we've been with them since around '88 or '89. We've only had a handful of claims, they've been great with us. We had hail come through here last year and they had two claims adjustors in our area. One was a subcontractor (?) the other was a company man. The company man tried to save them money and denied as many claims as possible, the other guy just did what was right by people. We found out what was going on, called SF and let them know we did not want this guy. He had tried to set up an appointment to come by the house and was rude with my husband and argumentative. He even had his wife trying to set appointments up, she was just as bad.
They also set up tents in the parking lot of Home Depot to write claims for the cars. They did everything pretty good and said if we had any problems just to call. I think we've only had 6 claims in all that time.
Did they give you separate quotes or multi-line quotes? Also, since we've been with them for 10 years they gave us a discount. I think there might be levels of that also, max is 10 yrs from what we were told. We have three cars, home with two riders and life through them.