You have to go to the desk, LIC. Normally the desk IN the garage can handle it, but sometimes there is no one on duty out there, so then you have to trek back inside.
Most of the issues with Dollar are easily solved by joining their frequent-renter program. If you are a member you do NOT normally get the hard-sell treatment. The one exception is if they have run out of the size vehicle you reserved: if that happens they will still try to get you to buy an upgrade, but if you keep firmly saying, "No, thank you.", you'll still get the larger vehicle at the price you were quoted.
You don't have to go back to the counter to note pre-existing damage. Just photograph it and ask for a damage-marking sheet at the garage exit booth; the attendant there can take care of it for you. (MCO is very busy, though, so be sure that you already know where the damage is BEFORE you get to the booth, or you will make a lot of people very angry by holding up the exit line.
Also, get a gas receipt when you top up, and do it as close to the airport as possible without going out of the North Exit at MCO (the WaWa up there is standard-priced, but most of the other stations price-gouge, so the WaWa gets a line sometimes AND it is 3.6 miles north of the airport.)
From WDW, probably the easiest stop within the 10 mile ring is a CircleK on South Boggy Creek, where you exit 417 to go to the airport. When you exit 417 at the airport sign, turn South on Boggy Creek (away from the airport) and go past Lock Haven Baptist Church and the cow pastures for about 1.5 miles off the highway.. The Circle K is kind of out there by itself at the next crossroad. It is just over 7 miles from MCO, so if you top up there, you can drive straight back North up Boggy Creek and into the airport.. The only time there in normally traffic on that part of Boggy Creeek is at church service time.
