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have fun!
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Almos t time to go!!!
Booked AKV for one night last April 24 checking out 25th... room was not ready when I got there.. which was understandable.. it was 7Am.. they gave me a number to call... called around noon just hoping that it might be ready...
CM: it is not ready but almost ready call back in 30 minutes...
Timmy: "30 minutes" later... hi checking for room...
CM: it is not ready plus check in time is at 4PM
Timmy: Lisa the CM who answered my 1st call adviced me to call back in 30 minutes.
CM (Joyce): Welll she is wrong check in is at 4PM, it is only 1PM rooms are not ready at this times. DVC is no different with Hotel check in.
Timmy: Ma'am the only reason why I am calling was because I was adviced to do so. And there were multiple times that I was able to check in before 4PM
CM (Joyce): You got lucky!
Timmy: SIGH I will try to call again later thank you.
Went to the parks.. walk around.. called again around 6PM Rooms ready... Thye situate me at Timbuktu!!! "gasping for breath" !!! Before going up.. gave the bell service that piece of stub for the luggage to be brought up. CM asked will you be in the room to receive the luggaes... :yes:!!! Got in the room... Phone rang... pick up...
Timmy: Hello..
CM: WHat does your luggage looks like and how many pieces
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Timmy: 4 pcs...etc..etc..
CM: Ok we'll be right up...
10 minutes passed... ring..ring..ring..
CM: how many luggage do you have and did you hand the stub to us?
Timmy: "Smoke coming out of her ears and nose" Yes I did hand it to Brandon.
CM: This is Brandon, are you sure you hand it ?
Timmy: counted 1 - 10... can you hold on for one sec... Ok Brandon... I am going to hang up the phone nicely. Dont move and I will be right down. gently hang up the phone even though I was tempted to throwm the FFFlowering phone
Dashed to the elevator.... Got to the bell desk... and the luggages are now on that trolley thing... My eyes got
Timmy: Ok what is going on ???
CM: well the one who rec'd your luggage this morning did not write you on the board.
Timmy: And how does that affect me???
CM: we dont know which luggage and how many pieces.
Timmy: and where is brandon.
CM: he had to deliver some luggage.
Timmy: I just talked to him about 3 minutes ago... I timed myself with my cel.. it took me 3 minutes after running from Timbuktu and ask him nicely not to move.
CM: "giggles"
Timmy: which part was funny ???
CM: Oh he had to deliver the luggage.
Timmy: Ok will he be back.
CM: he is done after the delivery.. what seems to be the problem.
Timmy: I just want to make sure I am not remembering things and I know who I was talking to! I might have given the stub to someone else and have been using Brandons name by mistake.
CM: oh he did get the stub.
Timmy: Just like that... he did get the stub. Will you please eeliver the luggage I just need to stop at the front desk.
Front desk... Concierge:
CM (Razul): hello how can I help you.
Timmy: Is there anybody I can talk to about the mix up I had to go through.
CM: Like a complain?
Timmy: yes a complain.
CM: We dont have anybody and you do it online you write to Disney People. Grabs card and place it on the counter infront of me. And turns his back like he is fixing the fax machine....
Timmy: waited for him to turn around again...
CM still has his back turn... finally he got tired of ignoring me looking at his back.
CM: there;s nothing we can do for you right now, you just have to write the letter.
Timmy: Stared at Razul... and sigh and walk to the check in check out line.
CM: Next...
Timmy: "Giggling... extra happy" OMG She is wonderful (CM next to the CM who said next to me)... She was the best thing for me today... she checked me in.. explain what I need to expect... gave me numbers to call.. wished me a great day... enthusiastic enough to welcome me since it is my 1st time to try AKV... after that "still telling this like I was so excited like I wont the lottery" everything went down hill...
CM: Oh .. I am sorry to hear that... what happend...
Timmy: went on with her gospel in a giddy way.... started the conversation as... OMG.. Let me tell you my experince... evnetually all the peeps who were inline.. started laughing and snickering... even the guest who was being helped by the nice CM ( sad that I was not able to get her name) said .. I should be thankful I got you to check me in. One guest at the back said... is she really happy or is she being sarcastic.
Timmy: "still bouncy" But I promised you... you will never be bothered by the guest from hell... And that will make the real AKV lovers have more space to check in for...
CM: We dont want you to do that. That does not mean good bussiness for us.
Timmy: Oh dont you worry about me! I am only one! I know you would be relieve as soon as I stop telling you my stories... But I really appreciate you listening to my stories!!! You are just so awesome!!! You have a good day now Ok!!!
And I walked away...
As I was getting in on the elevator... another couple made it... and told me... I heard how hillarious you told your story.. from afar you sound like you really just having a great time here not until i listened what you were saying that me and my husband realize you were venting the mishaps... we had some rude problems ourselves when we checked in.
after being furious I went down to the shop and started buying stuff I need to take home... and that took me 3 hours... me and poohbear67 were working the floors...
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there were 3 guest that I was able to help... 1st where to find a box/p.o... he is from UK ... CM told him he does not know and he just need to look it up in the phone directory!!! OK this is a guest from UK!!! Second guest... needed direction to get to Publix... 3rd guest... needed a little fyi on how to work the buses and the ferry boat to save the most time and wait... then met the last family... we chatted about how much we love wdw etc.. and then off I went to go to my room while Poohbear67 stayed to lounge around...
Phone rang.... CM who I told my story called and gave her apology about the problems I encountered and will make a note to her mabager about the whole scenario.. we hope you come back etc..etc..etc.. I just listened... I said thank you at the end and have a good night.
I went down again for another bag of salt water tuffy that I needed in my list... the 3rd guest I met was still at the lobby... came over and explained to me... that he went to the CM and told her how much he and his wife got more FYI's from me than to the CM they asked. That they believed that my complains were ligit etc. and that they just need to improve their emergency infos. I was thankful to them...
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and all my anxiety had washed away... that I am not really a raging lunatic
Sha... did you wish now that you did not asked???
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Sorry...
well peeps that is my trip report from my AKV trip!!!