Sprint wireless customers, pay attention!

[kimmyann]

My bill is automatically taken out of my checking account every month & I noticed this month that it was $5 more than it has ever been (without us adding something new). I called them last night & was told that they are now using a different billing system so the employee discount I get is now deducted from $110 instead of the normal $129. I asked her. So, you are in breech of your contract? She said yes. She offered me $80 credit, which will cover the difference for over a year so I went ahead & took it, simply because I know I can't get a better deal with any other cell phone company out there. If I wanted I would have been able to cancel everything with no penalties since they breeched the contract. Still irritated though.

 

[mossy1]

I asked her. So, you are in breech of your contract? She said yes. She offered me $80 credit, which will cover the difference for over a year so I went ahead & took it, simply because I know I can't get a better deal with any other cell phone company out there. If I wanted I would have been able to cancel everything with no penalties since they breeched the contract. Still irritated though.

Interesting, I have never had Sprint because of their limited coverage in our area. I believe you could have had them terminate the contract, I would rather have a no contract plan than the $80. Not that you would need to close out your service. You would essentially be month to month with no contract and your phones would be free and clear. I have a similar situation with AT&T right now, I have not heard back, but if the open my contract door, I'm out!!!

 

[happiestgrl]

@Kimmy, thanks so much for posting this! I just looked at my bill and found the same thing. They used to put both our phones together as a shared plan on one line, now they seperate it into $110.00 for the first phone and $19.99 for the second. Our discount is only applied to the first one...which means $5.00 more a month. While $5 isn't that much, I'm irritated that they changed the terms without notifiying me and although they know the problem exists, are doing nothing to correct it! Our discount clearly states in applies to ALL phones/monthly charges.

 

[starry_solo]

Thanks for the info. I just noticed it on this bill too. I will see what they say. If they are willing to let us out of the contract early (we only have 5 months left) then we'll take it.

 

[swilshire]

I've had AT&T for years and their employee discount is only off the first line. In fact, the info on my company website says you can't even get a discount on family plans, but I've always had one of a single line of the family plan.

Sheila

 

[adventure_woman]

Yes - I have Sprint and I am SO irritated with them!! Here is the e-mail I got back from them. We are still deciding on what to do.


Hello,

Thank you for contacting Sprint.

We have reviewed your inquiry and completely understand your frustration.

We can offer you the difference of the lost credit for the impacted phone number until the contract end date. If you wish to accept this offer, please respond to this e-mail with the original string intact, confirming acceptance of this offer as resolution for the material change in agreement. By accepting this offer, you will no longer have the ability to have the Early Termination Fees waived. Once accepted as stated above, we will apply the credit.

You have sixty days from the invoice date where you were notified to cancel without an Early Termination Fee. If you will be porting out the number (taking the number with you to a new carrier) the port must be completed within sixty days of notification and a credit for the Early Termination Fee will be issued once the port is completed. If you wish to cancel services outright, you must notify us within sixty days of notification for processing for the Early Termination Fee(s) to be waived. We do not allow for agreements to go month-to-month due to this change.

 

[starry_solo]

Yes - I have Sprint and I am SO irritated with them!! Here is the e-mail I got back from them. We are still deciding on what to do.


Hello,

Thank you for contacting Sprint.

We have reviewed your inquiry and completely understand your frustration.

We can offer you the difference of the lost credit for the impacted phone number until the contract end date. If you wish to accept this offer, please respond to this e-mail with the original string intact, confirming acceptance of this offer as resolution for the material change in agreement. By accepting this offer, you will no longer have the ability to have the Early Termination Fees waived. Once accepted as stated above, we will apply the credit.

You have sixty days from the invoice date where you were notified to cancel without an Early Termination Fee. If you will be porting out the number (taking the number with you to a new carrier) the port must be completed within sixty days of notification and a credit for the Early Termination Fee will be issued once the port is completed. If you wish to cancel services outright, you must notify us within sixty days of notification for processing for the Early Termination Fee(s) to be waived. We do not allow for agreements to go month-to-month due to this change.

Hopefully I get that same email! I will cancel ASAP and port back over to Verizon (I so regret moving from Sprint to Verizon - I get so many dropped calls it's ridiculous)

 

[adventure_woman]

Hopefully I get that same email! I will cancel ASAP and port back over to Verizon (I so regret moving from Sprint to Verizon - I get so many dropped calls it's ridiculous)

We can't STAND Sprint either! I did send an e-mail back, asking if it was early termination on BOTH lines or just the main line. We'll be going to Verizon too - I know our bill will be a little more, which is the only reason we haven't made the switch yet.

 

[starry_solo]

We can't STAND Sprint either! I did send an e-mail back, asking if it was early termination on BOTH lines or just the main line. We'll be going to Verizon too - I know our bill will be a little more, which is the only reason we haven't made the switch yet.

Exactly! I had Verizon wireless and when we were thinking about renewing for another 2-year contract, their QWERTY phones required a $10/month data line (which was ridiculous). So, we headed over to Sprint with a larger discount (it started out as a discount on 4 lines but then a month after I switched, it went down to 2 lines [should have thought about getting out of the contract then).

I'd better make sure that if/when they send the email, it is for the 3 lines we have with them that are on contract. I should have just originally cancelled within the first 30 days after having all that trouble with the double billing and activation fees

 

[mossy1]

Yes - I have Sprint and I am SO irritated with them!! Here is the e-mail I got back from them. We are still deciding on what to do.


Hello,

Thank you for contacting Sprint.

We have reviewed your inquiry and completely understand your frustration.

We can offer you the difference of the lost credit for the impacted phone number until the contract end date. If you wish to accept this offer, please respond to this e-mail with the original string intact, confirming acceptance of this offer as resolution for the material change in agreement. By accepting this offer, you will no longer have the ability to have the Early Termination Fees waived. Once accepted as stated above, we will apply the credit.

You have sixty days from the invoice date where you were notified to cancel without an Early Termination Fee. If you will be porting out the number (taking the number with you to a new carrier) the port must be completed within sixty days of notification and a credit for the Early Termination Fee will be issued once the port is completed. If you wish to cancel services outright, you must notify us within sixty days of notification for processing for the Early Termination Fee(s) to be waived. We do not allow for agreements to go month-to-month due to this change.

My personal opinion is I would always opt out of the contract if you can. Do not let them intimidate you with the porting process. Remember you can port your mobile number to Google voice (requires gmail account) for free and then foward that to ANY phone number (land line, mobile, work number, any number). This works well if you have had the number say forever and everyone has it. Plus don't forget the resale potential you will have from your existing phones. Best of luck to you all!!!

 

[kimmyann]

I just called Sprint back & I have until April 1st to cancel our contract with no termination fees. We were going to add another line because my DH needs a phone with no camera for work & a couple of us want to upgrade our phones, but Sprint now charges $10 extra for smartphones (data). So this turns into a possible $35 increase per month.

She tried to tell me they are the only ones who offer unlimited everything, including data. I corrected her, NTelos does too now & they are now cheaper even without a discount. They just gave me my out.

 

[starry_solo]

Still no email from Sprint, other than the automated:

"THIS IS AN AUTOMATED MESSAGE - PLEASE DO NOT RESPOND TO THIS EMAIL

To ensure your needs are addressed, I have forwarded your request to our
Account Services department. Due to higher-than-normal volumes, you may
experience a delay in hearing back from us. We're working hard to
respond just as quickly as we can. Thanks for your patience."

 

[starry_solo]

UPDATE: Still no response from Sprint If they give me something different than what they've told the others here, I plan to point it out and ask for the same options.

Any problems with sending them the link to this thread?

 

[minpin3]

Great...guess I better get my bill out and take a look.

 

[ceemys]

Thanks! Better get to looking at my bill.

 

[MINNIEsotanice]

Thanks for the info. I also just checked my bill and the same thing is happening with me. I e-mailed them so we will have to wait and see what they say.

 

[starry_solo]

Thanks for the info. I also just checked my bill and the same thing is happening with me. I e-mailed them so we will have to wait and see what they say.

Hopefully we all get the same response; credit or the option to cancel without an early termination fee. If not, I think we can all copy & paste the email that OP posted and ask why are some people afforded that option while others are not (and possibly point them to this thread).

 

[starry_solo]

Another thing to determine is (1) will they let this option to cancel without ETF "only" be for the affected line (which is line #2) or will they let this be the option for all the lines in your family plan (you can have up to 5) or will they let this option to cancel be for the first two lines on the family plan?

 

[cyndik1111]

Thanks to OP for this heads up. Checked my bill, sure enough $5 higher. Emailed sprint, and they sent me a reply in less than 24 hours.

It essentially said this is the price, take it or leave it. No offer to give me a credit, no offer to let me out of my contract early, nothing!. Their excuse was that they are the only one with truly unlimited service and need to pay for that.

I've been a Sprint customer for over 15 years. I think this stinks. But I also don't want to switch. My DH and I just got smart phones in the 12 months and are happy with sprint otherwise.I guess when our contracts expire, we'll have to reevaluate. Like the cable company, they just do what they please!

 

[*Flower*]

We JUST upgraded to smartphones and went with the unlimited Sprint service (we do use a lot of data).
Just looked at our first new bill, and found the lack of discount on our second line also.
Called Sprint- and had a business card from a Sprint agent at our local store (not a franchise) who had told us that our discount was good for all lines of service. As a result, we ended up with a $100 credit to our bill, which will defray the cost of the increase for all but 4 months of our new contract.

We've been with them for a while, and I just finished reading an article about people with smartphones getting 'throttled' because they've used 50% of their paid for data allotment. On other cellular carriers.

We'll see how things go.