rude waitress at Hollywood and Vine

[deelovesdis]

We ate at Hollywood and Vine on our vacation and one waitress was kind of rude. My 6 year old daughter accidentally dropped her lemonade and after we were trying to clean up the mess the waitress came over , threw US a cloth and said"too bad you dropped your lemonade, but you dont get another" and then she promptly walked away. The kid was so upset.
Now, if the lemonade was one per person, ok, I would have paid the extra money, no problem. I didnt get a chance to even tell her, she never came back. It really irked me she threw us the towel to clean the table and left.
Is it her job to clean up the mess or mine?
I wasnt sure, so I didnt report it to the manager. But her words lost her a nice tip.Had she brought the poor kid another lemonade and made a cute comment like "this ones on the house", or said she could ahve another one, but I would have to pay extra. Am I crazy to make a deal out of it? She just irritated me. Didnt ruin my day or my trip. She is small potatoes. But I had to vent to my friends here.

 

[erikthewise]

Boy, SOMEBODY was having a bad day! That was completely uncalled for, and in the best of all worlds you would have reported it. But I don't blame you for not doing so.

It may not have been her job to clean it up, but it was her job to at least report the spill and have someone else clean it up.

Since beverages are included at H&V, there's no way you could have paid for a replacement. She owed you another lemonade, just as if it had been drunk and another requested.

 

[TallyLassie]

That is awful! If your daughter is anything like mine, she was already mortified. But to make her feel worse is uncalled for! Even adults spill things.

I think she owed you a lemonade.

 

[n2mm]

How horrible was that. Yes drinks are refillable, so there is no reason to not bring another one. I would never have been able to control my hubby at that point. The one and only time we have ever had lousy service was at Hollywood and Vine. We had a server--Laura--who took our drink orders and we never saw her again until it was time to pay the bill. Our dishes were piled hight and only got refills because another server came by with a pitcher of drinks. We too did not tip and my grandson still mentions her whenever we eat there. Other than her, we have always gotten excellent service at H&V, but ironically, she's still there. I hope you got the server's name because she needs to be reported. Unfortunately, your daughter will always remember that situation if you eat there again.

 

[PooohBear]

That's terrible, I feel so bad for your DD and i'm sorry that happened !! report her so she doesn't do that again to some poor kid, kids spill all the time...heck...I even spill often enough !!

 

[princess pooh]

I get pretty clumsy when I'm tired, so I spilled my share of drinks at disney when I was younger . The servers have always been helpful or at least tried to make me feel better. I feel so bad for your daughter . Your server was a big meanie!

 

[harlock_jds]

Am I crazy to make a deal out of it

Not crazy at all, I would have had a talk to her manager. That is inappropriate anywhere to anyone but really bad at WDW to a child. I can understand being frustrated but she really needs more self control and not say (and do) anything like that, if she can’t she needs a new job and might need a little push (from management) to realize that.

 

[goofydad621]

If you have her name she should really be reported. I was raised in a big family run restaurant and if a waitress or waiter ever treated a guest like that they would have been gone and the family's dinner on the house there is never an excuse to be rude to anybody but especialy a child.

My 6 yr old would have been tramitized if she was treated like that ESPICIALLY at WDW kids are their business.

And not tipping can be very appropriatte remeber what tip is supposed to stand for there was 2 versions I remember hearing growing up

T.o
I.nsure
P.rompt or ( P.roper)
S.ervice

If it is a service issue and something out of their control (long wait, Kitchen etc.) Tip accordingly

Sorry for the rant but this is something close to my heart with kids involved

n2mm I am with your husband on this one, I would probably have to hang my head in shame for some undisney like fool reaction on my part. I'm in charge of Princess Protection lol

 

[turnlisa]

This is totally uncalled for! Last year my DS spilled his milkshake at Chef Mickey's right before we were ready to go. He had finished most of it but was still really upset. Our waitress, the best waitress we have ever had anywhere, made sure that he got a new milkshake and even brought him a cupcake to make him feel better! Due to this experience and all the excitement our waitress provided for his birthday, my DS insists on eating there again for his birthday! Your experience is going to make it so that your daughter does not want to go to H&V. These restaurants rely on repeat customers.

This waitress should definitely be reported. I would have been mortified and probably gone up one side of her and down the other. A bad day is no excuse to hurt a child's feelings! That's just me -- the mother lion thing coming out!

 

[Amberle3]

I have got to learn to put my glasses on when reading the DIS. I totally misread "rude" and thought it was "nude"! Now that would definitely be something to complain to Disney about!

 

[TallyLassie]

Originally posted by Amberle3
I have got to learn to put my glasses on when reading the DIS. I totally misread "rude" and thought it was "nude"! Now that would definitely be something to complain to Disney about!

Got your attention didn't it!

 

[TwingleMum]

Its funny this came up, my partner spilled a full glass of ice tea at lunch today and just missed me. He was mortified but the waitress was funny and told us about all the funny spills she has seen or done, A nice tip was left and we will go back to CPK again. When I told DH he laughed and said too bad the kids weren't there we could have blamed one of them.(LOL) Sorry the waitress was so unfeeling towards your DD.

 

[DepCor0311]

I usually don't reply to threads where someone is complaing about service (Just read 'um, make a mental note, and move on ), but in my opinion this waitress' behavior was WAY out of line. I would have tossed the towel back at her, picked up my party, and walked out... after a conversation with the manager. I have always had great experiences at WDW (lets face it...thats why we go there), but this bums me out that this happend to you. Hope you don't lose faith in Disney.

 

[Tiggerlover91]

Know what...I'm livid! And I'm a waitress myself! There was no reason for her comment or actions, she would have been fired in the restaurant I work at. I can't tell you how many spills I've had to clean up and I always joke about it when I do. I always tell the guest that they are cut off and no more to drink for them. It makes them feel a little better and increases my tip a couple of dollars.

I'm so sorry that happened to your DD, but I would definitely call the H&V and still report it to a manager. If you've got the date and time and description of your server, I bet they could pinpoint it to a "T".

Blessings,

Denise

 

[Beca]

I would just really like to know if it is the same "Laura" that the other poster spoke of???!!!!

That's insane!!! I was in WALMART the other day (don't flame me for making this analogy....I ADORE Walmart...and, actually own stock there...a GREAT company...but, not always well-known for bending over backwards for customer service), and my DD spilled her Icee that we bought at McDonald's (inside Walmart) ALL over the store floor (yes...Daddy was watching her at the time ...sorry...just HAD to throw that in!!!).

Anyway, DH goes over and tells the manager at the kiosk, "I'm sorry...but my daughter just spilled her icee on aisle ___". The manager says, "Thank you so much for telling me. I'm so sorry that happened. Is your daughter okay, or would you like to me to send someone to McDonald's to get her another one??" DH says, "No thanks", and the manager replies, "Really, it's no trouble. Are you sure you don't want me to get her one?" Surely, we can expect the same treatment at WDW as we get at Walmart??!!!

Also, one of my student's big sisters works at a restaurant in WDW. She gets sent home without pay if she doesn't "look the Disney part" upon arrival to work. I CANNOT imagine that such behaviour is condoned by WDW...you really should say something!!



Beca

 

[herprettiness]

I certainly don't approve of this kind of behavior. I'ts wrong, but I want to share with you an experaince that really opened my eyes.

I go to estate auctions, and there is a particular auction house that I have attended through this past summer . The owner of the business was always rude and would say mean things. Nothing profane or harassing, just rude. My friends and I would gossip about how rude he was an tell people who were new to watch out for him.

A couple of weeks ago he read a speech that he prepared in advance. Turns out he has a rare form of MS. To add insult to injury he also had another very very rare form of a disease that had something to do with a growth between his heart and lungs. He explained that statistically, having both diseases was like winning the lottery 5 times in one year. He explained that he had seen many specialists and traveled out of state several times looking for medical answers. Nothing could be done. He told us that he had been in a great deal of pain, exasterbated by the fact that he was losing his ability to run his own business. He tearfully apologized for his behavior.

Whenever someone is rude to me, I remember this experiance. The old walk a mile in someone elses shoes. I admit that I have been rude to strangers and my own family when I am suffering. There really is no excuse. Now I just pity people who are rude. I think to myself that they must be terribly unhappy to treat others poorly.

Who knows what her damage was. Maybe she treats people like this all of the time. How Sad.

 

[Tinkerbelle739]

We actually had a spill at H&V on our Oct 03 trip. The waitress came over, asked us to help ourselves to another plate of food while she cleaned up. My DS had spilled his FULL chololate milk over the entire table, which spilled onto the chairs and the floor. Our waitress cleaned up the mess happily and never made DS feel as though he had done anything wrong. How sad for your DD to be embarrased that way. I cannot believe she gave you a rag to clean it up yourself!!

Everyone has bad days, including WDW cast members, but to embarrass a child...that is inexcusable!

 

[Pats Dragon]

I'm with everyone else on this. I hardly ever complain regardless of rudeness but this is just too much. You really need to complain to save other children this mean treatment. A lot of people need jobs and someone that mean doesn't need to be at Disney. It sounds like more than just a bad day to me.