struggling to get Airtours

[Ali and boyz]

special needs department to help or even listen to requests which are vital to us travelling. we need a full carry on for our son who is paralised and also because he has no movement we need at least one of us sitting next to us during the flight. their answer how do we know it is ligit. can't believe people can be so rude or unfeeling. another worry is that the flight starts of plus might be that we are flying Premair so wonder if that will help with the seating.

 

[loadsapixiedust]

Did you have the same trouble last year Ali?
For us last summer they were spot on, took note of all our special needs and confirmed them in writing. It all went without a hitch.
The only thing we didn't get as requested was seats near the front of the aircraft. The ones they allocated were actually much better as they had more room around.
I just dug out my paperwork and the person I dealt with was Louise Hull from the Special Requirements Team 08702 412569
Hope you can get it all sorted, you have had a ton of trouble arranging this trip!

 

[Ali and boyz]

Did you have the same trouble last year Ali?
For us last summer they were spot on, took note of all our special needs and confirmed them in writing. It all went without a hitch.
The only thing we didn't get as requested was seats near the front of the aircraft. The ones they allocated were actually much better as they had more room around.
I just dug out my paperwork and the person I dealt with was Louise Hull from the Special Requirements Team 08702 412569
Hope you can get it all sorted, you have had a ton of trouble arranging this trip!

I know one thing after another. can't believe I feel calm, well at the moment think it is who you speak to at the time. last year we spoke to a Cassie and was lovely the guy yesterday wouldn't put us through to Cassie and our TA who is a lovely girl was starting to get upset and angry. He said leave it until you get to the check-in desk. No way because as you know we need to book a full carry on . she contacted her rep and he was like maybe it was the way you explained it !!! he is trying to get another contact and I have suggested I will write if she doesn't get anywhere.

 

[Ali and boyz]

well got more good news. The TA compained and yesterday she got a nice call from the person who dealt with us last year.