We have stayed at Seralago at the beginning and end of our last 2 trips. For the most part, it was a nice enough place. Nothing fancy. We had a kids suite, which included a queen bed, and a separate sleeping/bunk area for the kids, which they really enjoyed.
Last time, on our last night, when we checked in, we were told they didn't have the 2-room suite available that we had reserved. They tried to give us 2 adjoining rooms, but with kids, we didn't want to do that. They found a kids suite that was open, so we took that room, but I was disappointed they didn't offer a price adjustment - just a free breakfast that we would have received anyway for booking the suite.
Although this is of no fault of the hotel, it was still scary. There is a little playground area, with sand under the play equipment. My kids were playing in there, and I was sitting on a bench watching. My DD comes running over to me with something she found in the sand. It was a used needle! I immediately told them we were leaving, and had them both wash their hands right away. I brought the needle to the front desk and made the suggestion they put disposal boxes around so people don't drop their needles on the ground. Thankfully DD didn't get "stuck" by the needle, but just happened to see it in the sand. Ugh!
After we got home from our trip, I did email the manager at Seralago. He mailed us a certificate for one free night, and did offer his apology for the needle DD found. I felt that was a fair offer.