SW Rate Drop: How to get credit?

[DemonLlama]

I'm not even sure if this is the way it works, but I booked our flight on SW a couple of weeks ago and today there is a lower rate. Can I get this difference in credit for another flight? Or is this something else entirely that I've read about and it doesn't work this way. Help!

 

[maraakl]

Yes, you can get credit. Not sure how you booked your flights or what rate class you booked, so, given the unknowns, give Southwest a call and they can walk you right through it or change it for you on the phone.
They dont charge for changes.

 

[Steve Hurley]

I booked at $79 each way when Dec. opened up and the next week it dropped to $49 each way. I changed the flights and called SWA and they credited my CC the difference. I have read on hear that others have done the same.

 

[maraakl]

I have heard that is possible too, call customer service.

 

[DemonLlama]

Thank you both for the replies!

I called SWA and Jeff explained how to do it online. (The internet only fare meant it didn't even show up on his screen, so I had to cancel the flight and rebook with my ticketless travel funds.)

It's not the fantastic $49 each way some parts of the country are getting, but I'll take the $160 savings anyway!