Should I not be in the system by now?

[karebear06]

We closed on our resale contract on May 30th. I just called Member Services this morning and we are still not in their system. Is this normal? Jaki from ********** said it should only take 7-10 days. Is their anyone else I can call to check the status?

 

[mikesmom]

Usually 7 to 10 days means 7 to 10 "working" days - which means weekdays. By that standard you are on Day 8. So you are probably right on track. I know it's really tough to be patient when you are so close, but hang in there.

Let me be the first to say "Welcome Home".

 

[5forDiz]

it seems many new owners experiences are typically around 7 day mark.
This was our experience on our resale contract.

If you closed on May 30 and counting just traditional business days (M-Fri) today would be day 8 (9 if you count May 30). It can't hurt to give a call later on today and inquire again. IMHO I would be surprised if your next call doesn't find you in the system. Perhaps it is just an extremely busy time at DVC & that has delayed things a bit. I understand how you are feeling because even though you've closed it's that "your in the system" that makes all of us who've purchased a resale contract truly feel it is actually a done deal.

I wish I could be more helpful with a suggestion but I don't know who else over at DVC to contact about this aside from MS. I will take a look in the planner & if I come across something helpful I'll post back.

Congratulations & hope you'll know soon !
Laura

 

[karebear06]

Okay thanks! That was not specified in the beginning, but that makes sense. So hopefully by Friday they will say Welcome Home!!!!!

 

[Disney_Villain]

According to an earlier thread in the last day, a MS person who looks after this is apparently ill and away from work - but MS is advising patience as this delay is not going to last long.

With resales through TTS, it took us 9 days (including non-business days) to be in the system.