Strange experience with AKL Mousekeeper

[goin2disneyagain]

Well, this not bat at all!

DH and I work for a hotel, he's de engineer manager and me the FD manager, but i was the housekeeping superv. and then manager before, and we use to go visit each other before lunch time, and other people do the same thing, if her husband is not an employee and is the hotel with her, that is a different situation.

He should hang out with her in a stay over room, vacant room is OK.

And the hotel you worked for didn't have a problem with this? If they didn't they should have and I wouldn't want to stay in a hotel that didn't see a problem with this. If he wasn't doing something work related in the room then he shouldn't be in there. AKL is a big hotel, there are other places he could have waited for his wife while she finished up. The more I think about it, this incident really does need to be reported. I would probably not give my name so the mousekeeper wouldn't get in trouble but they need to be aware so they can speak with their staff and tell them that this is unacceptable!!

 

[goin2disneyagain]

I'm just wondering why is it that since he is in the room it makes you more paranoid. Chances are that some,and I mean only a small amount of housekeepers do take those types of jobs just to steal things. Also one more thing how many times do you here people take about how they are using the DIS boards while at work. I'm pretty sure that most companies dont like that.

I also would be paranoid the remainder of my trip. It is a violation of my privacy. I don't understand what people doing the DIS at work has to do with a WDW mousekeeper bring her "husband" into a guests room without their permission??

 

[PixieDust32]

And the hotel you worked for didn't have a problem with this? If they didn't they should have and I wouldn't want to stay in a hotel that didn't see a problem with this. If he wasn't doing something work related in the room then he shouldn't be in there. AKL is a big hotel, there are other places he could have waited for his wife while she finished up. The more I think about it, this incident really does need to be reported. I would probably not give my name so the mousekeeper wouldn't get in trouble but they need to be aware so they can speak with their staff and tell them that this is unacceptable!!

Oh no!! The doors are always open while any employee does whatever they had to do in the rooms! And no they shouldn't been in there, but most of the employees do, they go and get their friends to go eat lunch and if they're doing something they wait for them.

Managers and yes indeed I was a hskp manager and this was a big issue, specially if the room was occ. when the rooms are vacant is a different story.


But you're right they should wait somewhere else, not in the guest room!

 

[Tigger_Magic]

Could it be possible that she liked you and wanted you to meet her husband? You said you saw each other everyday. Maybe since you were somewhat friendly with each other, she thought it would be OK. It is a strange situaton. Since she did a good job and nothing was missing or moved around in your room, I would probably let it go.

On one trip to Disney, our family stayed at the BC. We had an amazing housekeeper, Carmen. She was friendly and cheerful and we enjoyed talking with her. We always left her a friendly note and she'd return the favor by making imaginative towel animals for our 2 DDs.

That said, if I came back to our room and found she had let someone else into the room, even a family member, I would not hesitate to call her supervisor or the manager on duty. I don't care how friendly someone is... there are some things you just don't do and allowing another person in a guest room who has no business there is just not supposed to be done.

 

[PixieDust32]

I'm just wondering why is it that since he is in the room it makes you more paranoid. Chances are that some,and I mean only a small amount of housekeepers do take those types of jobs just to steal things. Also one more thing how many times do you here people take about how they are using the DIS boards while at work. I'm pretty sure that most companies dont like that.

Oh plz give me a break!! With all Respect!

Whatever someone can STEAL from a guest room is not worth it, when they can go to jail, get fired, housekeeping is a very hard job, people don't take these jobs for fun!

 

[Disneyrsh]

I'm not clear on one thing, did you have to use your room key to get into the room?

In all our trips when we've walked in on mousekeepers the triangular deadbolt was always propping the door open.

I would think something was definitely up if you had to use your key to get in when they were there...

Our weirdest mousekeeper story was walking in on two of them propped comfortably on our bed, coke cans in hand, watching the soaps. Oh, yeah, Mousekeepin's a hard life

 

[SueM in MN]

The only person that should be in my room is the mousekeeper. It is her job to be in my room, otherwise, no one should be allowed in the room. I don't want a total stranger in my room whether he works there or not. If he was a maintenance and my room needs some working fine, otherwise, he should not be there.

If he didn't have his own job related reason to be in your room, he didn't belong there, no matter what department he worked for.
I work in a hospital and have access to medical records. I can look in any I have a legitimate reason to be lookinng in. I can't just poke around in any record for the heck of it. That would be a gross invasion of privacy and abuse of my access.
Access to a hotel room should be the same way. If he has a reason to be there, that's one thing; if he's just there visiting another employee, he doesn't belong in your room.

 

[swilshire]

Our weirdest mousekeeper story was walking in on two of them propped comfortably on our bed, coke cans in hand, watching the soaps.

This reminded me of a business trip when I stayed in a west coast Florida motel. It was a last minute assignment and I had trouble finding any room because it was high season. I guess the one I got wasn't the best choice. I was on a tight food budget and bought sodas and snack items for the room. Every day, more of them disappeared during the daytime. I complained more than once to the front desk, but got nowhere.

Sheila

 

[Emmaline Lola]

I didn't read through all the responses, but having worked in hotels from 1991-2002--starting in NYC and the Dolphin and Celebration Hotel here in Orlando, this is a HUGE no no!

It is just completely unprofessional!

I would call and speak to the housekeeping manager so she can let the housekeeper know--it is not acceptable. Sometimes people don't have a clue what is acceptable at work. I once had to explain to an employee why he could not drink a coke while working at the front desk--imagine someone chugging away at a coke and burping while they checked you in!?

el

 

[DawnCt1]

It is just completely unprofessional!

I would call and speak to the housekeeping manager so she can let the housekeeper know--it is not acceptable. Sometimes people don't have a clue what is acceptable at work. I once had to explain to an employee why he could not drink a coke while working at the front desk--imagine someone chugging away at a coke and burping while they checked you in!?

el

It is "unprofessional" but lets put it in perspective. Many of the housekeepers are working for a little more than minimum wage and do not speak English. While that doesn't excuse an obvious violation of company policy, it is understandable why they may be seen as "unprofessional". I don't consider housekeeping a profession. I would have made a comment to her, such as, "you startled me, I didn't expect anyone here if the door was closed". She would have gotton the message loud and clear. Would I have reported it? Absolutely not. It's not worth having someone fired over or having their raises impacted.

 

[Davefrompgh]

I really had to add my two cents as well....This would have been totally unacceptable to me and my family. No one has the right to allow any other person into someone else's room..period end of story....Frankly, I can not believe some posts on this board indicating that the staff member would have wanted you to meet her husband. Your hotel room is not the place !! I would also not have wanted to get her fired, but I think the best idea is to call the resort and give them the information like the other poster suggested, no names, but specific situations.

I am sorry if this offends anyone, but frankly in this day and age, one can not be too careful....having unauthorized people in "your" room, is not right.

If things were missing, I guess this would be a totally different post...

 

[OceanAnnie]

I wouldn't like someone in my room that had no business there. I would report it. I'd tell the manager I wasn't comfortable with the situation.

 

[OceanAnnie]

Our weirdest mousekeeper story was walking in on two of them propped comfortably on our bed, coke cans in hand, watching the soaps. Oh, yeah, Mousekeepin's a hard life

 

[Disneyrsh]

This thread is another reason why we like DVC so much more than the regular hotel rooms in Disney-I find great comfort in the fact that a stranger's not coming into my room every day-it makes it feel more like 'my' place!

 

[Viki]

This thread is another reason why we like DVC so much more than the regular hotel rooms in Disney-I find great comfort in the fact that a stranger's not coming into my room every day-it makes it feel more like 'my' place!

Yes. I agree. Housekeeping is always great when we call for extras or maintenance, but it's nice to know that we're the only folk in the room for days at a time.

 

[jana]

If I had established a friendly relationship with the person I would probably have either talked to or left a note for the mousekeeper and warned her that her behaviour could have led to her being reported and that the company could have fired her for doing that. If it had been someone I hadn't spoken to or had a less than perfect experience with I would speak to the housekeeping manager. This is a VERY big NO NO .

IMHO it's not acceptable to have a non-mousekeeper in the room (unless it was maintenance actually working). There are times when mousekeepers will help eachother finish rooms if they are due to finish or go on break and one CM is behind due to heavy work load.


A side issue, anyone that thinks housekeeping isn't hard work has obviously never done the job.

 

[Selket]

I think it is odd but on the other hand hard to say that it is something she should lose her job over - not sure I'd want to be the cause of that. I think if it was me, and I'm home now, I would write to the AKL or perhaps contact them in some anonymous fashion and let them know what happened. Perhaps it would lead to them discussing it in a general way with their housekeepers and other staff.

Anyway, I wouldn't have felt right about it either and I would guess they were breaking the rules.

 

[loadsapixiedust]

I have to say that reading this post makes me feel very uneasy. We also stayed recently at AKL and I would have been very shocked had this happened to me there, or at any hotel.
Unfortunately none of us have any way of knowing just who has access to our rooms. I would imagine only a small proportion of guests are around most of the day, so the chances of being caught are pretty slim. This sort of thing could be more widespread than we think.
It is definately an issue management need to be aware of and can easily be reported anonymously without pointing the finger at any individual.

 

[mamalle]

Im sure it was shocking experience for you. It was unprofessional BUT I can see it happening. I dont think its something to lose a job over and if you do write a letter- really how many maids are married to other staff members at AKL? probably not that many, so it wouldnt take too long for them to check the staffing that day you walked into your room.

 

[DisFlan]

He shouldn't have been there. I can see not wanting to get the housekeeper in trouble, but it's still a no-no. And I'm sure she knew this. Even as an "employee", he would only have access to rooms for very specific reasons. Waiting for his wife isn't one of them.

This may have been (and probably was) totally innocent. But if it had been me, I would have at least asked for an ID and gotten a name. You only had her word that it was actually her husband and that he worked there. I wouldn't have been comfortable with that.


DisFlan