Subway's Customer Service

[Planogirl]

I like Subway but I don't remember ever getting stellar service there. I wouldn't like this but I'd probably let it go too.

 

[Toad_Passenger]

No, I'm really not that hard to please. I guess you "had to have been there" to hear the tone she used with us. And in my comment of "more than 2 hours yet", it was more of a question, as we were trying to clarify if they were going to be open until 10 p.m. as stated on the door, or if she was closing up early for some reason.

I'm normally not a confrontational person at all, and will let many, many things slide. I had to work up the nerve to ask her what her name was.

Again, I felt that with 2 hours left of her shift she should have not used the rude tone with us that she did.

But why even ask the question? She was open at the moment you were there, made the sandwich, and did her job. It almost seems like a loaded or baited question, as if you were challenging her.

I would probably just let it go. I've given the "too long" response many times when I was working in retail. Most people, as a PP mentioned, laugh, and say, "I've been there!"

Now, if she had handed you the knife and said, "Make it yourself!" then there'd be problems.

 

[wvjules]

But why even ask the question? She was open at the moment you were there, made the sandwich, and did her job. It almost seems like a loaded or baited question, as if you were challenging her.

I would probably just let it go. I've given the "too long" response many times when I was working in retail. Most people, as a PP mentioned, laugh, and say, "I've been there!"

Now, if she had handed you the knife and said, "Make it yourself!" then there'd be problems.

 

[ols386]

I'd report it to management. If I were running a business, I'd want to know if my employees were being rude, or even unpleasant to customers. Don't necessarily think this particular worker was being rude, but definitely not being pleasant to a customer. Good customer service is important, whether it's the actual service you are providing, or the attitude in which you use when dealing with customers.

 

[ols386]

She didn't smile, and in response to the comment of being open for 2 more hours stated it was too long. While she doesn't seem overly friendly, I wouldn't consider that an attitude problem worth complaining about. Attitude can be very subjective and I didn't see anything in the conversation you listed to consider her rude or saying anything uncalled for. As far as the chairs up on the tables while she was sweeping or mopping - that doesn't even suggest that she was closing up. Just that she was cleaning the floor. Maybe it was messy or someone had spilled something and it's a lot easier to clean stuff like that with the chairs out of the way.
If it were me, I would just let it go.

When I see chairs turned upside-down on the tables, that would suggest to me that they might be near closing.

 

[wvjules]

When I see chairs turned upside-down on the tables, that would suggest to me that they might be near closing.

Closing, or....SWEEPING/MOPPING.

 

[ols386]

Closing, or....SWEEPING/MOPPING.

When I see the chairs turned-upside down on the tables, then yes, I would think they might be near closing time.

 

[sbsteel]

When I see the chairs turned-upside down on the tables, then yes, I would think they might be near closing time.

But the OP said only half the chairs were up and she was in the process of putting them down. To me, that says sweeping up after main dinner hours.

 

[ols386]

But the OP said only half the chairs were up and she was in the process of putting them down. To me, that says sweeping up after main dinner hours.

I'm just saying what I would think if I saw the chairs upside-down on the tables. It's only my opinion. Doesn't mean I'm right or wrong.

 

[SAHDad]

When I see the chairs turned-upside down on the tables, then yes, I would think they might be near closing time.

Wow. Maybe it's because I worked several service jobs, but that's not usually my first thought, unless it might be close to closing time. My first thought is usually along the lines of

Poor S.O.B. Someone's precious little snowflake probably squirted ketchup all over a couple tables, and then spilled their chocolate milk on the floor, on purpose. Mommy or daddy then probably complained, demanded free food and a discount, and got them because they harraungued the poor minimum wage clerk and the manager, who gave them stuff just to get the snowflake parents to shut the heck up and get out. Or, maybe some kid puked all over the place, or, even worse, they could be like that one kid I caught peeing on the tables. Gee, I am glad that I don't have a service job right now, because it seems like there are a lot of jerks out there, especially at this time of year.

And that's actually pretty much the case. At most fast food joints, if you want to sweep and mop properly, you need to put the chairs up on the table. It's not uncommon to close off a section of the dining area during non-rush periods in order to get it cleaned up. And I have no problem with employees trying to get some of that stuff done early - in one service job, the closing duties that I had took over 2 hours. If I had not been able to start them until we closed at 10, I would leave at midnight. (My shift ended at 10:30 or 11 - it was expected that we be able to start closing some things down and cleaning up earlier than 10 pm.)

 

[MAF]

I find it incredibly sad that someone would want to get someone fired, especially in this day and age where its difficult to even get a job.

 

[RitaE]

When I worked food service we were always working on the Closing Checklist well before actual store closing. Nothing would piss the big boss off more than to have his staff still there on the time clock 3 hours after the dining room closed mopping the floors. He wanted us out of the ASAP too, so he wasn't paying us for 10 hours of work on a 7 hour shift.

From your description, the girl sounds tired to me. Who knows what kind of school/work/family obligations she'd already dealt with before her job and who knows what kind of homework/housework/childcare stuff she has to do after that job.

I guess my first instinct would be to feel sympathy toward her. Its no fun vacuuming up other peoples half chewed food off a floor.

 

[LuvLDM]

What the Op described wouldn't even be on my radar of things to complain about.

 

[snowywhite89]

DH and I went to Subway to get subs to bring home for dinner tonight. It was 7:47 p.m. We saw chairs up on half the tables so wondered if they were closing. DH walked in first, and I stopped to quickly look at their hours printed on the door. They were open until 10:00. Since he didn't know that he said "are you still open?" She was in the process of putting the chairs down, but then started walking behind the counter and said "for a little while longer." I said "it looks like more than 2 hours" and she said "too long." Never a smile or any kind of decent greeting at all. She grudgingly made our subs, and when I gave her the money to pay I asked what her name was. I definitely plan to send a note to management in the morning, and e-mail the corporate web site as well to let them know what kind of employee they have working there. Her poor attitude doesn't reflect well on the business.

I could have understood her being ready to go home if we got there 10 minutes before closing, but more than 2 hours? Come on! At least pretend you're happy to see us.

Would you put up with that kind of poor service, or would you let them know?

Really!!!! This is so not worth reporting her for.

 

[sbsteel]

I'm just saying what I would think if I saw the chairs upside-down on the tables. It's only my opinion. Doesn't mean I'm right or wrong.

Didn't mean to come off the wrong way. To me, chairs up or down, if the door is open and within operating hours then it's fair game.

 

[ols386]

Wow. Maybe it's because I worked several service jobs, but that's not usually my first thought, unless it might be close to closing time. My first thought is usually along the lines of


And that's actually pretty much the case. At most fast food joints, if you want to sweep and mop properly, you need to put the chairs up on the table. It's not uncommon to close off a section of the dining area during non-rush periods in order to get it cleaned up. And I have no problem with employees trying to get some of that stuff done early - in one service job, the closing duties that I had took over 2 hours. If I had not been able to start them until we closed at 10, I would leave at midnight. (My shift ended at 10:30 or 11 - it was expected that we be able to start closing some things down and cleaning up earlier than 10 pm.)

I've never worked in a restaurant or food service establishment, so maybe that's why I would think they were getting ready to close. I can understand moving the chairs so that you can sweep/mop efficiently.

I certainly see nothing wrong with the customer nicely asking if they were getting ready to close.

I find it incredibly sad that someone would want to get someone fired, especially in this day and age where its difficult to even get a job.

Did someone say they wanted the worker fired? I sure wouldn't want a worker fired, but at the same time, as an employer, I'd want to be aware of the situation. Maybe it's just something as simple as the employer speaking to the employee politely, and reminding them that customer service is important.

 

[ICF]

I have more important things to do than make trouble for someone making mimimum wage at a Subway 3 weeks before Christmas.

There are a lot more important things to complain about in the world than the tone that a worker at Subway uses. She may well have thought she was being funny. Now if I saw her spit in my sandwich or something.....

 

[snowywhite89]

But why even ask the question? She was open at the moment you were there, made the sandwich, and did her job. It almost seems like a loaded or baited question, as if you were challenging her.

I would probably just let it go. I've given the "too long" response many times when I was working in retail. Most people, as a PP mentioned, laugh, and say, "I've been there!"

Now, if she had handed you the knife and said, "Make it yourself!" then there'd be problems.

After the "too long" comment I would have said, "It will go fast" not report her.

 

[MAF]

The OP doesn't think that contacting the corporate office will get the poor girl fired? What does the OP think will happen?

 

[ols386]

The OP doesn't think that contacting the corporate office will get the poor girl fired? What does the OP think will happen?

Did she say she was going to contact the corporate office? I was thinking maybe just the manager of that particular store.