SPLIT RESERVATIONS and ADR's A NIGHTMARE!

[a1tinkfans]

I have a split reservation that was done because they FREE DINE pkg we were offered was for a max of 9 nites....so we added 2 days to the front of reservation, they run concurrent.
CALLED dining ...they will NOT go past the first 2 days of the first reservation....said it is a NEW policy....INTERESTING, cause I am reading on DIS that SOME are getting it and some are not

WHAT is your experience????

 

[StrwLady]

Called yesterday because I have Aug 15th room only then Aug 16th to 21st Free Dining. They would not let me book anything but the 15th. Which I didn't because I'm not doing a TS on that day. Now I'm reading those who do have split reservations where able to book the check out date of the first reservation. I'm so mad. I was told I could only book the 15th. My one reservation concern is Chef Mickey's and I wanted that on the 16th

 

[shera]

so sorry you couldn't get them all.We have split ressies from 8/8-8/20.We made or adr's last Sunday for the first part of our trip 8/8-8/16 and then I called on Tuesday and got 8/17-8/19 and then called on Wednesday and got my final adr for the 20th.So I know it was able to be done last week.The first cm I got said I couldn't do it either,but I called back and got someone who would.Hope you can get everything you want.

 

[a1tinkfans]

Called yesterday because I have Aug 15th room only then Aug 16th to 21st Free Dining. They would not let me book anything but the 15th. Which I didn't because I'm not doing a TS on that day. Now I'm reading those who do have split reservations where able to book the check out date of the first reservation. I'm so mad. I was told I could only book the 15th. My one reservation concern is Chef Mickey's and I wanted that on the 16th

i HOPE you get it!!
That is what makes me angry, atleast be consistent.....

The DID let me book the last day check out (which is the FIRST DAY of the new reservation) so WTH???????
I do NOT get it....THEIR system will not allow add on days to the package, we stay on property for the advantages of 10 plus days, transport etc.....I really think this is so wrong...............

 

[Lizzy Lemon]

I rang two separate times for split stay. Was able to book ADR on the date of checking out of the first hotel on the first phone call. The only problem I had was getting them to find the reservation for the second week's stay, had to go into details of our first week's stay. Does anyone try and not mention about doing a split stay and seeing if you can book 10 days worth, I know its their system that doesn't like it but after all you are staying on the property it shouldn't matter that you are just moving hotel. When we stayed 2 weeks at YC I got it all sorted much easier. This will be the first time doing a split stay and it may be the way forward for us but making ADR's with a split stay is a problem.

 

[TheRustyScupper]

iTHEIR system will not allow add on days to the package, we stay on property for the advantages of 10 plus days, transport etc.....I really think this is so wrong...............

I know its their system that doesn't like it but after all you are staying on the property it shouldn't matter that you are just moving hotel.

1) Rules are rules.
2) You get 90+10 for each on-site resort reservation.
3) It doesn't count add-on ressies.
4) You just go back for more ADR's when the second ressie is time.
5) I don't think this is unfair, but fair to all.

 

[StrwLady]

I did get my Chef Mickey's Yippie!

When the CM was looking my date and time up I very nicely said "I just want to tell you that if I its all booked I'm going to get very mad. I will explain why if needed. I apologize if I start to fuss at you because I know this will not be directly your fault" She laughed and said "Oh I'm so glad I have Aug 16 at 9:10am for you"

She was a great CM. I always forget to hold on and do the survey but wanted to this time. Unfortunately, while I did hold on, after the initial do you want to do a survey chatter it never connected me to the survey

Good luck to all of you who are dealing with split stays.

 

[StrwLady]

1) Rules are rules.
2) You get 90+10 for each on-site resort reservation.
3) It doesn't count add-on ressies.
4) You just go back for more ADR's when the second ressie is time.
5) I don't think this is unfair, but fair to all.

While your statements are valid...what is unfair is some are not having trouble booking split stays and some are.

 

[Lizzy Lemon]

1) Rules are rules.
2) You get 90+10 for each on-site resort reservation.
3) It doesn't count add-on ressies.
4) You just go back for more ADR's when the second ressie is time.
5) I don't think this is unfair, but fair to all.

I fully accept rules are rules but my point is our first visit was two weeks at YC therefore I was able to book first 10 days and rang a second time for the remainer. This time 2 x 1week stays I was only able to book for first 7 days, by the time I rang for the 2nd week I had in effect lost 3 days booking window. Its a disadvantage to those who choose to split stay, that is my point. We are still giving Disney the business and point 5 would be it would be fair to all to be consistent which they are not being as some customers are able to book split stays ADR's while others are not.

 

[StrwLady]

Its a disadvantage to those who choose to split stay, that is my point. We are still giving Disney the business and point 5 would be it would be fair to all to be consistent which they are not being as some customers are able to book split stays ADR's while others are not.

That was my point that I told the supervisor I spoke to...I was checking in 8/15 and would be there until 8/21. Regardless of having 2 reservations. On for the 15th and one for the 16th to 21st. The only reason I had 2 reservations because the air fare was much cheaper coming in on the 15th. I am starting to spend my money at Disney on the 15th and will be spending it all the way through the 21st. The supervisor continued to try to explain to me why I had to wait. That wasn't the issue. I knew what she was saying. I also know they can override things. Which I mentioned to her. She said that it has come down from the Executive Offices that this policy MUST NOT be overridden. Well from the few that have posted here we can see thats not the case . (Which I am very happy for those who were able to book their split stays) The supervisor said she understood my frustration and suggested I write the executive offices. Which I already did

 

[a1tinkfans]

I am a bit confused. I thought that you got the 90 plus ten days. Disney would not allow me to put more than 11 days on my reservation, so the only way to ADD to my vacation was to add days under another number (their package was a maximum of 11/10). As a result of that policy, I am not able to book out.... YET they let me book on the First day of the NEW reservation..... which is technically not even at 90, so it makes no sense.

I am okay with rules BUT
1) they should follow their own rules consistently
2) people are getting those dates, so I called back, guess what, I was told OF COURSE, then after the LONG hold, their system glitches she apologized profusely, promises she will not lose me.....and I got disconnected.....this was after getting 4 more reservations, (and now they give confirmation numbers at END not each one, another CRAZY situation with ramifications, like this exact situation) so at this point....I am a bit stressed, to say the least, VERY annoyed and slightly crazed I really hope it all works out..................
But this dining ADR situation is NOT magical
I am laughing so I do not cry
so I am Again on HOLD and lets see how it goes....I started at 7am this morning......NOT magical AT ALL!!!
I am spreading my own bit of DUST as I think I need all I can get

 

[carebear95]

If you have split reservations, as long as you do not request a dinner show, CRT, or any that require a CC guarantee you should be able to add the ADRs to the original reservation and not have to call back. Just ask the CM to add them to the first reservation number. This is of course only if the date is not outside the +10 days.

 

[DAZY3BYZ]

If you have split reservations, as long as you do not request a dinner show, CRT, or any that require a CC guarantee you should be able to add the ADRs to the original reservation and not have to call back. Just ask the CM to add them to the first reservation number. This is of course only if the date is not outside the +10 days.

This is exactly what we were told when we called yesterday to check what date to call for our split-stay beginning 8/17. They said we absolutely should be able to book all our ADR's beginning tomorrow 5/19 (90days + 10). They said sometimes the system won't let you but to ask them to keep trying.
My question is if the ADR's are tied to my first reservation ( a room-only 8/17-8/19) does that effect free dining which is on the 2nd reservation beginning 8/19? I didn't think to ask this yesterday.

 

[MelanieC]

I was able to book for 2 back to back split stays at the same resort.

On 8/8/09 I was able to book for 11 days worth of dining for my first ressie (8/7-8/16) and then I called each day after that to add on one more day of dining until Saturday. My second ressie is for the same hotel from 8/16-8/25. I only had one person who told me no and when I called back I was able to book until 8/25.

You are allowed to make ressies for your ENTIRE stay as it states on the phone and it does let them. Sometimes you just have to ask them nicely "can you PLEASE just try it". It will let them book after your reservation ends. I never had anyone pull up my second reservation, I just told them I arrived on 8/7 and have two bookings. Even yesterday afternoon and evening I had no problems checking into change or adding ressies for as late as 8/24. Not once did I ever even give my second ressie number even though I offered to give it to them. They said it was fine with my first reservation number.

 

[robinm1215]

I fully accept rules are rules but my point is our first visit was two weeks at YC therefore I was able to book first 10 days and rang a second time for the remainer. This time 2 x 1week stays I was only able to book for first 7 days, by the time I rang for the 2nd week I had in effect lost 3 days booking window. Its a disadvantage to those who choose to split stay, that is my point. We are still giving Disney the business and point 5 would be it would be fair to all to be consistent which they are not being as some customers are able to book split stays ADR's while others are not.

Well said! I could not agree with you more. Because we are choosing to do a split stay we are losing the 10 day booking advantage, which does make a difference with things like CRT or the Fantasmic dinner package. Also, there is so much inconsistency and I can understand why people are upset that some can and some cannot make all their ressies for a split stay. Everyone should receive the same treatment.

I honestly think that all CMs are not trained on the new system and this is part of the problem. All I can say is keep trying. I too have a split stay and was able to make all of my ressies -- but I did receive a tip to speak to someone in Guest Services and they were the ones who helped me to make all the ressies as the first couple of CMs I spoke with would not go past the end of the first one. So anyone with this issue might want to try speaking to someone in Guest Services to see if they can help.

If you have split reservations, as long as you do not request a dinner show, CRT, or any that require a CC guarantee you should be able to add the ADRs to the original reservation and not have to call back. Just ask the CM to add them to the first reservation number. This is of course only if the date is not outside the +10 days.

I was also told this. Seems like it has something to do with the dining plan. If the system recognizes that you are not on the dining plan then you can make all your ressies. When I was on the phone the CM kept referring to my ressie as a "room only" ressie even though we have the dining plan. I believe you can still make the dinner show reservations but would have to pay in full because they are making the ressie without it having you on the dining plan. I think this is pretty close to the explanation I received. It is very confusing

Good luck to everyone!!! Hope you get what you want!

 

[DAZY3BYZ]

Well called this a.m. to make ADR's for our split-stay beginning 8/17. They wouldn't let us book past the first reservation. We tried 2 different CM's and guest services twice. They all said it can't be done. We mentioned that we were told on Sunday that we should not have a problem from Disney themselves and also that people on these boards were able to do it. Still nothing.
I'm so mad!! We're losing two days of booking window, during free dining none the less, and being penalized for having a split-stay. It doesn't seem to matter to them that we're spending 10 days on-site. I fear the hard to get ressies will be gone by the time I have access to them. Seems like really bad cutomer service to me!

 

[MrsBanks]

I was on the phone for 50 mins this morning - we are checking in 8/17-8/21, one bedroom then switching to a studio for 8/22-8/27 - I was only able to make ressies for the first part of my stay and was told to call back on the 24th to make the rest. I wanted my room to remain a one bedroom, I didn't want the split stay but that was all that was available at that time, now I'm being penilized. I understand the rules, I just don't like them. Oh, and I had to change all of my plans around (first choices of times/days/meals were not available), thankfully we're very flexible. ALL THANKS TO FREE DINING THAT I CAN'T GET.

 

[ScottOKW2K]

I know I am going to get flamed for this, but here goes.

Last New Years we celebrated our 25th anniversary at WDW. My wife and I had decided that we wanted to dine at Jiko for our anniversary, which happens to be New Years Eve. Between school and work schedules I could only take that week, so could not be there for Christmas and New Years which would have covered the whole 10 day timeframe.

But I HAD to have Jiko on NYE, no ifs, ands, or buts.

In talking to the dining line cast members I determined that though a room reservation is needed for the 90+10 rule (or 180+10 at the time I made my Jiko reservation) the dining reservation is not tied to that room reservation. In other words, if you cancel the room reservation it will not automatically cancel the dining reservation. So that's what I had to do - book a room only reservation far enough from NYE to guarantee the booking window, make the dining reservation on the first available day, and then later cancel the room reservation.

I know the Dining Police will jump on this, but my choice was to either please the Wife or the DP. Sorry, Dining Police - you lose.

 

[Mickeyluver37]

We have a one day reservation for 8/15. When I called on Sunday, I was only allowed to book restaurants for 8/15 AND 8/16. I had to call back yesterday (which was oh so fun) to get the rest of our ADR's. We are not switching hotels, just want to get there on Saturday, when Free Dining (and therefore our package) doesn't start until Sunday.

 

[M5ward]

I have a split reservation for October ONLY because I couldn't get two studios for the first night of our stay and had to take a one bedroom. I was assured by Member Services (DVC) that those reservations are linked and would present no problems with booking ADRs for the whole stay. I have since been given conflicting answers by Member Services and the dining reservation people; so I'm prepared to have to call twice!
I WANT THE 180 DAY WINDOW BACK!!!