We where booked on the The 2002 eastern that was cancelled because of the norwalk virus. We where offered a spot on the next ship out 1 week later ( western cruise) and took it. The flights and transfers where through disney. We are a family of 5. The Docs where couriered within 2 days. When we got to the airport to board our Northwest Airlines flight , we heard an annoucement that 5 people where bumped because of overbooking and NWA offered those people discounts on future flights ( Disney had those people bumped for us). When we got to Orlando, a CM member had a little sign with our family name on it as we got into the arrival area. The CM took us through the airport and we boarded a Disney bus with other Late families. We got to the port and boarded about 6:00pm . I believe if you book everything through disney they will go out of there way to get you on board.