We were seated at the Liberty Tree, right next to the work station basically in the aisle. Now, I'm a dedicated introvert and I dislike eating in crowded spaces (I know, difficult NOT to have crowded eating spaces in DW). I should have asked for a different seating but didn't. Then, later, we ate at Epcot at Norway and were asked whether or not we wanted to be seated in the character action. We told them we didn't want the character experience. To my chagrin (and somewhat to my horror), we were then seated literally in the CENTER of the action. Didn't know this until the characters came in and each one had to stop at our table.
What the above situations taught me was to self-advocate. With the money we're spending, and the anticipation of an enjoyable dining experience riding on the event , I decided that not doing so would cost me too much in both regards.
As in my own Norway dining experience, you couldn't have known that the characters wouldn't come to the area you were in if you've never eaten there before. I'm surprised that, noting that you had children with you, you weren't asked before being seated if you wanted the character interaction or not.
As far as the major spillage? My guy would have done the same thing, with a caveat. I would think that he'd probably grab napkins to get the main spill up, but then flag down a busser or server because they'd probably have larger sopper-uppers than simple napkins. If no one seems to notice you looking, I'd probably (given that I'm an old crank and have no cares to give anymore) I'd march right into the kitchen. Also, I can't imagine a scenario where he'd just leave it to puddle until such time as we were able to flag said person. But spills can and do happen, this can't be their first rodeo in a restaurant were young children are going to be drinking beverages. Busy or not, I'm surprised they didn't notice what was going on; that's on them. You could have absconded with the silverware, and they wouldn't have noticed? lol. I don't think so.
What you experienced wasn't particular to Topolino's; it's probably happened in every character restaurant. While I doubt (I hope I'm wrong) that Disney will respond, it was probably cathartic to write the email? The take away from my own "dreaded learning experience" is that, though I don't like to rock the boat, the host/ess and server will get over me asking to be re-seated a heck of a lot faster than I will if the experience is ruined for children and makes me never want to eat there again.
What the above situations taught me was to self-advocate. With the money we're spending, and the anticipation of an enjoyable dining experience riding on the event , I decided that not doing so would cost me too much in both regards.
As in my own Norway dining experience, you couldn't have known that the characters wouldn't come to the area you were in if you've never eaten there before. I'm surprised that, noting that you had children with you, you weren't asked before being seated if you wanted the character interaction or not.
As far as the major spillage? My guy would have done the same thing, with a caveat. I would think that he'd probably grab napkins to get the main spill up, but then flag down a busser or server because they'd probably have larger sopper-uppers than simple napkins. If no one seems to notice you looking, I'd probably (given that I'm an old crank and have no cares to give anymore) I'd march right into the kitchen. Also, I can't imagine a scenario where he'd just leave it to puddle until such time as we were able to flag said person. But spills can and do happen, this can't be their first rodeo in a restaurant were young children are going to be drinking beverages. Busy or not, I'm surprised they didn't notice what was going on; that's on them. You could have absconded with the silverware, and they wouldn't have noticed? lol. I don't think so.
What you experienced wasn't particular to Topolino's; it's probably happened in every character restaurant. While I doubt (I hope I'm wrong) that Disney will respond, it was probably cathartic to write the email? The take away from my own "dreaded learning experience" is that, though I don't like to rock the boat, the host/ess and server will get over me asking to be re-seated a heck of a lot faster than I will if the experience is ruined for children and makes me never want to eat there again.
