I also did and chatted live with an agent. My issue was that I was ordering something else along with the calendar so if you have another item in your cart (especially one also with a code..I was taking advantage of the free 11x14 poster, you might try taking that out and seeing if the code is there) So, I ended up doing two transactions and then it worked fine. Did anyone else have trouble with creating this? I found it pretty frustrating..semed like every background I wanted wouldn't work the layout and the layouts were difficult to adapt at all, and I could never get anymore than 3 pictures on a page. Yes, it was free and it is very nice, but if they were using that promo as a marketing tool, then it didn't work very well to sell me on buying future items from them.