I agree it is kind of hidden. We asked the CM in the lobby. We went through the corridor at the back of the gift shop area, it takes you to the same balcony the other poster mentioned. You then go down the stairs to the dock. That is also where they were "hiding" the horse drawn carriage. My DH whisked my DD3 away one evening for a carriage ride and she LOVED IT! The driver was saying they hadn't had much business yet (it had just started the week we were there) but he was griping about the location being too out of the way. We agreed.