I agree with SkipperBubba.
While I don't like losing total control of my reservations, I still think it was worth the $300+ we're saving by using AAA (and also getting the dining plan).
If you are interested in using AAA, just remember that you don't have to use your local AAA - but can use any state's. I'm using one in SC because our local Indianapolis area ones didn't have a clue. And I tried 3 of them here. I was working with a AAA agent in Southern California, but kept having trouble getting a hold of her. Not to say she wasn't helpful.
Then here on the DIS, I read about others having great experience with Michelle Shears of AAA Vacations in SC, so I switched over to her. What a wonderful gal she is! She gets right back with me, she's familiar with the resorts, and knows her stuff! She has also been a sweetheart when dealing with my constant resort-changing. She also faxed me a confirmation every time I made a change or special request, and sent receipts of my payments.
So I guess it is best to get referrals when so many of us know more than some regular travel agents. If several DISers have had good experience with an agent, I have more confidence in how my experience is going to be.
Best of luck in planning!
