It does seem like this is some low-hanging fruit for improvement. My inbox has been flooded with offers over the past few weeks from every tour company
except ABD. Tauck, Tauck Bridges, Tompson Family, Classic Journeys, Linbald, and Globus......Most are revealing 2012 dates and offering good discounts if I go ahead and book. The rest are letting me know what's still available for this year, and offering me even bigger discounts on those trips. But from ABD....silence.
Maybe they have had so much response this year that they don't have any openings left and aren't worried about next year either?