Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

[midnight star]

Honestly, if they want it to be official news, they should just lock it. If official news comes they can add it or if someone has news they think is official, they email a mod. If the mods truly want it to stay on topic, there should only be a couple of posts a week. Otherwise, it will consist of speculation because that is all we have. So mods, decide what you want. I would close and post real news once or twice a week since this seems to be driving you crazy.

People use this thread to also discuss things like AP extensions/refunds, after dark hours tickets, hotel changes, etc. So locking it may not be the best if someone has a question regarding that.

 

[choirfarm]

People use this thread to also discuss things like AP extensions/refunds, after dark hours tickets, hotel changes, etc. So locking it may not be the best if someone has a question regarding that.

Maybe not, but I promise you it is the only way for mods to quit having to delete half the posts. It will never stop.

 

[mamapenguin]

For anyone wanting to speculate this seems to be the place https://www.disboards.com/threads/r...ntial-modifications-being-considered.3797114/

I can almost guarantee you’ll find someone who shares your view and you’ll find someone who thinks it’s ridiculous! Personally I’m having a lot of fun, but even if you just wanna grab some popcorn and lurk you might get a kick out of it

I enjoy the rumor thread!

 

[Mama_Cass]

We have purchased tickets during the Canadian resident offer but due to covid there we will probably be forced to cancel or change our plans. We have a couple in our group who will not be able to go at all anymore due to this.

Since the tickets are linked to a name at purchase has anyone tried to either change the name or get a refund.
Thinking if I can at least get them moved to my name I could use them at a later date.

I’m not sure if you have an answer to this or not but we had Canadian Resident Tickets. We called in yesterday and got full refunds without any issues. We had to wait in hold for an hour though

 

[Peachy0118]

I’m not sure if you have an answer to this or not but we had Canadian Resident Tickets. We called in yesterday and got full refunds without any issues. We had to wait in hold for an hour though

You were able to get a full refund? When I called they said they were not offering refunds with the Canadian ticket, just the extension to May...

Wondering how you went about a refund and why the story/policy has changed in the last couple weeks.

 

[Mama_Cass]

I’m not sure and we didn’t necessarily expect it but my husband just said we have theses Canadian Resident Tickets and our trip has been cancelled so obviously can’t use them so would like a refund and the CM immediately said just let me talk to my manager so they can approve it. Came back on the line and it was done and going back on our credit card. They didn’t even say they wouldn’t or that they were extended or anything she just went ahead and did it. I’ve seen different experiences here as well but we read that some had luck so decided to give it a shot because we wouldn’t have had a chance to use them in time before they expire (we have AP’s since we had planned to go twice this year - October and April- and they will now be extended to cover our next possible trip in November. Our Passes would have expired in October which is why we bought the Canadian Resident tickets for November). So I would definitely try...maybe it’s just who you speak to?

 

[theluckyrabbit]

Honestly with that list, what are you able to say?...

With over 70 pages of posts, it appears many DISers have found lots of things to ask about the DLR Closure, lots of help to give to those asking, lots of official news and updates to post, etc. And all of that without going off topic, venting, ranting, speculating, resorting to rumor and gossip, etc. Most people posting in this thread seem to be doing just fine. And good for them.
ETA: I'm glad to see you found the Disneyland Community Board. That's a good place for many different kinds of threads that don't quite belong on the trip planning board.

 

[theluckyrabbit]

I see the point of this thread as being a place for official news announcements and for those who have questions about the closure to have them answered. As the moderators have mentioned a few times, there are so many other threads on the Disboards for speculation and hypotheticals. In the early days of the closures, I spent too much time on those speculation threads - it was not good for my mental health.

I appreciate that the threads are now broken out into appropriate smaller topics. This one is for official news or for getting questions answered (such as questions about tickets being extended and answers within Disney's published policies). I can continue to be subscribed to this one and read the posts so that I'll be informed when additional official word from Disney is shared about the closure, reopening plans, and so forth without being overwhelmed and freaked out by sharing of hypotheticals and speculation that are not useful to my planning. No one is saying that those topics can't be discussed, this thread is just not the place for them, and I really appreciate the efforts of @theluckyrabbit keeping it that way.

Spot on! Thank you for understanding.

 

[theluckyrabbit]

Honestly, if they want it to be official news, they should just lock it. If official news comes they can add it or if someone has news they think is official, they email a mod. If the mods truly want it to stay on topic, there should only be a couple of posts a week. Otherwise, it will consist of speculation because that is all we have. So mods, decide what you want. I would close and post real news once or twice a week since this seems to be driving you crazy.

As I said to another poster, the majority of posters in this thread are doing just fine staying on topic. If this is a problem for you, then maybe it's time to take a break here. If you cruise through this thread from the beginning (I know the thread is very long), you'll see that overall, most people have done quite well with keeping things relevant to the DLR Closure, without dragging things off into venting, ranting, arguing, speculating, gossiping, rumor mongering, etc. People come to this thread for official, dependable news for what to do with their tickets, travel plans, hotel issues, etc. They need accurate information and help. You know where the other boards are with the other threads for discussing the rumors and speculation because I've seen you on those boards. The mods have already decided and made the guidelines clear.

 

[theluckyrabbit]

Lol DL community boards needs more love! It gets missed by alot of people

Agree!

 

[theluckyrabbit]

I’m not sure and we didn’t necessarily expect it but my husband just said we have theses Canadian Resident Tickets and our trip has been cancelled so obviously can’t use them so would like a refund and the CM immediately said just let me talk to my manager so they can approve it. Came back on the line and it was done and going back on our credit card. They didn’t even say they wouldn’t or that they were extended or anything she just went ahead and did it. I’ve seen different experiences here as well but we read that some had luck so decided to give it a shot because we wouldn’t have had a chance to use them in time before they expire (we have AP’s since we had planned to go twice this year - October and April- and they will now be extended to cover our next possible trip in November. Our Passes would have expired in October which is why we bought the Canadian Resident tickets for November). So I would definitely try...maybe it’s just who you speak to?

I'm so glad you were able to get the help you needed! And this post is a great example of why this thread is needed here -- other DISers can be helped by your post! As time goes on, CMs may be allowed to be more flexible with the refund policy than they were in the very beginning of this crisis. It certainly can't hurt to ask, right?

 

[twodogs]

If I have a paid in full Flex Pass that doesn‘t expire until October, and I want a refund for the closure period instead of an extension, I don’t know how DLR can give it to me without knowing yet how much of the rest of my pass will be affected by the closure? OP upthread said his/her pass expires in June, and they were getting the run around on a refund for the closure period. How could DLR know how much to refund when the park might open in (wishful thinking) mid-May, and therefore they would only be due a refund for the part from the closure until re-open, and then the pass would be valid for a few weeks, and then expire? Or are they saying if you have a paid in full active pass, you can get a refund of the entirety of the remaining time on your pass, even if the parks re-open before your pass expires?

 

[Peachy0118]

I’m not sure and we didn’t necessarily expect it but my husband just said we have theses Canadian Resident Tickets and our trip has been cancelled so obviously can’t use them so would like a refund and the CM immediately said just let me talk to my manager so they can approve it. Came back on the line and it was done and going back on our credit card. They didn’t even say they wouldn’t or that they were extended or anything she just went ahead and did it. I’ve seen different experiences here as well but we read that some had luck so decided to give it a shot because we wouldn’t have had a chance to use them in time before they expire (we have AP’s since we had planned to go twice this year - October and April- and they will now be extended to cover our next possible trip in November. Our Passes would have expired in October which is why we bought the Canadian Resident tickets for November). So I would definitely try...maybe it’s just who you speak to?

Okay, thanks for the information. Maybe I'll just have to try calling again.

 

[Mama_Cass]

I'm so glad you were able to get the help you needed! And this post is a great example of why this thread is needed here -- other DISers can be helped by your post! As time goes on, CMs may be allowed to be more flexible with the refund policy than they were in the very beginning of this crisis. It certainly can't hurt to ask, right?

I was so relieved!

 

[Mama_Cass]

Okay, thanks for the information. Maybe I'll just have to try calling again.

It sucks waiting on hold but worth it if they can help! Good luck! Like I said, I had my husband call because I was sure it wouldn’t be easy and might not happen. I wouldn’t have believed how smoothly it went if he wasn’t on speakerphone lol. I hope everyone who needs theirs refunded can get it...it’s a lot of money to be out

 

[Peachy0118]

It sucks waiting on hold but worth it if they can help! Good luck! Like I said, I had my husband call because I was sure it wouldn’t be easy and might not happen. I wouldn’t have believed how smoothly it went if he wasn’t on speakerphone lol. I hope everyone who needs theirs refunded can get it...it’s a lot of money to be out

Yeah we don't mind waiting to use them, as long as they keep pushing back the "use by" date or offer refunds later.

We were supposed to be there over Easter. But as a teacher I am super limited in when I can go so it totally depends... but if they keep the may date, we almost for sure can't use them and will need that refund!

 

[Geemo]

If I have a paid in full Flex Pass that doesn‘t expire until October, and I want a refund for the closure period instead of an extension, I don’t know how DLR can give it to me without knowing yet how much of the rest of my pass will be affected by the closure? OP upthread said his/her pass expires in June, and they were getting the run around on a refund for the closure period. How could DLR know how much to refund when the park might open in (wishful thinking) mid-May, and therefore they would only be due a refund for the part from the closure until re-open, and then the pass would be valid for a few weeks, and then expire? Or are they saying if you have a paid in full active pass, you can get a refund of the entirety of the remaining time on your pass, even if the parks re-open before your pass expires?

Right now it sounds like Disney is just collecting each AP holder's choice.
I don't believe actual refunds are being processed.

If you go back to my post #1365 on Thursday, I post a clip of the email Disney sent me.
Third paragraph reviews the option of a "Partial Refund" for the closure period.

For AP's that have not expired during the closure period, Disney will not be able to refund now.
My AP expires in October also. Disney won't know the dollar value of the Partial Refund option until the parks re-open or my AP expires.

If you choose to have a Partial Refund you need to call Disney.
Otherwise a pass expiration date will automatically be changed to reflect the closure period when the parks open.

Geemo

 

[gottalovepluto]

If I have a paid in full Flex Pass that doesn‘t expire until October, and I want a refund for the closure period instead of an extension, I don’t know how DLR can give it to me without knowing yet how much of the rest of my pass will be affected by the closure? OP upthread said his/her pass expires in June, and they were getting the run around on a refund for the closure period. How could DLR know how much to refund when the park might open in (wishful thinking) mid-May, and therefore they would only be due a refund for the part from the closure until re-open, and then the pass would be valid for a few weeks, and then expire? Or are they saying if you have a paid in full active pass, you can get a refund of the entirety of the remaining time on your pass, even if the parks re-open before your pass expires?

The only reports I’ve seen here and for WDW are they note your choice & refunds for the closure period won’t be processed until they know when they’re re-opening.

 

[theluckyrabbit]

If I have a paid in full Flex Pass that doesn‘t expire until October, and I want a refund for the closure period instead of an extension, I don’t know how DLR can give it to me without knowing yet how much of the rest of my pass will be affected by the closure? OP upthread said his/her pass expires in June, and they were getting the run around on a refund for the closure period. How could DLR know how much to refund when the park might open in (wishful thinking) mid-May, and therefore they would only be due a refund for the part from the closure until re-open, and then the pass would be valid for a few weeks, and then expire? Or are they saying if you have a paid in full active pass, you can get a refund of the entirety of the remaining time on your pass, even if the parks re-open before your pass expires?

Agree with the pp that all reports which I've read say the same thing: for paid in full APs who want a partial refund and no extension on their expiration date, CMs take down your information and note your choice on your AP account. Disney will process your partial refund after the parks reopen, when they will know exactly how many days to refund.

 

[theluckyrabbit]

A new day, folks, so let's keep this thread on topic! This is not the thread for arguing, complaining, ranting... you should know the drill by now. This thread is intended to help DISers with accurate, updated, dependable information about the DLR Closure. We're off to a good start to keep it that way! The recent posts about someone receiving a full refund for her tickets is encouraging. If anyone else can add their recent experience with this, please post.