Suggestion (YMMV) - Use code without pin

[lucincia]

This is my personal suggestion to someone with a reservation made with one of the "mystery" codes and not sure if you have PIN or not.

From my conversation on the phone with CM and what others have posted here, looks like they are going through the database identifying those reservations. It also looks like they may be doing it case-by-case, at least in this early stage of damage control.

If you call in soon, politely inform the CM of your situation, and ask to verify if you have a PIN attached to you account, you MAY be able to keep the reservation. Please see my other thread here for a summary of what happened -

http://www.disboards.com/showthread.php?t=1343804

Things to do before this that may help your cause:

1) Pay off the balance on your reservation. This shows that you are committed to the Disney trip. Also it puts cash into the Disney bank account immediately rather than 45 days out from the trip. This helps the company's top line.

2) If you have upgraded before now, this may also help your cause. This shows that you are going to experience a higher level of resort experience at Disney, which may tempt you into booking the same (or higher) resort levels at future dates. Though, I think if you try to upgrade now, it may be too late.

From what I can see, Disney is trying a compromised damage control. They want to show that granting these codes was indeed a mistake but Disney doesn't want to alienate the people who booked so early. These discounts are still within the realm of profit margin for Disney (it's not like getting rooms for free, as in previous episode). So, the compromise they may present to you may be that you either 1) pay off the balance of the reservation right away or 2) they will revert the reservation back to rack rate.

Please note this theoritical compromise is derived from my personal experience and is not an exact experience I had encountered. YMMV.

So, if you can, pay off your balance first before calling Disney's CRO. Be polite and friendly, and hopefully they will sprinkle some pixie dust your way.

Hope this helps someone. Good luck!

 

[Trekker]

OK I've been wanting to ask what does YMMV stand for?

 

[lucincia]

OK I've been wanting to ask what does YMMV stand for?

Your Mileage May Vary

 

[Trekker]

AH!

 

[NewJersey]

On hold now w/ CRO...

 

[WDW1st-timers]

going to call right now and I'll be back to tell you what they said. This will be 4th time since yesterday.

 

[NewJersey]

Okay so I explained to the guy I had booked with "the code" and said I had misplaced the card but I wanted to make sure Disney has me as having the pin. So he asked for my name and address, etc and he says "Okay it's showing you have a pin reservation." And I said yeah I just wanted to make sure I won't be getting charged rack rate b/c I was reading online that there was a mixup with the codes and Disney was looking into it..and the guy said "Yeah I don't know anything about that."

I'm paying the 1600 balance right now though.

 

[WDW1st-timers]

Okay I just got off the phone with a CM and I asked him to check to see if my reservations are fine. After I told him what was happening on the boards and the *****fest that is happening on here and that my reservations can be revoked cause I didn't use a pin/code that was sent to me. He said he has heard alot of that tonight from callers and that it's not true. My ressie's are NOT going to be revoked and he said that Disney can't wait for my return in September.
I'm sure tomorrow I'll end up calling Disney 30 times and do this everyday until my trip finally comes. LOL

 

[NewJersey]

Now this CM is saying my name doesn't have a pin.

He is talking to guest relations.

I told him the 2 other CMs both said I have a pin with my name.

 

[lucincia]

Okay I just got off the phone with a CM and I asked him to check to see if my reservations are fine. After I told him what was happening on the boards and the *****fest that is happening on here and that my reservations can be revoked cause I didn't use a pin/code that was sent to me. He said he has heard alot of that tonight from callers and that it's not true. My ressie's are NOT going to be revoked and he said that Disney can't wait for my return in September.
I'm sure tomorrow I'll end up calling Disney 30 times and do this everyday until my trip finally comes. LOL

Reservation will not be revoked, but will it be reverted back to rack rate. That's the difference.

 

[NewJersey]

This is giving me a headache!!!

After the CM talked to guest relations, they told him everything with my reservation is fine and nothing will change. He said he had to contact them to make sure. It's paid in full just to be on the safe side.

Some said I had a pin with my name...others said I didn't.

Well now I can relax as it's paid in full and all is okay.

Thanks for this thread, OP.

 

[lucincia]

This is giving me a headache!!!

After the CM talked to guest relations, they told him everything with my reservation is fine and nothing will change. He said he had to contact them to make sure. It's paid in full just to be on the safe side.

Some said I had a pin with my name...others said I didn't.

Well now I can relax as it's paid in full and all is okay.

Thanks for this thread, OP.

Pay in full - it's bribry for the Mouse

 

[WDW1st-timers]

This is giving me a headache!!!

After the CM talked to guest relations, they told him everything with my reservation is fine and nothing will change. He said he had to contact them to make sure. It's paid in full just to be on the safe side.

Some said I had a pin with my name...others said I didn't.

Well now I can relax as it's paid in full and all is okay.

Thanks for this thread, OP.

Gosh we ALL are going to have a massive headache.

 

[NewJersey]

Pay in full - it's bribry for the Mouse

Mickey loves cash money, yo.

 

[NewJersey]

Gosh we ALL are going to have a massive headache.

I am going to have to resist not calling once a week to check up on the reservation.

 

[lucincia]

I'm paid in full as of 2 days ago. Should I call them or just leave it alone? I have my written confirmation which mentions nothing about needing a postcard or pin number. It looks just fine on-line and shows paid in full.

It would be your call for your peace of mind (pun intended!) Pros and cons here, definitely. Do you want to call to raise your ressie to their attention? Then again, earlier stages of damage control may be more lenient than later stages after they have given away a lot of benefits. Who knows.

It's a gamble.

 

[delmar411]

in the terms and conditions I'm reading online it says until your reservation is paid in full they can change the rates. After it is paid in full then you've got that rate.

"All rates are subject to change until package is paid in full. After package is paid in full, rate is subject to change due to imposition of taxes or other charges of governmental authorities. All rates are in U.S. dollars."

So pay in full asap and you should be set! They may go through and pick out ones that haven't been paid for and change thoses ones out.

 

[lucincia]

True. What proof did they offer you tonight that your reservation is ok besides the word of the CM/GR? Are they mailing you a statment saying "Guest didn't have a pin but can use the 40% off code"? If not, won't it still just be a case of "I was told such and such by a CM/CRO/GR" at check-in? Even if I call, I'm not sure that will guarantee everything is ok with my reservation. KWIM?

No it won't solidify anything. But I am keeping track of date/time I called, agent's names, so at least I have a trail of communication. They can see from my call records, reservation patterns (booked, applied discount code, upgraded, payment history, etc) etc to come up with any conclusion if they do want to dispute.

Typically I am a very sinister person. But in this situation - hey, believe in some Disney magic

And as of now, my ressie is still online. (knock on wood)

 

[WDW1st-timers]

It's all about the Disney slogan of "A YEAR OF A MILLION DREAMS". Maybe they are making our dreams come true? Although a free trip would be better..

 

[Sammie]

I want everyone to be able to keep thier discounts as much as anyone.

However, paying in full, talking to a CM or ever supervisor is not going to stop them from cancelling the rate if the powers that be decide to. The CMs answering the phone and even the supervisors in Guest Services do not have that power. The person or persons that do, will not be the ones you get to talk to.