Shutters - never again

[Mitura]

What I keep hoping to see is that the digital library is somehow tied into your stateroom TV, so you could preview them and order them that way.

 

[jstewartgt]

Why are you entitled to compensation because of a mess up? Did you miss a flight? Did you miss a car service you had to pay for? Did you miss anything that cost you anything? If not, compensation isn't really warranted at all, much less 50% off. A small discount for customer service reasons, yes, but nothing huge.

A bit rude, but I'll engage.

Seems we value our time differently. At the end of the day it comes down to me not using the service again because I do not feel valued as a customer. For Disney it will come down to the lost revenue from me and possibly others who have had the same experience. Likely won't change anything, but I'm clearly not the only one who feels undervalued from Shutters

 

[DynamicDisneyDuo]

A bit rude, but I'll engage.

How was I rude? I simply asked questions and gave my opinions. I'm sorry if you felt that way but I was not in any way rude.

Seems we value our time differently.

I value my time, I just don't expect to be compensated when there are minor hiccups in service.

Realistically, the value of your time means nothing to Shutters. You were apparently not out any money and received what you ordered, albeit later than the promised time. This is, in the business world, not really worthy of more than a small discount.

 

[jstewartgt]

How was I rude? I simply asked questions and gave my opinions. I'm sorry if you felt that way but I was not in any way rude.



I value my time, I just don't expect to be compensated when there are minor hiccups in service.

Realistically, the value of your time means nothing to Shutters. You were apparently not out any money and received what you ordered, albeit later than the promised time. This is, in the business world, not really worthy of more than a small discount.

Thank you for expressing your opinion. I believe you are reiterating my point. My time means nothing to Shutters, so I will no longer use their service. I do not feel that a two hour impact is minor. Had they intially offered me any compensation whatsoever I might have felt differently. I guess I don't see how this is any different than say a dinner. If I showed up to dinner with my family and was told I needed to wait an hour because they forgot to prepare my table, then I would also expect some sort of compensation rather it be monetary, sincere apology, etc.

 

[su_A_ve]

Going to a PhotoPass system will probably happen, but only when the contract with Shutters expires, and who knows when that would be. The technology is there but it's a matter of time.

The current method is based on how it has traditionally been done. Take the pictures, print them, show the customer and hope they purchase a package. That's how most photo studios still work, how other cruise lines work, and how not too long ago dining experiences at WDW worked.

 

[CarolynU]

Our formal photos were absolutely dreadful. I couldn't see one decent one at all. So disappointing because we were so dressed up and on our way to Palo. We chose two different backgrounds, and two different photographers took them, but they were so amateurish!

 

[jliehr]

We ordered our 10 digital photos on a USB stick the morning of disembarkation, they said 15-20 minutes, we waited 40 and still nothing, finally the supervisor went to the lab herself to get the USB stick. I had heard her mention to another lady that they could check the drive, so I had her plug it into the laptop at the desk, good thing because they were someone else's photos. Another 20 minutes and we finally had the right drive, I asked if we could take the physical prints since we had wasted so much time (we were headed to Magic Kingdom, so it actually was costing us park time), she allowed me to grab one of them.

Tip for those in the future, if you skip the photo as you get onboard you need to get a photo taken where they use your room key, this is the trigger for facial recognition for all of your other photos. We kept wondering why we had no photos, once we took a photo where they scanned our room card it found some other photos for us.

 

[Little Doe]

I know people have problems, but I would like to compliment them on something. My 6 year old grand daughter was killed by a young boy within a month of our last Disney Cruise in December. We had a picture of her in the Elsa costume that she wore on the ship. We bought one of those pictures but wanted more. I contacted the mother company for Shutters and they gave me the copywriter for the picture. They did not charge me, just said I could have it. That was so kind of them.

 

[amanda12404]

I know people have problems, but I would like to compliment them on something. My 6 year old grand daughter was killed by a young boy within a month of our last Disney Cruise in December. We had a picture of her in the Elsa costume that she wore on the ship. We bought one of those pictures but wanted more. I contacted the mother company for Shutters and they gave me the copywriter for the picture. They did not charge me, just said I could have it. That was so kind of them.

I wanted to say how sorry I am you lost your granddaughter. I am glad you have that photo.

 

[jstewartgt]

I know people have problems, but I would like to compliment them on something. My 6 year old grand daughter was killed by a young boy within a month of our last Disney Cruise in December. We had a picture of her in the Elsa costume that she wore on the ship. We bought one of those pictures but wanted more. I contacted the mother company for Shutters and they gave me the copywriter for the picture. They did not charge me, just said I could have it. That was so kind of them.

Thank you for sharing. That is a wonderful thing the company did. I'm so sorry you lost your grand daughter and hope the picture brings you great memories of her.

 

[Little Doe]

Thank you so much. This has been the hardest time in our life. But we know she is with the Lord. Thank you again.

 

[SleepyDeb]

I know people have problems, but I would like to compliment them on something. My 6 year old grand daughter was killed by a young boy within a month of our last Disney Cruise in December. We had a picture of her in the Elsa costume that she wore on the ship. We bought one of those pictures but wanted more. I contacted the mother company for Shutters and they gave me the copywriter for the picture. They did not charge me, just said I could have it. That was so kind of them.

I am so sorry to read about your granddaughter. My condolences. I was going to post my experience with Shutters, which also was a pain in the neck, but all of a sudden, it just seems like such a teeny tiny issue. I have a granddaughter too, and I can only imagine what you are dealing with. Glad Shutters was able to help just a bit.