Standard response from Disney?!

[jfs9900]

E-mailed Disney about a recent trip, and took advice to

Took some advice from this board to email Disney about a few problems we had last week on vacation. Just received a reply from Disney tonight that states the following:

"Thank you for writing to the Walt Disney World® Resort.

We appreciate the time you took to contact us. We wanted to let you know that we have received your comments and are reviewing them with the areas concerned. You can expect to hear from one of our correspondents within the next few weeks.

Sincerely,

Executive Offices"

Is this a standard response?!?

 

[KELLIE JONES]

you should have let them know what was wrong when you were at disney world. from what i understand, you got the standard response.

 

[CM_Mom]

It will be interesting to find out if you hear anything else. Keep us posted.

 

[gottaluvdisney]

It looks like it is a courtesy e-mail to let you know that they received your e-mail and that they will be in contact with you shortly.

I am sure it is a 'standard' response--what else were you expecting? I am sure they receive hundreds of e-mails each week. How many different ways are there to say - we got your e-mail, give us time to research/resolve and we will contact you.

 

[inkkognito]

I sent a compliment about a CM to the WDW email address a few weeks back and got that response, too. I figured they were routing it to the right people. But a couple of days later I got another response that was obviously a form letter and that had nothing to do with what I'd written. I was very disappointed, as I really believe the CM deserved recognition for a job well done.
Barb

 

[Mark_F]

Originally posted by inkkognito
I sent a compliment about a CM to the WDW email address a few weeks back and got that response, too. I figured they were routing it to the right people. But a couple of days later I got another response that was obviously a form letter and that had nothing to do with what I'd written. I was very disappointed, as I really believe the CM deserved recognition for a job well done.
Barb

Chances are high that the CM did get the compliment, and perhaps some form of recognition. That is fairly standard and does happen often.

 

[Hunter'sMama]

My husband and I took a short trip to WDW in early March and had a problem in EPCOT. I emailed a detailed letting explaining the situation and initially received the same response. Approximately 3 weeks later I came home to a voicemail from a Disney Rep who appologized and advised how they would rectify the situation.

Just give it some time.

Sarah

 

[dbond]

If your correspondence to Disney included a complaint. you can be sure that you will receive a reply, usually by phone. I was quite surprised by a reply phone call I once received from Disney from a letter I sent without a phone# included. I was impressed that they took the time to locate my phone # on their own. I never receive a reply when I send kudos or letters of appreciation! That doesn't concern me though, letters that convey good thoughts are more to satisfy myself and who I'm sure it benefits on the other end.

 

[traycie2201]

hi jfs9900 this is just a courtesy automatic reply so that you know they are dealing with your e mail in due course, i'm sure you will get a fuller reply as promised, hope it turns out right.

 

[Scooby3x1y]

After working at Disneyland for many years, I can assure you this is a normal response.

 

[disneybride96]

I used to work in Customer Service at RCA. 99% of what goes out via e-mail is form letter.....and believe me, there were tons upon tons of form letters for many situations. It was a legality thing in most cases. If a letter was personalized, it had to come from a supervisor and be appoved a couple of times just to make sure it was appropiate.

I would guess most big companys work the same. It takes some time to get your personal response. I have gotten personal responses from Disney regarding some collectible items, it did take about a month from my courtesy response.

 

[becky23]

I am here to tell you that on our second cruise we had major problems and frankly vowed never to sail Disney again but after writing to them with our complaints and we too got the standard letter I took it one step further and called . Because after you spend as much money as Disney cost you, we expected to have the same magical cruise as our first. By calling we received a free 3 night cruise and that was terrific and very unexpected. Although we had paid for a 7 night cruise ,a free 3 night made up for the disaster. So my advice is to call and speak to someone.

 

[jfs9900]

Just thought I would update this thread.

The 'executive offices' called last week and left a message on vm. The CM was very apologetic and offered to investigate my problems further. She also is sending off a one day park pass for each of our group members to use on a future trip.

Great response and I think helped clear up some unhappy feelings......