TA missed the infant on reservation

[Three cats]

Just to add a word of caution about double booking in case the 9 of you can't be seated at CRT -

In the event that they are able to accommodate you at CRT, you will be charged a $90 no show fee for the backup adr you booked.

 

[TheRustyScupper]

I would go and hope for the best. If one person actually had to pay (I bet they would refund you) and not go in,

1) The CRT podium person (aka, SEATER) may not allow your whole party in.
2) This could be for the number of folks on the ressie and/or fire code capacity.
3) It is SOLELY up the restaurant manager to charge or not charge the no-show fee for the adult staying with the baby.
4) Based upon his/her frame of mind that day, I would not predict a credit for the paid adult or not.

NOTE: In my opinion, I would go back to the travel agent and tell him/her to make things right, or you will go to someone else. Remember, the agency makes 20%-30% (and sometimes more) of the hotel billings for travel (airlines don't discount any longer). So, a loss of the fee is major cost to the agent and agency. After all, you know all the details, and you can tell the agent that you will simply do it yourself, BASED UPON THEIR EFFORTS. Getting your own ressie from their knowledge and legwork is a further insult.

 

[bumbershoot]

Ohhh. I know... I will hand the 2 year old to the CM and everyone else with a seat will go in. Free baby sitting?

I would tell the TA to come and babysit for free before I'd hand the child to a cm who is innocent in all of this.

I would not count on being able to go in, but it is absolutely not true that Disney will not let you add a lap baby. I once went to Disney for a week and made all of our reservations for four when I actually had four plus a baby (highchair). Every single restaurant let us in, including CP, CM, and BoG. No one questioned us or even told us we should've included him when we booked. I just told them all I had four plus an infant when we went to the desk. I hear a lot of people without kids saying you will be turned away and it is a fire code issue. I haven't seen many, if any, people actually report being turned away.

There was availability in your situation.

It could not have happened if there hadn't been availability.

That makes it even worse that the TA made this reservation, knowing that they were missing the child.

Agreed.

 

[Jersey Dad]

NOTE: In my opinion, I would go back to the travel agent and tell him/her to make things right, or you will go to someone else. Remember, the agency makes 20%-30% (and sometimes more) of the hotel billings for travel (airlines don't discount any longer). So, a loss of the fee is major cost to the agent and agency. After all, you know all the details, and you can tell the agent that you will simply do it yourself, BASED UPON THEIR EFFORTS. Getting your own ressie from their knowledge and legwork is a further insult.

I agree to try and get the TA to make this right but I'd be VERY surprised if the agency makes anything more than 10% on a Disney booking.

 

[MaryLovesPoohBear]

NOTE: In my opinion, I would go back to the travel agent and tell him/her to make things right, or you will go to someone else. Remember, the agency makes 20%-30% (and sometimes more) of the hotel billings for travel (airlines don't discount any longer). So, a loss of the fee is major cost to the agent and agency. After all, you know all the details, and you can tell the agent that you will simply do it yourself, BASED UPON THEIR EFFORTS. Getting your own ressie from their knowledge and legwork is a further insult.

Heck, the TA already told her to look for another reservation or to simply show up with the toddler. I would certainly push this back on the TA.

 

[DisneyWishes14]

Well, it was absolutely true for my friend who did not include her 3 month old on any reservations Christmas week. They would not allow them to add her at the podium at CRT or Ohana so they cancelled the rest of their ADRs as they couldn't get any other times they wanted anywhere they wanted to eat. So perhaps it depends on the restaurant or the the time of year or how many people are in the restaurant, but I personally know someone who was turned away twice.

As you said, no one should count on being able to go in. But I agree its worth a shot (but I wouldn't risk it at a place like CRT where you pre pay in full, although my friend was refunded- also something I wouldn't count on.)

Oh wow. And over Christmas week. That's awful.

 

[MaHiro]

So... we are going in December 2017 and our "Disney infant" is not on our most coveted reservation (she will be 24 months, but is a very very big 24 month old...). We have seats for 8 at CRT and so far I have no expectation of finding an extra table to combine (a cast member advised me to try this route)... Should I double book this night in case we are turned away? I hate to double book a night.. feels like I'm taking reservations from someone else...
Thoughts? Any hope we can plead our case and get her in as a lap infant?
tia.
Hillary

its been many years but can you tell me what the outcome was