Terrible Frontier Experience

[Shelly F - Ohio]

One thing to note is that the customer service people and the luggage people don't work for Frontier. The are from SwissAir company.

 

[MillauFr]

Our first experience will most definitely be our last with this airline.

Looks like your experience matched what the leading airline satisfaction survey found...

https://www.jdpower.com/business/pr...2018-north-america-airline-satisfaction-study

If you want a better experience try Alaska or Southwest. There is a reason Alaska has come in #1 on this survey for 11 years in a row.

 

[Darthbane2007]

I always seem to hear only bad things about Allegiant, Spirit and Frontier Airlines...

 

[suemom2kay]

I fly 2-3x/month. You are right, they should have handled it better. However/ 24 hours notice for a delay is unrealistic. And even if a flight is delayed, you still need to arrive on time. If you are picking someone up at the airport THAT is when you would go to The a airport later.

I’ve had a flight cancelled, made non-refundable hotel reservations and then the flight got Uncancelled! Air travel is not anything like it used to be. And, the ultra budget airlines make it even worse.

 

[OrangeCountyCommuter]

The airfare is cheap. The savings have to come someplace. The FAA makes them maintain the plane so it comes out to customer service


When you buy on this budget airlines you need to understand that’s the sacrifice - service and comfort. But honestly that’s better than safety

 

[Dis703]

We’ve only had awesome experiences so far with Frontier, knock on wood. However we had a 5 hour delay with JetBlue once and a nasty Flight Attendant. I got a credit for a future flight so we used them once more but considering they are usually 3-4 times what I pay on Frontier for a lesser experience I don’t bother.

Sorry it didn’t work out as well for you.

 

[Gary2T]

We took our first flight(s) with Frontier two weeks ago. We usually fly Southwest out of PHL or BWI. Both of those are around a 2.5hr drive for us. Frontier moved into Harrisburg this year, which is only about an hour drive for us. At $39 each way the savings (in time and money) for the 4 of us was substantial, even after paying to check 1 bag and select seats.

Our outbound flight was delayed about an hour due to the incoming plane being delayed while they tried to fix a bathroom on board. Our return flight was delayed about 2.5hr while they fixed the broken pilot's seat. I had emails with $25 travel vouchers waiting in my inbox when we landed.

They didn't announce a reason while we were waiting, so I was quite nervous about the flight potentially being cancelled. It was a rather full flight, and Frontier only flies into Harrisburg 3 days a week, 1 flight on each of those days. Such is the risk when flying the ultra low-cost carriers. I don't think I'd ever book Frontier with a connecting flight, or before a cruise. But for a last minute weekend getaway that we wouldn't have otherwise done due to driving time to a larger airport or higher cost at the local airport, it worked out well.

I didn't have any interaction with the employees at the gate, as there were enough people lined up to ask the same question over and over already (which they didn't have an answer for anyway). The flight attendants on both trips were good though, as was the pilot on the return leg that apologized for the delay due to his seat being broken. Apparently that is a safety issue.

To me the seats were no better or worse than economy seats on Southwest/Delta/United/American. Of course, I don't fit well in any of them and find them all uncomfortable. At least all but a few of the Frontier seats do not recline, so I don't end up with a seat-back jammed even more into my knees.

 

[rwdavis2]

I always seem to hear only bad things about Allegiant, Spirit and Frontier Airlines...

You get what you pay for which is not much for those airlines. The Spirit CEO used to brag that "we don't do customer service".

 

[KPeterso]

Another who says that notifying of a delay 24 hours in advance. I had a flight on American a few years ago that I was notified the morning of that it was cancelled. They re-booked me on later flights that were ok, but then AA's entire system crashed and we did not get out of MCO anywhere close to on time and despite being told all planes were being held, that was not the case when I got to Dallas for my connection. So I got home a day later than planned --- talk about a fun call to a boss!