So many rude guests!

[cheryterese]

We just finished up a mostly wonderful 2 week trip and I couldn't believe the number of rude guests we encountered this time around. It's the worst I've experienced in our 4 family trips. Adults pushing, shoving their kids ahead of people in line, yelling at other parties, pulling their families through tight spaces at top speeds, stampeding at trams, line cutting, etc., etc. Has it always been this bad and i've just never noticed?

 

[WhispyPixie]

Our last trip seemed much worse than it has in our previous trips!

 

[North of Mouse]

We just finished up a mostly wonderful 2 week trip and I couldn't believe the number of rude guests we encountered this time around. It's the worst I've experienced in our 4 family trips. Adults pushing, shoving their kids ahead of people in line, yelling at other parties, pulling their families through tight spaces at top speeds, stampeding at trams, line cutting, etc., etc. Has it always been this bad and i've just never noticed?

Yep, pretty much the standard for the last few years anyway - we didn't see this kind of behavior several years ago. We're here now for two weeks, and know exactly what you are talking about. I feel sorry for the CM's - they are 'pushed' to their limits sometimes by 'meism' in guests.

Some posters speak of rude CM's but in all our years of coming here have never encountered any personally. Think sometimes its the guests behavior that causes some CM's to have 'had it'!! Usually a smile and kindness will bring out the same in others, CM's or whoever!

 

[Disneylover99]

Overall, I still think there are many good guests and cm's, but there does seem to be many more ignorant, or self-absorbed guests that I just shake my head at.

 

[cheryterese]

All the cm's we encountered were awesome!

 

[mousehockey37]

Entitlement. Pure and simple. There are lots of people out there that go to WDW and just enjoy whatever happens. There are about the same amount of people out there that feel that since they paid "a lot of money" to go to WDW that they should be able to do what they want, when they want and how they want in the parks as well.

The latter sounds like who you are/were running into. It's sad that families (and individuals for that matter) feel that they are able to behave this way. There's nothing worse than seeing CM's/Characters/employees get blasted by entitle ridden parents because they didn't get the "royal treatment" or the same experience that another family/person did. Truth is, the "Magic Makers" are well in control of what they do. They can tell when someone is forcing them to try and do something magical instead of them creating a magical moment for someone.

I just let those people do what they need to do, but when I do what I need to do to counter their actions (ie something like line cutting) and they get removed from the queue or at least sent to the rear, it still doesn't sink in to them, but sends a message that people are watching.

 

[bucky1023]

I feel that more and more people have the "I am the center of the universe" syndrome and Disney is no exception; but that just makes those people that go out of their way to be kind and caring stand out

 

[DM Minnie]

We were there from Jan 28th to the 8th of Feb. I have always been pretty forgiving about others behaviour but this trip we had two encounters that still burn my butt.

The first my 4 year and myself were standing on our number waiting in the flying carpet queue. The cm opened the gate and we walk with everyone in order but the man behind us pushed his way through and hit my son's head off the gate. He didn't even stop he rushed to his carpet with his group and didn't even look back. My son was sobbing and the cms just looked in shock, and helped us out. We waited a few turns and went on the ride but that man didn't even realize or care that he had hurt a 4 year old because he was pushing his way through.

The second was our first and last time at fantasamic. My husband was walking in the stroller lane and people were pushing all around us. I was walking outside the stroller lane and watched as a woman jumped right in front of my husband and ran right into our stroller. My husband said excuse this is a stroller lane, and she replied in the most rude tone ever "I have a stroller" mmmmmm no stroller until her husband came rushing up from the back and jumped in. They pushed their way through all the people in front of us. I have never seen the worst in people until I saw the actions of all of those people at that show. We will never set foot near that show again. We actaully left half way through because I didn't want to see how bad it would get as people exited.

I love disney but I don't understand why people act like animals over a show or ride.

 

[cakebaker]

I have noticed a decline in guest behavior over the years. I refuse to let it affect our vacation any more than we have to. We will never again stake out a spot for Wishes or the parade. If we can't get a FP+, then if there's some kind of premium package like the dessert buffets we'll do that. We try and isolate where the problems happen and avoid them as much as possible. If I had to list my biggest complaint about WDW, it would be guest behavior. It's awful.

 

[mousehockey37]

I love disney but I don't understand why people act like animals over a show or ride.

Time is money. As I stated in my post above, others seem to think that since they pay what they did to go to Disney that the park is their playground and that they get first dibs on everything. This is something that isn't going to go away. I'd like to think that people in society know how to behave better than that, but it just proves to not be the case.

Your case of Fantasmic! is one of many horror stories. The better ones come when it's Meet and Greets and the character is going on a small "break" so they can switch or give the person a 15 min break. Heaven help the CM if a parent has to explain to their kid why Buzz Lightyear needs to "recharge his batteries" and will be right back...

I, myself, am one who goes with the flow on vacation. I'll get my fastpasses and do whatever, but if you cross me and try and cut or do something you shouldn't be and it's disrupting my "escape from reality", then I take action. I had a family in 2012 who had a scout in line for Mickey and Minnie at Town Hall, and as we were behind them, in comes 10 more members of the family. They lift the velvet ropes and start to get in line. Needless to say, I raised my voice, rather quickly and loudly. CM's came in from every direction. Unfortunately, they allowed the family to stay in line, why I don't know, they should've had to go to the back. Then to top it off, the mom of the family in line behind me said that she didn't see a problem with it (this as HER husband was running in and out of the queue... not doing anything with the kids, but SHOPPING!!!!)... so let's just say that we agreed to disagree on that stance.

 

[mousehockey37]

I have noticed a decline in guest behavior over the years. I refuse to let it affect our vacation any more than we have to. We will never again stake out a spot for Wishes or the parade. If we can't get a FP+, then if there's some kind of premium package like the dessert buffets we'll do that. We try and isolate where the problems happen and avoid them as much as possible. If I had to list my biggest complaint about WDW, it would be guest behavior. It's awful.

That's where Disney can't do anything. The offenders will always say that "we're not like that and we don't raise our kids that way"... Even if everyone has it on camera. They still deny it. We always try to find a spot near a CM and tape marks. That way if anything happens, a CM is right there and can tell people who try to shove their way in that "these people have been here for at least an hour, you can find another spot somewhere else". We had this happen for us and it was great. People tried to shove their kids in and the CM had none of it.. told them to move on... We made sure that she got recognized for making sure that our diligence at having a good spot for the MSEP and Wishes paid off.

 

[cakebaker]

That's where Disney can't do anything. The offenders will always say that "we're not like that and we don't raise our kids that way"... Even if everyone has it on camera. They still deny it. We always try to find a spot near a CM and tape marks. That way if anything happens, a CM is right there and can tell people who try to shove their way in that "these people have been here for at least an hour, you can find another spot somewhere else". We had this happen for us and it was great. People tried to shove their kids in and the CM had none of it.. told them to move on... We made sure that she got recognized for making sure that our diligence at having a good spot for the MSEP and Wishes paid off.

We had a CM at HS studios do that exact thing for us too as well as once at the MK waiting for the parade. I think they get as tired of that kind of behavior as we do. We made sure to stop at guest services and fill out cards for both of them. But yes, positioning yourself close to a CM is a smart thing to do.

 

[Southern Bell]

At Universal last September my husband and I were sitting at an outdoor show. It was very hot! We decided among a few others I saw, to stay seated, while we watched others push, shove or politely stand and wait behind others to get out! An announcement came over the intercom, would everyone please leave the bleachers. LOL! We weren't going to stay! Just waiting while it cleared! LOL! It was funny!

 

[SmallWorld71]

Funny, we were commenting just the opposite about our holiday trip. (Dec. 23rd - Jan. 1st) We couldn't believe how well behaved all the guests were. I thought for sure that the crowds would bring out the worst in people, but the complete opposite was true. I only witnessed 2 scenarios of people behaving badly. Actually, they were both at the same time. On Christmas Day, 2 different families tried to skip the line for Chip and Dale and cut everyone else. The CM's were wonderful handling it. In fact, the CM's that trip were some of the best I've ever encountered. Maybe there was special holiday pixie dust in the air?

 

[DisneyLindsey]

I have found that more and more people in society are rude jerks so it's no surprise that you would encounter them in Disney. Ugh So sad to read this as we just booked our vacation for April. We had a wonderful experience 3 years ago and no such situation sticks out in my mind so I wonder what we'll encounter in April.

 

[sandieb]

The sad fact is there are rude people throughout our society. However, for every rude stinker, there are many more people who are courteous and fun to share the Happiest Place on Earth!

 

[DM Minnie]

Other people's behaviour won't stop us from going each year. It is still our happy place. We did however have the best cm interaction this last trip, many magically moments that were just simple but great memories.

 

[Tiggers82]

My dd had dreamed for years of working for WDW, her dream finally came true 7 months ago. I have watched over these few months her absolute joy of finally realizing her dream, slowly fading from her eyes. I can't remember the last time she came home and talked about what a great day she had, instead it is how rude the guests were and how many names they had called her that day.

 

[ArwenMarie]

I've tried to slow down our walking pace to adjust for the crowds and that seems to help. Walk slower, give people a chance, try to avoid collisions. Still doesn't help all of the time though. Our last trip was very frustrating at the MK...it was like no one was watching where they were going, I've never seen anything like it.

We also avoid the parades and fireworks, unless we have a FP or are doing the dessert party. We'll watch Wishes from one of the hotels as well. It's just not worth fighting the crowds unfortunately

MK is just extremely crowded now, the walkways are very crowded, strollers, ECVs trying to get through as well. I think the answer is to lower the crowds, but that's not going to happen.

 

[mousehockey37]

My dd had dreamed for years of working for WDW, her dream finally came true 7 months ago. I have watched over these few months her absolute joy of finally realizing her dream, slowly fading from her eyes. I can't remember the last time she came home and talked about what a great day she had, instead it is how rude the guests were and how many names they had called her that day.

Does she have the ability to "create" magical moments for people or is she just a poor victim of circumstance? If she has the ability to do something good for at least 1 person (hopefully a child), tell her to concentrate on that.

People and their attitudes are only going to get worse as technology creates a divide between people. Yes, there are still plenty of good people out there, but when it comes down to it, we all wind up being those nice people and watching the bad ones.

So instead of focusing on the negative, like I said earlier, if she can do something "magical" for someone, do that. Preferably, if she gets put down by someone, have her immediately do something positive for the very next guest in line to further worsen the mood of the guest who had to put her down.