I second the opinion - call. And if they seem less than helpful, call again on a different day.
Also, make plans to go to Franck's even if you can't get an appointment.
We knew that we were going to get married at Disney. I also knew that we couldn't talk to anyone until we were a year away from our date. However, we wanted to see the Wedding Pavilion. We were able to go to Franck's, look at the decorations, look at the books, and get a pamphlet from them. We were also able to look at the Wedding Pavilion, sit inside and talk about our future. It was the highlight of our trip!
When we returned home, I decided to call again. I was told I had to wait. Well, I waited about 2 weeks, then called again. I finally got in touch with some one who said she would have someone call me back to get some information. We were still a year+ out from our date.