Should I complain?

[DisneyHoneymooner84]

We just returned from a wonderful vacation from Disney World and stayed at the Grand Floridian. Every things was great except for we had a very bad expereience one morning.

We were getting ready to head to the park but my husband wanted to call his mom and let her know how cool everything was. We were sitting there on the bed and all of a sudden the neighbors were yelling and screaming at each other about not being able to find something. It got so bad that I went out in the hall to try to find someone that worked there. I found a bell man and asked him if he heard the noise coming from the room? he said yes ma'am and so I went back in the room. Then we heard the man that was yelling and screaming say that he was going to kill someone and then our walls started to shake and everyone was cryig and screaming next door. I went out in the hall again and told the bell man that some one was getting beat in there and that he needed to do something about it. He said yes ma'ma.

My problem is that I feel as though, since it was our honeymoon and that we paid a lot of money to be on that vacation, that we should have gotten an appology from the hotel staff. I have not yet complained but I feel like maybe I should. I guess since some of you have vacationed there before I was wondering what you think that we should do.

Thank you... and please note that our vacation was wonderful other wise and the staff was great.

 

[kadaten]

No, you shouldn't. Disney did nothing wrong, and they can't be held responsible for the behavior of every person on their property. The only one who owes you an apology is the "lovely" couple who was staying next door.

While Disney can do many things, they have yet to devise a way to control the behavior of their guests. Until they do, we'll just have to put up with the rude people that join us on vacation
Personally, I wish Disney could come up with magic of some sort to erase all the rude behavior....but alas....we're only human.

I'm glad that other than that you had a wonderful honeymoon! Oh, and CONGRATULATIONS!!!

 

[peachgirl]

No, I don't see a need for the hotel staff to apologize because you overheard an argument.

 

[stemikger]

Unfortunately,

This is really not the control or the fault of the Disney Staff. I think what could or should have been done is that if it was that bad, the security staff could have knocked on the door to see if anyone was in danger.

But as far as the hotel staff goes, they did nothing wrong.

 

[missydisney]

This is the email for guest comments. We recently had a very bad stay. They responded by email fora time to call. Stating we should hear from them in a few weeks. I hope this helps. I have a friend there now who is changing resorts as a direct result of housekeeping.

wdw.guest.communications@disneyworld.com

 

[Bojangles]

Originally posted by DisneyHoneymooner84


My problem is that I feel as though, since it was our honeymoon and that we paid a lot of money to be on that vacation, that we should have gotten an appology from the hotel staff.

Why? How was it the hotel's fault?

 

[swilphil]

I am guessing that the bellman contacted security, and they dealt with it in the way that they are trained to do so. Domestic violence is a very touchy situation. Since you didn't hear a second incidence, I'm guessing the situation was dealt with. My prayers go out to the woman and children who were the victims.

 

[vickyBaby]

You want the resort to apologize for someone getting in an argument in their room because you paid "alot of money?"


There are many things in life that are unpleasant, and you'll have to learn to ignore them. Let this be your first experience in that realm.

 

[StitchGirl]

I'm sorry, but I can't see anything that the hotel should apologize to you for. Some guests had an argument. It wasn't like it was some cast members had a disturbing argument (even there, it would be unprofessional, but I'm not even sure there is anything they could do for you in that situation).

I don't think you should complain-- if you expected the CM you talked to to do something, he probably wasn't allowed to-- this sounds like a situation that ONLY security would be allowed to handle.

 

[JayBee]

Originally posted by DisneyHoneymooner84


My problem is that I feel as though, since it was our honeymoon and that we paid a lot of money to be on that vacation, that we should have gotten an appology from the hotel staff.

No offense, but why is the fact that it was "your honeymoon" make your vacation more important than the folks all aound you that were just on a regular vacation?

I really feel for the WDW staff, if they are constantly bombarded with such trivial complaints.

 

[WeLoveThePoly]

Just another vote for "no". I don't think Disney should have to apologize for a guest's behavior ..... no matter how obnoxious it is.

Debbie

 

[Abracadabra]

I'm new to the DIS, but I would say "no" also -- just from years of experience with this, not only at WDW, but all over. The best time to deal with a negative situation is right at that moment. If someone is disturbing you, contact the hotel manager immediately. If you believe there is physical violence occurring, I'd recommend calling the police immediately. Just don't try to deal with the situation yourself.

Writing or emailing the hotel after the event & after you've checked out doesn't do much good. The hotel is unable to adequately respond or correct the situation. And there really is nothing the hotel did wrong (unless they knew this was going on and just condoned it), so there's nothing they need to apologize for. It wasn't the hotel staff fighting; it was some rude guests. If you are due an apology, it's from the fighting guests.

 

[DisneyHoneymooner84]

Ok Thank you. I felt the same way and that is why I hadn't done anything thus far but I wanted to know. I guess the thing that disturbed me the most was that the bellman did nothing and just waited out the fight while standing out side of there room. He could have called security for help but he did nothing.

With my experience as a server at a restaurant if I was waiting on a table and they were being outrageous and bothering other guests and I noticed I woudl go up to the table and appologize to them for having to hear that. I have done that before no matter who they are and I guess I felt that the bellman should have knocked on our door and done the same. Maybe that is just me asking for too much. I don't know.

 

[pumpkinboy]

A possible domestic abuse incident should have been worth a visit from hotel staff. This other couple's fight is not the hotel's fault by any means, but it seems that they should have knocked on these other folks' door and made sure that everyone was all right.

Sorry that such an incident marred an otherwise wonderful honeymoon. Congratulations on your wedding, and may you have many many happy years together, and never end up like the couple in the other room; let their unhappiness be a cautionary tale for all of us. Tolerating and forgiving your spouse's annoying habits (while perhaps gently correcting them) and never going to bed angry are good advice for a long and happy marriage. This is your partner for life, so get used to and learn to love those things that are particular to your spouse.

Of course, I've been married to my best friend for 15 years this month (and we met just over a year prior to getting married), and I hope that you can enjoy similar marital bliss.

 

[KathyTX]

If you were worried about the immediate safety of the other guests, I would have phoned the front desk to report the problem so they could contact security *immediately*.

I wouldn't just report something like that to a bellman or to housekeeping...

 

[gymnasticsmom68]

My problem is that I feel as though, since it was our honeymoon and that we paid a lot of money to be on that vacation, that we should have gotten an appology from the hotel staff.

I imagine if they apologized to you then they would have to apologize to everybody within hearing distance of the fighting couple. Everybody paid as much as you. What exactly do you think Disney would do for you if you wrote a complaint letter about it?

 

[DisneyHoneymooner84]

I personally don't want Disney to do anything for me. I felt that if I would have called for security that it would have been to late and what was done was done. The bellman was picking up the luggage for this family and he was right outside of their room that is why I informed him. I wish that there would have been someone that was trained closer by or that the bell man would have been trained enough to have called security himself or asked us to. It didn't seam like the bellman wanted to do anything or contact anyone he just stood out side of the door and knocked and knocked.

I am going to let this drop. Thank you for all of your replies.