TCD - Not Happy!!!

[iHEARTflorida]

TRAVEL CITY DIRECT have really improved

 

[jna]

Oh I am honestly sympathertic, I just think a claim for compensation due to embarrassment is just mad.QUOTE]

It was more than embarrassment, it finished the weekend. If you must know, we were asked what level of compensation we wanted. Yes, in a telephone call from the PLC's head office. I said they should pay for us to go back, and that's exactly what they did. No pressure from me. They agreed without further discussion.

What we were unaware of until later on was that an executive of the same bank had been caught cold on a consumer tv programme around the same time as my complaint. The tv interviewer had suffered the same problem, and the exec. didn't have an answer to it. Maybe they wanted to shut us up. I don't know. Anyway, would you have settled for £10 if offered a blank cheque?

I hope Tracy receives full compensation for the losses incurred through TCD's poor service. More power to the people. We've always been seen as a nation who settles for poor service, but never tackles those responsible.

 

[Boo Boo Too]

It was more than embarrassment, it finished the weekend. If you must know, we were asked what level of compensation we wanted. Yes, in a telephone call from the PLC's head office. I said they should pay for us to go back, and that's exactly what they did. No pressure from me.

Ok, so you DIDN'T sue them for £1000 (presumably the cost of your holiday)?

I 'sued' them for the whole cost of the trip, which had been totally ruined, and they paid me £1,000, and I have to say with little argument.

I am sorry, but I still honestly can't see how your entire weekend could be ruined by your credit card being declined. How was it more than embarrassment? I am honestly trying to understand this.

Boo

 

[Stitch's Greatest Fa]

We had delays with TCD both ways 2 years ago, but neither as bad as yours. The lack of customer service was dreadful, no answer on the number they gave us. We also found on arrival at 11.30pm at the Clarion Universal that our room wasn't acually booked (thanks TCD!), which the week before labour day weekend could have been quite tricky! The Clarion staff were fantastic and sorted everything for us.
When we got home we wrote to TCD and they said Clarion staff must have been mistaken and blamed the delays on the hurricane. It looked like a standard letter to me.

I know lots of people have had no problems with them at all, but from experience I can't bring myself to book with them again, despite the cost difference.

When we finally arrived at POR 22 hours late, Disney had cancelled our rooms as TCD had not informed them of the delay, they thought we weren't coming. Thankfully the Disney staff were great and sorted out some new rooms.

 

[jna]

Ok, so you DIDN'T sue them for £1000 (presumably the cost of your holiday)?

Please refer back to the initial post and read it again. Note that I put inverted commas around the word to highlight that it should not be taken in its correct context. Wasn't that clear enough for you?

No, I'll not explain why we were so upset. That's none of your **** business. There were very good and very personal reasons. You'll want to know my bank account number next. Your crusade is totally unacceptable. You have made remarks that before now I could have easily reacted to in a very unsociable way. I really don't believe you should have compared my claim and its result against a terrorist attack, or train accidents, and their respective ramifications. Disgraceful, and anyway life has to go on and everybody needs to defend their corner against corporate bodies that provide poor service. You're just upset because you only received £10. Try harder next time. Are you in the armed forces? You seem to act like you have spent your life telling people what you think of them out loud and to hell with that person’s feelings.

I though my example would spur the person starting this thread to seek full compensation for their loss and to explain that if you have good evidence to back up the claim you have a much better chance of achieving a result, rather than being sent a paltry token payment. I've learned from this debacle not to poke my nose in.

I'll leave you to have the last word as clearly you will not be happy unless you do, but in future perhaps we should avoid each other on this forum.

Maybe this thread should be shut with immediate effect?

 

[Jules224]

Who in there right mind when asked what level of compensation they wanted would say oh just give us £10, no body would if they had a choice!
jna totally agree with you.

As for the OP i think they deserve some sort of compensation as they lost a whole day of there holiday which did cost them money, good luck with your letter.

 

[Red-Snapper]

Cant you 2 take it to a pm or something - this thread is about a delay with TCD not how awful having a credit card transaction stopped is (or isnt).

Anyway, .. I HeartFlorida ..are you serious or is that comment tongue in cheek ? Would be interesting to know what you base it on (if serious) as all I see is complaining threads about lack of TCD customer cervice and delays

 

[Goofyish]

As Red-Snapper says, I think this thread needs to get back to the original posters' problem - TCD!

Thanks.

 

[jna]

As Red-Snapper says, I think this thread needs to get back to the original posters' problem - TCD!

Yes, heartily agree and no PMs please.

Does TCD have a poorer record than other carriers to the USA, or Florida in particular? It seems that in the short time that I have been reading the forum the views expressed generally appear to have been more against than favour.

Is it just their USA flights that suffer or are they generally at the lower end of the service quality table?

 

[jna]

????????????????????????????

 

[angel659]

Come on calm down. We are here to offer advice and not to judge anyone.

JNA was trying to be helpful to the op. I feel sorry for him being flamed because of it. We all have our own reasons.

IMod's please close this thread. It is not staying on topic.

 

[jen_uk]

 

[Goofyish]

I have deleted an off topic reply that was posted after my previous warning to keep on topic (the a subsequent post that refered to the deleted post).

If this thread drifts off topic again, then it will be locked.

Please try and keep to the original posters topic.

Thanks

 

[jna]

Well, I did try to revert to the TCD topic as I'd like to know about this company.

As a family, we don't usually go on package holidays to the continent (mostly because yours truly can't sit by a beach for more than a couple of minutes without fidgeting) so we are not likely to use them, but nevertheless some low down on them would be interesting.

 

[angel659]

Can he not speak to the villa owners and get a receipt for one nights rental price surely you can just divide the weeks price into 7 to get a nights rental. Same for the car and if he had paid for his golf to then go to his small claims court. I looked on the net I think its £30 to make a claim if it is under roughly under £3,000. I could be wrong.

Try speaking to ABTA and even Watchdog. More complaints Watchdog gets then it should kick TCD up the bum.

I hope you manage to sort this out. The law does appear to be in TCD favour why I dont know. There must be a break in the law somwhere

 

[queenarmadillo]

We got an extra night at disney 2 years ago with TCD, and an extra night in Manchester last year . We are going with them again next week because they were the cheapest. In your contract with them (terms and conditions) they do not accept responsability for losses suffered by delays to your flights. By providing you with overnight accomodation / meal vouchers / meals depending on length of delay they fulfill their statutory duties under the EC regulations.
It is advised (I think) when you book that you take out travel insurance to cover any losses, and the letter explaining that you will not recieve compensation is not a reply based on the circumstances (implying that in some situations they would compensate you) but a letter to present to your insurance company as proof of delay and the fact that you werent compensated elsewhere.
We have complained to TCD regarding their handling of various situations linked to our delay (e.g. failure to inform us before we got to the airport when they knew 12 hrs previously the flight would not leave) but have not tried to get compensation out of them because (certainly as far as I am aware) we are not owed any by them and an attempt to get any would be time consuming and expensive. Cut your losses and dont try to pursue this claim unless you have a watertight legal argument or a lawyer who works for free. Perhaps more expensive airlines include such compensation in their budgets in order to protect their reputations, but TCD are a cheap company and you take the risks with that.
If you decide to fly with them in the future, it might be worth considering better insurance which would cover pre-booked losses (such as golf, park tickets etc.)

 

[Lizzy Lemon]

To throw my twopennyworth into this debate, I don't think any amount of compensation could make up for a delay to your holiday, I wouldn't want to be stuck at the other end either waiting to come home if it was at the airport. However, good luck to the original OP get them for all you can get, if they can't be bothered to keep you informed and put more effort into their customer service they deserve no custom at all.

 

[Laurafoster]

Whew....just spent a whole afternoon catching up with this thread
Anyway.... personally i have never booked with TCD, mainly because i have usually found better deals booking directly. I have had friends who have booked with TCD and some have had good experiences and others bad.

Personally i think everyone should "vote with their feet" if you dont like them dont use them - thats the only way companies are going to be bothered by complaints - when it starts to affect their pockets!

 

[lizzysmith]

Problem with TCD some of the planes are ex BA planes over 30 years old. XL bought them out last year and they have the same reputation with delays and try complaining they will send you in circles.

None of the TCD aircraft are ex BA and none are over 30 years old.



Lizzy

 

[lizzysmith]

Is it just their USA flights that suffer or are they generally at the lower end of the service quality table?

Excel the TCD airline usually comes bottom of most charter airline punctuality lists and that includes their other flights which are mainly European. They had a good record before they were taken over by Air Atlanta/Avion group then it went down the pan.
Having said that Virgin also usually come bottom of the punctuality tables for scheduled airlines.

Lizzy