Test positive on the ship

[Rallard21]

I know on the boat you would be quarantined. Does DCL do anything for you when you reach Port Canaveral?

 

[soniam]

On board, while quarantined, they provide room service, including food from your designated MDR for the evening and breakfast from the MDR. They don't charge for sodas/water like they normally do with room service. They also reimburse you for the large internet package. I think they help you arrange a rental car if you are going to drive home. We already had one just in case, so they didn't need to help us. On debarkation day, you put your luggage out that morning after most guests have left their cabins. You stay in your cabin until someone comes to get you, after everyone else has left the ship. You don't go through the terminal but directly outside, where you collect your luggage. Someone from customs looks at your identification there. If you are picking up a rental car, usually at MCO, there is a bus with other quarantining cabins that takes you there. If you are going to quarantine in a hotel in Orlando, there is a different bus with other quarantining cabins that takes you to the hotels. DCL pays for the hotel and food. If you are driving home, DCL reimburses you for any rental car, hotel, gas, or food costs incurred on your way home. They also currently give you a prorated refund on your cruise.

 

[Kidguile]

On board, while quarantined, they provide room service, including food from your designated MDR for the evening and breakfast from the MDR. They don't charge for sodas/water like they normally do with room service. They also reimburse you for the large internet package. I think they help you arrange a rental car if you are going to drive home. We already had one just in case, so they didn't need to help us. On debarkation day, you put your luggage out that morning after most guests have left their cabins. You stay in your cabin until someone comes to get you, after everyone else has left the ship. You don't go through the terminal but directly outside, where you collect your luggage. Someone from customs looks at your identification there. If you are picking up a rental car, usually at MCO, there is a bus with other quarantining cabins that takes you there. If you are going to quarantine in a hotel in Orlando, there is a different bus with other quarantining cabins that takes you to the hotels. DCL pays for the hotel and food. If you are driving home, DCL reimburses you for any rental car, hotel, gas, or food costs incurred on your way home. They also currently give you a prorated refund on your cruise.

Wow, great info!

 

[soniam]

Wow, great info!

Let me know if you have other questions. This happened on the 7/21 Fantasy 9 night. We were very pleased with the treatment and level of service. We didn't get our turn down chocolates anymore though

 

[Genie+]

Let me know if you have other questions. This happened on the 7/21 Fantasy 9 night. We were very pleased with the treatment and level of service. We didn't get our turn down chocolates anymore though

Thanks. Great info. Exactly the kind of details I like to know. So sorry that happened for you. Very nice of DCL trying to help make it easier.

 

[starry_solo]

On board, while quarantined, they provide room service, including food from your designated MDR for the evening and breakfast from the MDR. They don't charge for sodas/water like they normally do with room service. They also reimburse you for the large internet package. I think they help you arrange a rental car if you are going to drive home. We already had one just in case, so they didn't need to help us. On debarkation day, you put your luggage out that morning after most guests have left their cabins. You stay in your cabin until someone comes to get you, after everyone else has left the ship. You don't go through the terminal but directly outside, where you collect your luggage. Someone from customs looks at your identification there. If you are picking up a rental car, usually at MCO, there is a bus with other quarantining cabins that takes you there. If you are going to quarantine in a hotel in Orlando, there is a different bus with other quarantining cabins that takes you to the hotels. DCL pays for the hotel and food. If you are driving home, DCL reimburses you for any rental car, hotel, gas, or food costs incurred on your way home. They also currently give you a prorated refund on your cruise.

Wow! Do they let you stay in the same room you booked or do they move you?

 

[soniam]

Wow! Do they let you stay in the same room you booked or do they move you?

Since we all quarantined, we just stayed in our room. If some family members do not quarantine, then they try to move the smallest number of people to a new cabin.

 

[Goofylou]

I've tested positive on Magic this morning, just awaiting being moved to another cabin and hoping as now I have a veranda as I don't do well without fresh air

Since we all quarantined, we just stayed in our room. If some family members do not quarantine, then they try to move the smallest number of people to a new cabin.

 

[soniam]

I've tested positive on Magic this morning, just awaiting being moved to another cabin and hoping as now I have a veranda as I don't do well without fresh air

I know some people on our cruise were moved from non-verandahs to verandahs and others were moved to equivalent rooms. It depends what is available, but I don't think anyone was downgraded. I hope you are feeling OK.