Should a CM told this guest to stop what he was doing

[Nancyg56]

When I was on the college program I remember being told that sometimes it's better just to ignore what's happening when it's something relatively small like that because the trade-off is causing a scene which disrupts more guests than the initial problem would. So while it may not seem like it to those that catch these people, it's Disney's way of making sure things are pleasant and "magical" for the other guests.

I figured that is how Disney treats the "small stuff". Sometimes it is better to choose the battles than to fight every skirmish.

 

[CBCit]

Disney is probably making a fortune on the refillable mugs. They are selling a plastic cup that probably costs them 50 cents for around $12. The sodas that most people are drinking also costs them pennies. I am sure they have added into the cost of selling the mugs that some people will sneak other things like the yogurt or bring the mugs back to the resort on a later visit. That being said,the sad part of this type of cheating is that it really sets a lousy example for the children.

 

[jazznms]

If this was your business would you wanted done to your's

 

[ADPOA Club Jester]

Why is it such a big deal to you? You posted a variation of the same question on another Disney board, and got the same type of answers (if you are the same person I am thinking of- Disney pin collector who is upset about the 1 table rule at CR pin trading events). My advice would be to LET IT GO!

***Edited to add: It is you!***

1st off all that was not me. 2nd This is completly different then me using more then 1 table at PTN. The guy putting in the yogurt in the mug wa stealing, so you can't compare the to.

 

[Dorisk3]

If, say, a CM had gone up to the guy and said something it would no doubt embarass him. This guy has just shelled out $300 or more a night to stay at the Grand Floridian. So in a business sense it would be stupid to confront and humiliate him, giving him a bad feeling on Disney, and who knows, maybe making him not want to stay on Disney property anymore. After all, its only frozen yogurt, what's the big deal?

 

[Lewisc]

Self-service food and drinks lends itself to customer abuse/theft, particularly if it's located past the cashier.

Disney can get rid of self-service, move it right before the cashier, hire a CM to act as "enforcer" or just accept a certain amount of "theft" as the price of doing business.

I can't imagine a CM going after soda and yogurt thieves unless Disney specifically gave them that job to do.

I agree with Sammie, it's sad that customers see the need to help themselves.

 

[PeterPan68]

I just don't understand why some people are so concerned with what others are doing. I don't see how this really affects you. I'm not in any way trying to be rude, I'm just trying to understand why this made such an impact on you?

 

[RSoxFan]

1st off all that was not me. 2nd This is completly different then me using more then 1 table at PTN. The guy putting in the yogurt in the mug wa stealing, so you can't compare the to.

Of course it's you. Same birthday, same location, exact same wording on the question. And you're asking all the same questions...yogurt, Contemporary pin trading night, and Disney e-mailing reservation confirmations. It's fine to post on numerous boards, but don't lie if people ask you about it.

 

[Lewisc]

I just don't understand why some people are so concerned with what others are doing. I don't see how this really affects you. I'm not in any way trying to be rude, I'm just trying to understand why this made such an impact on you?

I'm not the original poster, so I can't speak for him, and this doesn't really bother me, we don't even know if the guest paid for the yogart and just wanted to put it in his mug.

Some of us are concerned that guest abuse may cause Disney to get rid of entire programs. I think it's far more likely Disney would just get rid of the mugs rather than hire a CM as an "enforcer". Too many guests steal self-service yogurt and the machine may disappear. Too many guests make a meal out of the "condiment buffet" at Pecos Bill and the fixins bar may disappear.

I guess some posters think guests stealing soda and yogurt is akin to the fall of the Roman Empire and indicative of the moral decay of our country. I don't buy it. Some people just think self-service means free and Disney doesn't do much to change that opinion.

 

[markb]

Yes it's wrong but so be it. Disnmey has no "jerk repelling devices" and "ability to pay" doesn't assure honesty.
Also, as one poster mentioned, he may have paid for the yogurt... but if not the CM's certainly have to pick their battles, this may not be worth a battle.

 

[In a hurry]

Disney saves money by making so many of these places "self-serve." It must still be worth it for them even when they take some losses or there would be people filling the mugs. When it becomes unprofitable, they will change it.

I agree with the poster who said that Disney is so much better when I am not watching for others to be breaking rules.

 

[Sammie]

I don't spend my vacation policing others, just because I have an opinion on right and wrong. I imagine many others don't either.

There seems to be no middle ground on these issues on these forums. Either one thinks taking things without paying is ok, or you don't. And for some reason those that think it's ok, have a real problem with those that don't.

I don't think any guest should confront another guest doing wrong at Disney. I think it is up to Disney and they can decide what they want to enforce and what they want to ignore. However I can have an opinion on what is happening.

If a guest takes something without paying, whether that was the case here or not who knows, then it is wrong.

And as to the Fall of Rome, if you check your history one of the main contributions was the fact that corruption was common and law was almost non-existent. So yes stealing and corruption go hand and hand. It's not so much about what is stolen as something is stolen. When society begins to desensitize themselves to thinking certain items are ok to be stolen, yes we have a problem.

So my stance is would I say something to the CM or the guest, No. Not my place to.

Is stealing wrong, even yougurt at self serve, absolutely.

 

[MomofKatie]

I knew it was him!!

Of course it's you. Same birthday, same location, exact same wording on the question. And you're asking all the same questions...yogurt, Contemporary pin trading night, and Disney e-mailing reservation confirmations. It's fine to post on numerous boards, but don't lie if people ask you about it.

 

[ilovepcot]

I guess none of you have seen a CM punched in the face for politely "correcting" a guest. It's happened....to my cousin in fact. No, CM's are instructed to avoid angering or embarrassing a guest which could make matters worse.

 

[Sammie]

I guess none of you have seen a CM punched in the face for politely "correcting" a guest. It's happened....to my cousin in fact. No, CM's are instructed to avoid angering or embarrassing a guest which could make matters worse.

That is horrible. What is wrong with people today?

 

[bdg100]

If this was your business would you wanted done to your's

If only I had that business. Yes, I would put up with losing a little yogurt if I owned enough of the business for it to make a difference.

 

[MyGoofy26]

I guess none of you have seen a CM punched in the face for politely "correcting" a guest. It's happened....to my cousin in fact. No, CM's are instructed to avoid angering or embarrassing a guest which could make matters worse.

My roommate while on the CP was working merge point at Buzz when a man started screaming at her - a couple guys came over and told her to get inside, they'd cover that position and the irate guest ended up going after and punching one of the guys. Got kicked out of the park of course, but shook everyone up. He was screaming about them allowing people to "cut line" and that fast pass wasn't fair.

I had guests screaming at me and calling me names while there. One woman swore up and down I was ripping her off, charging her too much tax because the shirt she bought at MK was the same price and she paid less. I couldn't get her to understand that there is no way that the shirt she was buying could only have something like 14 cents tax. I had another woman calling me all sorts of very un-Disney names when I wouldn't (couldn't) take her unsigned credit card that wasn't even in her name and screamed at me trying to bully me into taking it. (ended up telling my manager when she came back around, "Oh you might be getting a complaint about me. . ." and told her the whole story and she said I did the right thing, she would have done the exact same thing and not to worry about it)

You never know what small thing will set people off. Both of these guests went on good 10 minute rants. Guests behind them were appalled (but very nicely made jokes to lighten the mood after they left and applauded my ability to keep my cool and stay pleasant while taking the abuse) and it's just not worth it to risk those types of scenes for something that doesn't cost the company much if they're avoidable. You get enough scenes from little things that you can't even anticipate, LOL.

 

[Amy&Dan]

So my stance is would I say something to the CM or the guest, No. Not my place to.

Is stealing wrong, even yougurt at self serve, absolutely.

\

I totally agree! I have seen things like this before at WDW, I once travelled the buffet at Chef Mickey's with a lady filling up that disposable Glad Ware with stuff from the buffet! I had to laugh to myself but no way was I going to report her. And the cm at the carving station looked very surprised but he cut her some meat and she put it in the container. If he says nothing, I am sure not going to make a fuss. I am sure they see this kind of thing all the time and are told making a scene will cause more problems than just letting it go. Unfortunately, that is part of the cost of doing business. I don't like it but I don't let it get me too down. But I did have to laugh at somebody's creative doggie bagging.

 

[MyGoofy26]

Just to add to this and show how much Disney doesn't want to embarrass their guests. . . we were specifically trained in how to correctly answer the "what time is the 3 o'clock parade?" question. We were told we were not allowed to answer "3 o'clock" - we had to answer in a way that wouldn't embarrass the guest such as "well the parade passes this point at around 3:10"

They go to great lengths to make sure that guests don't feel embarrassed, humiliated, or stupid.

 

[ElizabethB]

In a Hurry has it right -- Disney no doubt saves a ton of money with so many self-serve counters. If Disney doesn't care, I'm certainly not going to lose sleep over it. Life's too short.