don't have seats reserved and have two kids....will they let us sit together? What is the on-line check in...is it like Southwest? How far in advance? I have a early flight out (9:15A)

Thanks in advance for any help....I've been stressing royally about being separated from my kids...then again, maybe that would be the nicest flight I've had in a while

 

[mumzie2three]

I'm flying them for the first time in April myself with 2 kids. It's my understanding that you can check in online, 24 hours ahead of your flight. The hotel we are staying in has a business center, so I plan on checking in with their computer and picking our seats.
So in your case, if you have access to a computer then anytime after 9:15 am on the 19th you can check in.

 

[BWVNUT]

I'm flying them for the first time in April myself with 2 kids. It's my understanding that you can check in online, 24 hours ahead of your flight. The hotel we are staying in has a business center, so I plan on checking in with their computer and picking our seats.
So in your case, if you have access to a computer then anytime after 9:15 am on the 19th you can check in.

We have flown Air Tran several times now and this is correct - check in 24 hours in advance on line - works perfectly! I've always stressed about return flight as well and not having access to a computer to be able to check in 24 hours on way back - but each time we have done it we've had no problems sitting together (four of us).

 

[VAgal76]

Airtran was great for us back in October. I was nervous about flying with them, but after having such a good experience with them I will give them my business any chance I get.