Small world vacations

Discussion in 'Disney Cruise Line Forum' started by lovedvc, Nov 15, 2012.

  1. lovedvc

    lovedvc Mouseketeer

    Jan 23, 2006
    I just received this months mouse savers email and it mentions small world vacations. They are offering up to $1000 OBC for DCL 2013. I was just wondering if anyone has ever used their services and if you were pleased.
  2. PrincessShanShan

    PrincessShanShan Mouseketeer

    Mar 30, 2002
    Yes, but let me say this up front, my sister is one of the agents with them. She books everything Disney for me. I have a cruise booked for Dec. 2013 out of Galveston and it's one of the 7nights that was changed to a 4 night. My sister is actually rebooking it for me this morning since the new rates will be out for the people affected by the change. I got a $100 OBC for my cruise. What you book determines how much your OBC is. I know alot of the agents with Small World and they are all great!
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  4. Disney's Fan

    Disney's Fan Mouseketeer

    Jul 21, 2007
    I have used small world vacations, the same travel agent over those years, since 2006. She has been wonderful. I would definitely recommend them!
  5. nunzia

    nunzia You can't top pigs with pigs, but you CAN top Toys

    Oct 19, 2007
    I have used them and they are OK..not great, but OK. I won't use them again though. I discovered after more than one incident with my last cruise that I'd rather control the booking and deal directly with Disney.
  6. lucky1

    lucky1 Face Character

    Aug 21, 1999
    They work for me.. Agent is helpful and I have direct email or phone connection with her. Plus it is a 1800 phone number. Agreed with the previous poster, that you will only get $1000 OBC when you book certain cruises or catagories.
  7. reimero

    reimero DIS Veteran

    Apr 20, 2011
    I also use Small World. I'm pretty happy with them.
  8. kennedyparalegal

    kennedyparalegal kennedyparalegal

    Mar 28, 2010
    I have also used Small World and we are getting $200 OBC on the cruise we leave on this weekend, but that is because we have two rooms booked.

    I have found our agent helpful and have been very satisfied with the service. Most communication is done by e-mail but she does have a phone number and an 800 number where I have left messages and she returns my call. I have only tried to call a few times though, so may have just caught her away from the phone.

    I will say we just had a problem where my son had to back out at the last minute and Leslie worked with Disney to get us all shuffled around without having to cancel the reservation and incur cancellation fees.
  9. disneycruiser22

    disneycruiser22 Mouseketeer

    Jan 8, 2011
    We are using Small world Vacations for our upcoming WDW/Western Fantasy Cruise May 2013. So far, we have been very pleased. Jo is very helpful and prompt. We also got a good onboard credit, better than most disney travel agencies. She also figured out how to give us all kinds of additional discounts for our WDW vacation. We would def use them again :) Random question though, does anyone know is Small world does any "thank you" gift baskets for your stateroom upon arrival? thanks!
  10. Happy99

    Happy99 DIS Veteran

    May 31, 2007
    I have booked with Small World Vacations many times both for WDW and DCL and have been very pleased. as for one person that said they called and received voice mail. I have had both happen, reach our agent and left messages. There have been times that I have spoken with our agent and due to what needed to be done spent a half hour on the phone with them, she did ask if I wanted her to call back but I had a lot of questions and figured being on the phone was easiest. Based on that one call I can see how people can call and get voice mail as I am sure they have many people that they spend a lot of time on the phone with.

    I have never had a problem with our agent returning calls when I leave a message.

    As for the thank you gift. I would think their onboard credit is their thank you gift for booking with them. I personally do not need more "stuff" to just have laying around the house when I get home and prefer the onboard credit so it is something I can use and enjoy during my cruise

    I can say that some of the cruises we have rebooked onboard for a future date we also received an in room gift in addition to our onboard credit but not when it is a booking not done onboard. The gifts have ranged from flowers to toys for the kids. Those type of things are fine and the flowers brightened up the room without taking uncessary space in our luggage. The kids toys were well received and used

    As with any business you may or may not mesh with the person you deal with, and I feel, it is unfair to judge the whole company based one one experience with one person. The very first time I used Small World I had an agent that wasn't the best for us, I later found out she is no longer with them, and someone on the boards recommended that I contact the owner. I did and she put us with a different agent that was amazing and we still use her when not using our DVC points even though we really don't need a travel agent for Disney it doesn't cost any extra, I feel I am helping the economy, and she is the one on hold when discounts come out for WDW and we always get the onboard credit for the cruise that I wouldn't get if booking with DCL directly
  11. JacksGirlz

    JacksGirlz DIS Veteran

    Apr 25, 2007
    I have used Small World for all but my first DCL cruise and have found them to be very attentive and helpful. On our last cruise my Small World agent even had a small surprise gift delivered which I found to be very thoughtful. The onboard credit amount they give you depends on what type of cruise and cabin category you book, I believe. I am using them for our first Adventures by Disney trip next summer as well and taking advantage of their booking credit for ABD as well.
  12. SG101

    SG101 Mouseketeer

    Sep 20, 2012
    I just used Small World Vacations for my current DCL 2013 booking, and Tracy is the best. Half of my group booked through her, the other half booked thru another company/agent (got no OBC and awful service), and 1 person booked directly with Disney (since she booked concierge -- she's been on the phone numerous times with Disney since their website doesn't work properly). My entire group has been so happy with the communication, their OBC based on room, and the service.

    I will definitely use her again for our next DCL cruise.
  13. 3Adevas

    3Adevas Mouseketeer

    Oct 17, 2012
    I used Small World Vacations for last min. booking for Dec. 8, 2012 Western Fantasy cruise. Alice was very helpful and we got $100 OBC from them....the OBC amount is based on the total amount of the cruise fares you book (NOT including taxes & govt fees) so depending the cost of your cruise will determine the OBC amt. Im thinking you have to spend over $10,000 to get the full $1000 credit. They are definitely a reputable company and they KNOW everything DISNEY!!! Happy planning :)
  14. luv2sleep

    luv2sleep DIS Veteran

    Aug 15, 2011
    I use Small World. My agent, Tanya, is a miracle worker. :)
  15. RemysMom

    RemysMom Mouseketeer

    Sep 18, 2012
    Agree with all the positive comments. I don't book with anyone else. They do send you a magnet with a little whiteboard area for your cabin door. But for some reason ours always comes with postage due so we never go to the post office to get it. Regardless, have used them 5 times now and zero complaints.
  16. DisneyDream2B

    DisneyDream2B Mouseketeer

    Dec 16, 2010

    Agree! We have taken 5 (soon to be 7) cruises through Tanya, and she is great.
  17. wiigirl

    wiigirl DIS Veteran

    Oct 29, 2012
    I have used them complaints!
  18. cblack

    cblack Mousketeer

    Jun 26, 2010
    Positive experience here, too. We have booked 2 cruises with Leigh at SWV and have been very pleased!:thumbsup2
  19. acwsmom

    acwsmom Mouseketeer

    Mar 31, 2008
    We've worked with Angela from Small World for the past few WDW visits and all of our experiences have been wonderful! We love her! This is our first DCL cruise and she has been able to answer the hundreds of questions I've thrown her way so far. She's used to me knowing almost as much as her regarding WDW, but I'm a newbie when it comes to cruising so she's been very helpful. Plus, since DH and both I work full-time, she's been a life-saver pulling together all the arrangements for us. :goodvibes
  20. mom2aredhead

    mom2aredhead DIS Veteran

    Oct 30, 2006
    We used them too, for our cruise last year. No complaints.
  21. taaren

    taaren "There is more treasure in books than in all the p

    Jan 17, 2010
    We've used Small World for our cruises, great experiences with them.

    This last cruise, we had a small snafu since we booked a military rate when only a military dependent would be sailing (before they changed the rule), and when we found out about it even though we were long past the PIF date, my agent offered to make it right by absorbing the cost if we decided to cancel the cruise altogether. It turned out we just had the military service person join us, and had a great time, but I really appreciated the way she stepped up and was able to offer several solutions to our problem!

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