SW Credited our Credit Card ($340)!!!!

[PolyHereWeCome]

So over and over and over again I've read posts about how people who changed SW reservations were able to have the credit balance put back on their credit cards. They'd post that all you have to do is call the toll customer service nmber.

And everytime, I've add my disgruntled post about how last year and this year I could not get SW customer service to put $$ back on my card (and I never used the credits last year, so lost them, and was in a position to likely lose this year's, too).

Well, after reading yet another post about how they successfully got cc credited, after our recent trip, I called again. And the nice cs told me, "No problem, you'll see your $340 credited back to your credit card in 7-10 days."
And it was!!! Just like that!!!

So now I'm a believer! Make the call and make another call if you must!

 

[we3disneygo]

 

[Lorix2]

Could you post the 800 number for customer service please? thanks!

 

[PolyHereWeCome]

Could you post the 800 number for customer service please? thanks!

Wish there were a toll-free number. The customer service number is only a toll call.

 

[pooch]

the first CSR said "after trip is completed"

the second CSR said "NO!"

I guess I will try a 3rd - 4th -5th...

The credit is $584.00 - I'd really like it back!!

 

[megan2346]

How are you getting credits put back on your credit card? I was told I had to wait untill after the flight. I booked a flight for Oct. and they still won't give me the credit. That means I am going to have the charges for the flight on my credit card untill the end of Oct. I am sooo annoyed!

 

[MrsMud]

How are you getting credits put back on your credit card? I was told I had to wait untill after the flight. I booked a flight for Oct. and they still won't give me the credit. That means I am going to have the charges for the flight on my credit card untill the end of Oct. I am sooo annoyed!

Well, I understand that you would like the credit back sooner. Who wouldn't? But keep in mind that SW is virtually the only airline that will give you credit PERIOD, without taking out a large change fee. So try not to be TOO annoyed.

 

[PolyHereWeCome]

Mrs.Mud said it as well as I could. I was/am SO THRILLED to have received the credit back on my card that couldn't have cared less that it was after rather than before the trip.

The point of my starting this thread is that thanks to others' posts, I called one additional time and received a "Yes."

Here's pixie dust to all of you who will be calling.