Target stores are the absolute WORST...

[Nancy]

I worked retail once.....there was this customer who was warned many times prior to the store closing and she was asked to proceed to the checkout several times after closing. Eventually my manager told us to go ahead and shut down, clean & lock up....when she finally got to the front, he told her he was sorry but the checkouts are all closed she would have to leave her items & exit the building. Boy was she mad.

I love this!

I work in a 24 hour store so I only have to deal with early closing 3 times a year. Christmas Eve, NY Eve and Thanksgiving. Those 3 are enough for me!

 

[Straitlover]

I've worked retail and in restaurants (server and bartender). I know exactly what you mean!!! I try to nnot go in a store 15 minutes or less befroe their closing tim if I cna help it. If I have to, I run to get whatever I need so i cna get the heck out.

What's even worse than the stores is people coming in to a sit down restaurant 5 minutes before closing and ordering a meal. It's not as bad for the cooks, but the server ahs to stay until they finish their meail an hour later and pays the bill (can you tell it happened to me more than once??? ). One time, we had a really bad ice storm, and everything in town was shutting down for the day (this was around 2 PM). I was the closing lunch server, and a couple who lived up the street walked in and wanted lunch. The mgr tried to tell them we were closing, but since the offical lunch hours were posted on the door (lunch was 11 - 4), they insisted on being served. Of course they stayed until 3:30 PM, so I finally got to leave. In that time, the ice was over an inch thick on the parking lot, roads, etc (ice, not snow!). I thought I'd never make it to my car! My normal 7 minute drive from work to home took me about an hour! Luckily I did not have an accident. Oh, and they left a lousy tip, too. I was very nice to them, but I guess they were either mad at the mgr or just cheap.

 

[nile455]

Originally Posted by nile455
And to the person who compared it to a 9-5 desk job, I can't think of many where you clock out at 5 sharp if there are still people on hold waiting to speak to you. If they called in before 5pm, you are stuck there in your desk on the phone until the last person in call queue gets answered. This is how it was when I worked at Disney reservation center.

That explains a lot about the poor quality of Disney reservations and why I never use them.

Explain to me how this is poor quality service? You think it'd be better that they disconnect all those waiting on hold? I am not sure I understand.

 

[minniecarousel]

when it comes to pressuring their customers at closing time. I don't mind a voice over loudspeakers reminding me at 30 mins till and 5 mins till, but the ones near me go "The time is now 9:55pm and all registers will be closed in 5 minutes". So tonight when 10:00pm arrived, an employee came up to me in my aisle and told me they were closed and that I needed to bring my stuff up to checkout now.

This really bugs me, especially for a company that prides itself on quality customer service. Most stores will lock their doors at 10pm, but at least give those already in the store a few extra minutes to finish up. Is that too much to ask Target?

Gee - doesn't look like you got anyone to agree with you. I think you need to be more considerate and stop shopping when the store closes. I've never worked in retail, but certainly understand that the employees would like to go home! BTW - I think Target has wonderful CS! They have every right to pride themselves on it!

 

[froglady]

Explain to me how this is poor quality service? You think it'd be better that they disconnect all those waiting on hold? I am not sure I understand.

I think it means that the employee is unhappy about being stuck on the line after hours, so may not give you the best service, or will tell you anything to get the call ended ASAP.

 

[mrsltg]

To the OP - you've got some case....

As with most of us, I too worked retail. At one point I was the manager of a bridal salon. On Sunday's we closed at 5. Our last bridal appointment was 4. Those of you who've been shopping for a wedding gown understand why. You also needed to have an appointment to try on gowns. A woman came in at 4:45 and began looking through the racks. Of course she was more than entitled to LOOK - but there was no way she was getting into a fitting room. Sure enough, when I ask her if she needs help, she answers that she wants to try some gowns on. I explained the situation- closing time, fitting room time, etc, not to mention, a proper bridal shopping experience involves a lot more than throwing a few dresses on - she went crazy. She was yelling and screaming and then demanded to speak to the manager. I thought she was going to die when I said, "I am the manager".

I really don't know what is wrong with people. How can you possibly figure that you are more important and that your time is more precious than every single other person in that store? Unbelievable!

Erin

 

[jbdreamer]

At the department store I worked for, no one could go home until the store was cleared out. So because one person needed a few extra minutes to shop, they were making 30 people stand around waiting for them. I just think it's rude. If the store is closed, it's time to leave!

 

[nile455]

Gee - doesn't look like you got anyone to agree with you. I think you need to be more considerate and stop shopping when the store closes. I've never worked in retail, but certainly understand that the employees would like to go home! BTW - I think Target has wonderful CS! They have every right to pride themselves on it!

It's funny how people are getting on my case for me being rude and inconsiderate.

I think a sweep of the aisles should be more of a last resort- if it's been 10 minutes since closing and people are still shopping. However, doing those sweeps the second the clock strikes 10pm is an entirely different thing IMO.

Go to a Publix, and you'll see what I mean. They lock their doors at 10, but allow those to finish up and they still answer any questions and offer the best customer service until the last person leaves. Most of the shoppers are aware of the closing time because of the announcements, and they are considerate and hurry as fast as they can, and they're done within a few mins.

I am also not sure how staying an extra 10 minutes is going to kill the employees. Don't they get paid for their extra time?

 

[Tigger_Magic]

How can you possibly figure that you are more important and that your time is more precious than every single other person in that store? Unbelievable!

This says it all -- that's the attitude apparently a small minority of people have. "My time is more important than anyone else's so I am entitled."

It'd serve these elitists right to have to do the store clean-up and next day setup after they check-out while the employees who have to stay late supervise them.

 

[Tigger_Magic]

It's funny how people are getting on my case for me being rude and inconsiderate.

I think a sweep of the aisles should be more of a last resort- if it's been 10 minutes since closing and people are still shopping. However, doing those sweeps the second the clock strikes 10pm is an entirely different thing IMO.

Go to a Publix, and you'll see what I mean. They lock their doors at 10, but allow those to finish up and they still answer any questions and offer the best customer service until the last person leaves. Most of the shoppers are aware of the closing time because of the announcements, and they are considerate and hurry as fast as they can, and they're done within a few mins.

I am also not sure how staying an extra 10 minutes is going to kill the employees. Don't they get paid for their extra time?

Go back and re-read the thread. It's not just the 10 extra minutes you demand after the store is CLOSED. There's usually about another hour's work to do once all the customers clear out. And not every employee gets paid extra for that time.

Bottom line... it's not all about you.

 

[jekajekalynn]

This says it all -- that's the attitude apparently a small minority of people have. "My time is more important than anyone else's so I am entitled."

It'd serve these elitists right to have to do the store clean-up and next day setup after they check-out while the employees who have to stay late supervise them.

I agree!! SOME people must not have the ability to put themselves in the shoes of a college student, or single mom who is working for a living , and has children and responsiblities at home... Give them a break!!

People , we're all special, but we're not THAT special.

 

[nile455]

This says it all -- that's the attitude apparently a small minority of people have. "My time is more important than anyone else's so I am entitled."

It'd serve these elitists right to have to do the store clean-up and next day setup after they check-out while the employees who have to stay late supervise them.

You don't have to resort to name calling, and no I am not an elitist. I hurry the best I can because I am aware of the closing time.

 

[Beth76]

I am also not sure how staying an extra 10 minutes is going to kill the employees. Don't they get paid for their extra time?

Here's an example for you. Let's say someone working late has to pick up a child from childcare. Let's say that childcare has a strict late policy charging the parents $15 if the parent is even a minute late. So, now because you can't get your shopping done on time, this close-to-minimum-wage-worker has to pay way more than what he/she earned serving you in late penalties. Are you ok with that?

 

[jekajekalynn]

Here's an example for you. Let's say someone working late has to pick up a child from childcare. Let's say that childcare has a strict late policy charging the parents $15 if the parent is even a minute late. So, now because you can't get your shopping done on time, this close-to-minimum-wage-worker has to pay way more than what he/she earned serving you in late penalties. Are you ok with that?

Thank You!!!! (I couldn't find the 'agree' smilie )

 

[Beth76]

I hurry the best I can because I am aware of the closing time.

Then why are you upset?

 

[CEDmom]

You don't have to resort to name calling, and no I am not an elitist. I hurry the best I can because I am aware of the closing time.

Well, obviously not or you'd have been out the door before the key was in the lock .

 

[Tigger_Magic]

You don't have to resort to name calling, and no I am not an elitist. I hurry the best I can because I am aware of the closing time.

Check out the definition of elitist: The belief that certain persons or members of certain classes or groups deserve favored treatment by virtue of their perceived superiority, as in intellect, social status, or financial resources. By expecting a store to remain open as long as is necessary after closing time to serve your needs appears to me to fit this definition. YMMV

 

[nile455]

Here's an example for you. Let's say someone working late has to pick up a child from childcare. Let's say that childcare has a strict late policy charging the parents $15 if the parent is even a minute late. So, now because you can't get your shopping done on time, this close-to-minimum-wage-worker has to pay way more than what he/she earned serving you in late penalties. Are you ok with that?

All they have to do is close down all but 1 or 2 registers, and have the employees assigned to those registers be non-parents or non-students who don't have to do homework or get to sleep early. Those who stay get paid for their time.

Another thing to remember is just because their store closes at 10, doesn't mean everyone goes home at 10. There is still cleaning, straightening (which they start before close anyways) and money counting to be done. It doesn't inconvenience them much to have people finishing up their shopping 10 mins later.

And I am pretty sure the Target employees who want to leave right at 10pm are not leaving to pick up kids at child care.

 

[nowellsl]

I hurry the best I can because I am aware of the closing time.

I don't think you get it

 

[kejoda]

All they have to do is close down all but 1 or 2 registers, and have the employees assigned to those registers be non-parents or non-students who don't have to do homework or get to sleep early. Those who stay get paid for their time.

Another thing to remember is just because their store closes at 10, doesn't mean everyone goes home at 10. There is still cleaning, straightening (which they start before close anyways) and money counting to be done. It doesn't inconvenience them much to have people finishing up their shopping 10 mins later.

And I am pretty sure the Target employees who want to leave right at 10pm are not leaving to pick up kids at child care.

how exactly do you know that? I have a friend that works for Target and she has a sitter for when she works night.


All you want is for everyone to do whatever you want them to do. Even my 6 yr. old knows that life does not revolve around him.