Subway's Customer Service

[snowywhite89]

Did she say she was going to contact the corporate office? I was thinking maybe just the manager of that particular store.

From the 1st post:

"I definitely plan to send a note to management in the morning, and e-mail the corporate web site as well to let them know what kind of employee they have working there."

 

[ols386]

Did she say she was going to contact the corporate office? I was thinking maybe just the manager of that particular store.

Oops, I just re-read the op, and she did say corporate office and management.

 

[wvjules]

I've never worked in a restaurant or food service establishment, so maybe that's why I would think they were getting ready to close. I can understand moving the chairs so that you can sweep/mop efficiently.

I certainly see nothing wrong with the customer nicely asking if they were getting ready to close.


Did someone say they wanted the worker fired? I sure wouldn't want a worker fired, but at the same time, as an employer, I'd want to be aware of the situation. Maybe it's just something as simple as the employer speaking to the employee politely, and reminding them that customer service is important.

I think possibly the customer asked that question with attitude of her own which is why the Sandwich Artist (lol) replied in the manner she did.

 

[ols386]

i think possibly the customer asked that question with attitude of her own which is why the sandwich artist (lol) replied in the manner she did.

lol

 

[ChrisFL]

I've also had good and bad encounters with Subway employees...I'd like to eat there more often, but the one near my work has the most trashy looking employees I've ever seen, more tattoos than teeth, looking like they haven't showered in 3 days.

That's the other thing that surprises me, with so many people really begging for jobs right now, they have to hire these kind of people in a supposedly fresh and healthy restaurant

 

[Praying Colonel]

No one knows what's going on in that employee's life at that point. A little compassion is in order, IMHO.

 

[npmommie]

After the "too long" comment I would have said, "It will go fast" not report her.

That is my standard response when a worker anywhere makes a comment like that. I never think to complain. who hasn't thought "too long" til the end of their work day?

OP I wouldn't complain, you don't know anything about what may have been happening in this girls life. there could be something or nothing, but it seems she was having a bad moment, and I would just let it go.

 

[nmmom95]

Is it really worth getting someone fired from a minimum wage job because they weren't happy enough when they made your sandwich?

 

[Anna_Marie]

I have been known to complain if I think someone is really being rude. In this case, I probably would have smiled sympathetically and said "I understand" or something to that effect. I don't think she meant to be rude. I've had days where the shift seemed like it would never end, and although I tried never to show how I felt, maybe sometimes I wasn't successful. I always try to give benefit of the doubt, unless, like I said, they are really really rude and nasty.

 

[KAMLEM]

I'm normally not a confrontational person at all, and will let many, many things slide. I had to work up the nerve to ask her what her name was.

It seems as if you were very confrontational by making this comment:

She was in the process of putting the chairs down, but then started walking behind the counter and said "for a little while longer." I said "it looks like more than 2 hours" and she said "too long."

Sorry, but to me it sounds like you started it all. I don't think she was being rude, just responding in the same tone in which she was spoken to.

 

[angie@dvcstore]

Is it really worth getting someone fired from a minimum wage job because they weren't happy enough when they made your sandwich?

I agree with you.

 

[RitaE]

No, I would never put somebody's job at risk over a $5 foot long sandwich and a bag of chips. At least not over whether or not I thought the girl putting the sandwich together smiled enough.

If you're eating somewhere that's more of a dining experience - then by all means expect an experience.

But its just a sandwich to be eaten while you sit on a plastic chair. No biggie.

 

[scrapquitler]

No, I'm really not that hard to please. I guess you "had to have been there" to hear the tone she used with us. And in my comment of "more than 2 hours yet", it was more of a question, as we were trying to clarify if they were going to be open until 10 p.m. as stated on the door, or if she was closing up early for some reason.

I'm normally not a confrontational person at all, and will let many, many things slide. I had to work up the nerve to ask her what her name was.

Again, I felt that with 2 hours left of her shift she should have not used the rude tone with us that she did.

Just another thing to think about: I've been in that Subway employee's shoes. I used to work at a convenience store. Many times I worked alone. Several times, the person who was supposed to relieve me at the end of my shift never showed up. As a result, I had to stay and work until someone else came in. Maybe that's what happened when you were there? If she had worked all day and was supposed to leave earlier, perhaps at 5 or 6 and the person working until closing never showed up, then she was rightly saying "it's too long", would you blame her?

In this case, I'd cut the girl some slack, Maybe she had a lousy day, maybe she was stuck because her relief didn't show up, maybe she wasn't feeling well. Yeah, not great customer service, but its not like she refused to serve you (which I've had happen multiple times at KFC).

 

[kwelch10377]

If there were something that happened more than once with the same employee then I could see taking that time to complain because it is a trend with that person. In this case I don't see this as a big deal. Could she have been friendlier, sure, but there could have been circumstances to cause her to be in a not so great mood.

 

[Cat0727]

I don't think it's worth it to go through all that trouble. I've encountered employees much ruder than that and don't report them. All those places typically have rude employees (here in NY, anyway), getting one in trouble isn't exactly gonna make the rest nicer.

 

[Ceila]

I find it incredibly sad that someone would want to get someone fired, especially in this day and age where its difficult to even get a job.

I agree. And I'm fairly sure that the OP was/is a waitress herself who has complained about customers on here before.

 

[Tuffcookie]

This is probably the most stressful time of year.

I think if that employee had said that to me, I would have offered her encouragement and said, "Hang in there".

I would not have been offended.

TC

 

[jiminyC_fan]

I wouldn't do a thing. I just don't see it as a big deal.

 

[chisnpeke]

It seems as if you were very confrontational by making this comment:
Sorry, but to me it sounds like you started it all. I don't think she was being rude, just responding in the same tone in which she was spoken to.

I agree. There was no reason to make that comment other than to make her aware that it looked like she was closing up and the OP didn't approve.

 

[snowywhite89]

I agree. And I'm fairly sure that the OP was/is a waitress herself who has complained about customers on here before.

What!!! no compassion from the OP. I hope nobody reports/reported her and she loses/lost her job because of it.