Should I bother telling Disney why I am cancelling?

[ajfd]

We are AP holders that have been to WDW several times in the last year. We have a trip scheduled for early May with current reservations for a 1 bedroom BWV made via bounceback offer from December.

Having experienced FP- first and the changeover, I really dislike most of what FP+ offers. Given our touring style, I know that FP+ reduces the number of attractions we will experience in a day significantly. We have never stayed off-property because I like the "bubble", but FP+ has all but popped it. With it gone, spending $4k on-site vs $2k off-site is a much harder pill to swallow. Thus, we decided to move off-site to Vistiana Villages for this trip.

When I call to cancel the on-site reservation, is it worth giving my reasoning? Are such comments passed up the chain?

 

[lions1995]

You can certainly tell them why you are not staying on property. It may or may not get noted.

I will say I do not understand why myself. Is it to just lodge a complaint or to save some money?

 

[Laketravis]

Absolutely. They need feedback, both good and bad.

 

[wiigirl]

Absolutely. They need feedback, both good and bad.

 

[Planogirl]

I would tell them. It may not do any good but if people are unhappy about something the merchant should know.

 

[curemyreed]

I would tell them. It may not do any good but if people are unhappy about something the merchant should know.

A profound truth, simply put. I agree with this statement.

 

[Lizard Valley]

I wrote a professional e-mail to Disney to tell them why I was changing a Disney stay to a Universal stay. I was professional, and made recommendations.

They called me about 8 days later to further discuss my reasons, and to attempt to reassure me. The CM commented on some of the complaints that were coming up regularly (number of FP+ entitlements, only 1 headliner, park hopping, ADR cancellation policy). They appreciated receiving a letter with concrete recommendations.

I believe that if one has a complaint, they should do something about it. The more Disney hears about this, the better our chances that the FP+ system will improve enough to get buy-in from the legacy FP supporters.

 

[xipetotec]

We are AP holders that have been to WDW several times in the last year. We have a trip scheduled for early May with current reservations for a 1 bedroom BWV made via bounceback offer from December.

Having experienced FP- first and the changeover, I really dislike most of what FP+ offers. Given our touring style, I know that FP+ reduces the number of attractions we will experience in a day significantly. We have never stayed off-property because I like the "bubble", but FP+ has all but popped it. With it gone, spending $4k on-site vs $2k off-site is a much harder pill to swallow. Thus, we decided to move off-site to Vistiana Villages for this trip.

When I call to cancel the on-site reservation, is it worth giving my reasoning? Are such comments passed up the chain?

Although for sure it could smoke being blown at us, I have always felt that they are listening whenever I have sent feedback. Down to them calling me back when I send an email even if I wasn't expecting an answer.

That being said, I would COMPLETELY tell them!! If guests are unhappy with the new system, they need to know and know why.

 

[MinniesPymp]

The more Disney hears about this, the better our chances that the FP+ system will improve enough to get buy-in from the legacy FP supporters.

So like the ones who point out what is wrong with something are ultimately the ones responsible for making it better for everyone? I like that idea!

 

[nugov2]

I would send it in an email, not just tell he CM on the phone. I think feedback is very important.

 

[wallawallakids]

We are AP holders that have been to WDW several times in the last year. We have a trip scheduled for early May with current reservations for a 1 bedroom BWV made via bounceback offer from December.

Having experienced FP- first and the changeover, I really dislike most of what FP+ offers. Given our touring style, I know that FP+ reduces the number of attractions we will experience in a day significantly. We have never stayed off-property because I like the "bubble", but FP+ has all but popped it. With it gone, spending $4k on-site vs $2k off-site is a much harder pill to swallow. Thus, we decided to move off-site to Vistiana Villages for this trip.

When I call to cancel the on-site reservation, is it worth giving my reasoning? Are such comments passed up the chain?

I think it is worth telling them. If they hear it enough from enough people, then I think it does make a difference. Maybe I am naive but IMO it certainly does not hurt to tell them why. Also every call is taped. So someone has to be listening to some of the calls. If the complaint is repeated on the calls, then maybe the higher ups will hear it as well.

I am sorry that you are canceling your trip but I am sure you will still have a nice vacation at Vistiana Villages.

 

[MsThumper]

I would tell them. It may not do any good but if people are unhappy about something the merchant should know.

 

[dwheaton]

I agree with the others. If we want anything to change at DW, they have to know why cancellations are happening. One person isn't going to inspire change, but it's a start.

 

[catne]

most definitely send an email, with exact reasons you do not appreciate the changes.

One thing I have noticed in the last couple of stays (December and early January) the after-stay survey questions did NOT cover our fastpass+ experience. The few park questions did not ask me to clarify why I was rating it down (used to be on their email surveys, if you rated something on the poor end of the scale, they usually popped up a window wanting more details about why you rated low. This time...no.

In looking over the questions, it appeared to me the whole survey was written by marketers to JUSTIFY the new system...steering questions away from direct fastpass+ experience and trying to get an overall "we had a great time in the park" summary of my answers.

So yes, write a very specific email...let them know!

 

[xipetotec]

One thing that we should all keep in mind though is that this is a MAJOR shift in systems. It will likely/hopefully GET better. Anytime a major change like this is rolled out, there is bound to be some bugs to work out.

 

[xie]

When I called in November to cancel a reservation for Thanksgiving week, the CM did ask me several questions about why we were cancelling. In that particular case it just ended up being a bad time for us to go, but they were already seeing cancellations related to MyMagic and they were clearly already paranoid about it, based on the questions she asked me.

I expect you will be asked why you're cancelling.

I still have 2 reservations for later this year I need to call and cancel, but I haven't gotten around to it yet. We'll see what they ask this time...

 

[ArwenMarie]

I will be the voice of disagreement and say don't bother. I only give Disney feedback when it's something immediate that needs to be fixed (like a dirty room or something). I believe that all customer feedback goes right in the trash so I refuse to give them any for free. They are also very argumentative in my opinion and never offer anything to compensate. Let them do their own market research. JMO.

 

[ajfd]

After reading the responses here, I concluded that I would explain the cancellation. Got my thoughts in order, made the call, and wasn't asked anything beyond what was needed to cancel.

Oh, well... thanks for your input on the matter.

 

[Missyrose]

After reading the responses here, I concluded that I would explain the cancellation. Got my thoughts in order, made the call, and wasn't asked anything beyond what was needed to cancel. Oh, well... thanks for your input on the matter.

Phone CMs aren't the ones to tell why you are canceling. You need to send Disney an email.

 

[AquaDame]

Please do send that email. I wish we could cancel, but everything was nonrefundable. Never was a problem before...