How this works is you are sent a packet with little thank-you cards in it. You watch how things are run and if someone is doing a great job you give them a card and they turn the card in for a drawing. You order food and let your kids play some games. You pay for everything on your first trip, but you can use coupons and report cards so it doesn't break the bank. You take notes and keep you reciept and when you get home you fill out the questions on the website. A few weeks later you get a card in the mail that you turn in and you get a large pizza, 4 drinks and tokens for free. You don't have to use your free card at the same resturant you did your shop in. It is one of the easier mystery shops I have ever done.