Should I bother telling Disney why I am cancelling?

[ExBellhop]

I would definitely use the Executive Email Carpet Bomb method for all FP+ related criticisms. Email Tom Staggs, Meg Crofton, and any other Executive whose name full name is known (and thus can be used to construct a Disney email address), and include those along with the typical Guest Communications email address...

But that's just me

 

[maxiesmom]

I will be the voice of disagreement and say don't bother. I only give Disney feedback when it's something immediate that needs to be fixed (like a dirty room or something). I believe that all customer feedback goes right in the trash so I refuse to give them any for free. They are also very argumentative in my opinion and never offer anything to compensate. Let them do their own market research. JMO.

I don't agree. I've twice e-mail Disney with feedback (one time good, one time bad) and was called back both times.

Feedback such as a dirty room needs to be given while at WDW, if the hope is to get the problem fixed. If someone is looking for compensation, then I guess e-mailing and complaining once they are home is one way to go about it...

 

[si-am]

I don't agree. I've twice e-mail Disney with feedback (one time good, one time bad) and was called back both times.

Feedback such as a dirty room needs to be given while at WDW, if the hope is to get the problem fixed. If someone is looking for compensation, then I guess e-mailing and complaining once they are home is one way to go about it...

They do call back, but it seems like they are kind of doing it to make you "feel" like they really care. Do customer complaints ever reach anyone high up in the company who can actually make changes?

I think the only thing that will ever really get their attention is a big loss of $$.

 

[kittengal13]

I would tell them in a calm manner, as someone who works in retail, I take customers feedbacks/complaints more seriously than those who scream and shout about it, so i would send them a calm but firm email or letter

 

[Laketravis]

I would definitely use the Executive Email Carpet Bomb method for all FP+ related criticisms. Email Tom Staggs, Meg Crofton, and any other Executive whose name full name is known (and thus can be used to construct a Disney email address), and include those along with the typical Guest Communications email address...

But that's just me

LOL! I actually did that once with Time Warner. Figured out what the COO's email address was and emailed him. Turns out he (Bob Markus) received it on his iPhone and replied back.

We exchanged a few emails, he turned out to be a pretty nice guy, but Time Warner still sucks.

 

[glvsav37]

Another agree here. And mainly bc you are exactly who they can't afford to lose.

They had your cash in their hand and now you are taking it back

You have experienced FP+ first hand and did not like the experience.

You are independent spending your money, just somewhere else.

All of this holds much, much more water then the run if the mill "your ruining everything even though I have not done it yet" complaints.

 

[ajfd]

I'm gonna sound like a complete blockhead here, but when I asked my original question the thought of emailing Disney after the fact never crossed my mind. I was just thinking more along the lines of "does the reservation CM have a reasonable channel to pass complaints up the chain?"

Based on the responses here, I'll put together an email detailing my experiences and what went into the decision to change.

thanks!

 

[mattsdragon]

This is why I expect Disney to institute tiering for on-site vice off site guests.

I just see them using FP+ as a way to incentivize staying on site, and even giving more benefits for staying in higher price resorts, with still limiting the number of FP's to 3.

 

[M5ward]

Maybe wishful thinking on my part, but I think what we're seeing is the evolution of FP+ and the whole Magic Band culture. My prediction is that the number of FP+s will be higher (not by much but more than 3) and you will be able to spread them out over two parks during the course of the day (maybe 3 here and 1 there or 2 and 2). I don't think it's ever going to be 6 back to back rides on TSM but I'm not thrilled about that anyway.
As far as the poster who commented on the ADR cancellation policy...I'm glad that was put in place. It definitely will make people think before they reserve or just don't show up.
We are getting ready for our second trip with the bands and FP+. Our biggest issue with the bands occurred before the trip with my AP being linked to my infant grandson. It took months to resolve it, but Disney Tech Support finally got it into my name. Our only park issues were with my husband's band not turning Mickey green at entrance a couple of times and at FP+ Mickey head once. Not a big deal because the CMs fixed us up or passed us through. We also had our AP tickets with us. We'll see how this coming trip goes.
As a (sort of) disclaimer...when we travel alone we don't use FP very often. When we have our kids and their families with us we are more likely to use them. For our upcoming trip of 9 days, I scheduled 6 total FP+s (3 in MK and 3 in AK). I like that I don't have to be there early to ride my rides...can sleep in a little or have a nice breakfast before we go.

 

[Roxy13]

We are in our 70's and have a trip planned for May. We do not have smart phones, apps, etc. We have plain cell phones. We have gone every year for 30 years, but if we could cancel our trip we would. We have nonrefundable air and we rented DVC points which are not refundable. We have never been tech savvy so this trip will be a challenge for us. There are certain rides that we love, but are not likely to get them with only being for 1 park and the stupid tier thing going on. Disney won't miss us when we stop coming, but we are really sad about it.

 

[bbutler100]

The benefit/problems of FP+ probably skew based on age of kids and park visited. There are many things to do in the parks without FP for those of a certain age.

 

[disneynutz]

They do call back, but it seems like they are kind of doing it to make you "feel" like they really care. Do customer complaints ever reach anyone high up in the company who can actually make changes?

I think the only thing that will ever really get their attention is a big loss of $$.

I don't think that Iger is paid salary, bonus and stock options based on guest satisfaction and retention, he gets paid based on corporate profit. If he loses some customers because of policy changes, all he has to do is run some extra commercials and offer "free" food to meet their numbers.

Bill

 

[Planogirl]

We are in our 70's and have a trip planned for May. We do not have smart phones, apps, etc. We have plain cell phones. We have gone every year for 30 years, but if we could cancel our trip we would. We have nonrefundable air and we rented DVC points which are not refundable. We have never been tech savvy so this trip will be a challenge for us. There are certain rides that we love, but are not likely to get them with only being for 1 park and the stupid tier thing going on. Disney won't miss us when we stop coming, but we are really sad about it.

I hope that it isn't so bad for you. I thought about how I'd feel if I were going soon and decided that I would just try to concentrate on simpler things and maybe favorite restaurants. I know that I would likely get too stressed out to have much fun planning ahead of time, at least for now.

 

[maxiesmom]

We are in our 70's and have a trip planned for May. We do not have smart phones, apps, etc. We have plain cell phones. We have gone every year for 30 years, but if we could cancel our trip we would. We have nonrefundable air and we rented DVC points which are not refundable. We have never been tech savvy so this trip will be a challenge for us. There are certain rides that we love, but are not likely to get them with only being for 1 park and the stupid tier thing going on. Disney won't miss us when we stop coming, but we are really sad about it.

You really don't need to be tech savvy. I'm far from it. The only thing you may want to do is book a few FP+ ahead of time on your computer. And that part is pretty easy. When I was at WDW last month I never had to use my cell phone apps for anything.

You don't need to go crazy with phone apps to have a great trip. Or have an I-Pad along. I hope you go and find that out, and have a great trip.

 

[katallo]

We are in our 70's and have a trip planned for May. We do not have smart phones, apps, etc. We have plain cell phones. We have gone every year for 30 years, but if we could cancel our trip we would. We have nonrefundable air and we rented DVC points which are not refundable. We have never been tech savvy so this trip will be a challenge for us. There are certain rides that we love, but are not likely to get them with only being for 1 park and the stupid tier thing going on. Disney won't miss us when we stop coming, but we are really sad about it.

I agree. We have been going for 40 years. Had planned to stay onsite this year, but found offsite much more affordable. I do have a smart phone and feel "tech savvy" but realize our chances of seeing our favorite attractions will be more difficult with the new FP system. We still enjoy all of the rides and rollercoasters when we go to amusements parks (crazy, I know). We have changed things around a bit and are now going to Epcot and MK, but will try Universal and Seaworld. again. We'll see how it goes. Maybe it will surprise us.

 

[winterman]

We have never stayed off-property because I like the "bubble", but FP+ has all but popped it. With it gone, spending $4k on-site vs $2k off-site is a much harder pill to swallow. Thus, we decided to move off-site to Vistiana Villages for this trip.

OK, I'm confused. You were willing to spend twice as much to stay on site when the FP system gave equal opportunity to those who stayed offsite. Now that onsite guests get a 60 day advantage to schedule FP+, you are going to stay off site. I don't get it.

 

[crostorfer]

OK, I'm confused. You were willing to spend twice as much to stay on site when the FP system gave equal opportunity to those who stayed offsite. Now that onsite guests get a 60 day advantage to schedule FP+, you are going to stay off site. I don't get it.

I don't find it confusing at all. She was willing to pay twice the amount for an unrestricted FP, with no limits, no tiering, and the ability to FP the same attraction more than once a day. The value has diminished greatly.

I think a lot of people aren't getting this, those of us who have children who are in love with specific rides HATE this system, because we can't FP the same ride more than once, and are limited to 3 total, in one park. I don't give a rats patootie about any other ride in EPCOT than Test Track, because my child doesn't give a rats patootie about any other ride in in EPCOT than Test Track. I want 3 Test Track FP+ spots, I don't want a FP for Living with the Land or Turtle Talk w/Crush, and wouldn't need one for those rides anyway. We don't really care that much for TSMM, I want 2 FP+ reservations for the ToT, and one for the RNRR.

If the only advantage to staying on site is that you can book reservations in advance, but everyone on or offsite can book via kiosk when you enter the park, there is no reason to spend 2x the amount to stay on site when everyone really IS equal in terms of FP+.

 

[Schmeck]

I don't find it confusing at all. She was willing to pay twice the amount for an unrestricted FP, with no limits, no tiering, and the ability to FP the same attraction more than once a day. The value has diminished greatly.

I think a lot of people aren't getting this, those of us who have children who are in love with specific rides HATE this system, because we can't FP the same ride more than once, and are limited to 3 total, in one park. I don't give a rats patootie about any other ride in EPCOT than Test Track, because my child doesn't give a rats patootie about any other ride in in EPCOT than Test Track. I want 3 Test Track FP+ spots, I don't want a FP for Living with the Land or Turtle Talk w/Crush, and wouldn't need one for those rides anyway. We don't really care that much for TSMM, I want 2 FP+ reservations for the ToT, and one for the RNRR.

If the only advantage to staying on site is that you can book reservations in advance, but everyone on or offsite can book via kiosk when you enter the park, there is no reason to spend 2x the amount to stay on site when everyone really IS equal in terms of FP+.

But they were equal beforehand too.

 

[Schmeck]

I believe that if one has a complaint, they should do something about it. The more Disney hears about this, the better our chances that the FP+ system will improve enough to get buy-in from the legacy FP supporters.

Do you mean if one has a complaint one should do something about it? If that is what you meant, I agree.

But if you meant what you typed above, I don't agree. "They" don't have to do anything about your complaint.

 

[crostorfer]

But they were equal beforehand too.

But they weren't equal in usage. People could pull as many as allowed by time frame, at their leisure. Now, everyone is even more equal, if possible, in terms of limitations. Everyone can only have 3, and only in one park. It's whole new level of equal.