Gianna'sPapa
DIS Veteran
- Joined
- Aug 16, 2008
- Messages
- 3,976
Back in October, just before my knee replacement surgery, I was shooting at the Rockford Speedway. I decided (bad decision) to shoot a low angle Victory Lane shot. As I went to stand, the knee gave out and I fell snapping the base off my hot shoe attached Sigma EF-530 DG Super flash. The base on the flash is plastic, which broke, however the camera was not damaged. I have heard a lot of con against plastic attachment points with flashes. In this case, it was a blessing because when I fell, it hit hard. Thanks to Pentax' build of the K-5, the camera was not damaged at all. The week previous while shooting Team Demolition Derby, the flash had taken a direct mud clod hit. The rear LCD somehow was damaged, in that only one side was visible. On December 30th, I sent the flash to the Sigma Repair Center in Ronkonkoma, NY (my local Sigma Repair Center does not fix flashes, but sends them to NY so I shortcutted the process and sent it directly). It arrived this morning at 9:43 a.m. At 1:50 p.m., I received an email with the repair estimate of $40 and $10 shipping costs. I completed the online order form and it is being repaired as we speak.
Over the years, I have heard the horror stories of camera repair to the point many are reluctant to send their equipment in for repair. I can only say that the service I receive from Sigma is exemplary. As those that know me know, my equipment does go in harms way. I take it where others just shudder and would never take their equipment. From time to time, my equipment is going to get damaged and to receive service as great as provided by Sigma is a godsend. My equipment is never down very long.
I just wanted to share a good repair story and give kudos to Sigma.
Over the years, I have heard the horror stories of camera repair to the point many are reluctant to send their equipment in for repair. I can only say that the service I receive from Sigma is exemplary. As those that know me know, my equipment does go in harms way. I take it where others just shudder and would never take their equipment. From time to time, my equipment is going to get damaged and to receive service as great as provided by Sigma is a godsend. My equipment is never down very long.
I just wanted to share a good repair story and give kudos to Sigma.