Rude guest encounter at Poly

[luvestodizz]

We were able to do a last minute trip and arrived Sunday! We re offsite but decided to watch Wishes from the Poly last night since MK was so packed. We went on the beach and there were lounge chairs all around. There were 4 with a lady on one and a man and tween sharing another. The 5 of us shared the other 2. Wishes didnt start and I hear the lady muttering that we didnt ask if the chairs were taken. Her DH and tween try to quiet her. I hear her say if the boys come down where will they sit. She comes over to us and as soon as she spoke I knew she was drunk. The beer can was another clue but she says when my boys come down youre moving ok. She sits down, we say nothing and she is still muttering. She then gets up and stands in front of us. Her tween son throws his hands up and walks away. We leave and sit on the walkway curb. As Wishes starts her DH leaves her and stands on the walkway- no boys ever come down.
Were we wrong or the drunk guest?

 

[HubbDave]

Drunk classless guest is my guess

But I wasn't there. Were there any items on the chairs?

 

[tiger4me2]

I would say she was out of line. You will encounter rude people everywhere. I wonder if she even was staying at the Poly.

My guess also her DH & DS was upset with her as well.

Hope you enjoyed watching "Wishes"

 

[Vaughn4380]

She was wrong. But you still handled it correctly by removing yourself from the situation. There is no reasoning with a drunk person. Had you chose to argue with her she could have escalated the situation to a physical confrontation. Not worth it over a lawn chair.

Move on and enjoy your trip, let her unfortunate family deal with her drunk butt.

 

[kapoof]

Is she was saving those seat for her boys who never showed up, she should have left you know nicely when you first sat down. She sounds like a miserable person who even her family can't stand. I know it is upsetting, but you just had one incident with her. her family LIVES with her. I hope you enjoyed the rest of your trip!

 

[Vaughn4380]

her family LIVES with her.

That poor family....





It takes a special person to be a jerk at Disney.

 

[smallblackstars]

Wow, she sounds like a real classy lady! Like my wee Granny used to say, 'no matter where you go, you will always find an a**hole!' and it looks like you found a cracker!! As a previous poster said, you only had to encounter her that once, her poor family has to deal with her all the time. Go on and enjoy your holiday and don't waste your time thinking of this horrid person any longer. Have a great trip!

 

[wiigirl]

That poor family....





It takes a special person to be a jerk at Disney.

 

[robinb]

We were able to do a last minute trip and arrived Sunday! We re offsite but decided to watch Wishes from the Poly last night since MK was so packed. We went on the beach and there were lounge chairs all around. There were 4 with a lady on one and a man and tween sharing another. The 5 of us shared the other 2. Wishes didnt start and I hear the lady muttering that we didnt ask if the chairs were taken. Her DH and tween try to quiet her. I hear her say if the boys come down where will they sit. She comes over to us and as soon as she spoke I knew she was drunk. The beer can was another clue but she says when my boys come down youre moving ok. She sits down, we say nothing and she is still muttering. She then gets up and stands in front of us. Her tween son throws his hands up and walks away. We leave and sit on the walkway curb. As Wishes starts her DH leaves her and stands on the walkway- no boys ever come down.
Were we wrong or the drunk guest?

She was very rude and you were right to remove yourself before she got completely out of control. HOWEVER, I think it is also polite to ask the people around empty lounge chairs if they are taken or available. Especially at the Poly beach before Wishes.

 

[Deb & Bill]

I may be wrong, but I still think that the chairs at the Polynesian belong to the guests staying there. I don't know if the drunk lady was a guest at the Polynesian or just someone staying elsewhere. But I still think Polynesian guests should always get the chairs, hammocks, cabanas, etc. Not all the guests staying there have a view of the fireworks from their room.

 

[jperrot1]

That lady was way out of line. The reaction of her family shows it. It's good that you moved away. If she continued to approach you after you moved I would say that would be the point that I would approach a CM about the situation. But the problem didn't escalate so....... Some people can be mean and rude. Just know you are right and did nothing wrong.

 

[dis_guy]

Whenever I encounter a rude guest or customer anywhere, I just try to remove myself from the immediate area. Especially true when I encounter smokers smoking in the parks.

 

[cobright]

Practical advice for the future:

When the lady is speaking to you, move in close to her, wait for her to say something in a lower voice, then give some sort of exclamatory noise like, "Oh my!" or "Holy cow!".

Then go all smiles, nervous looking smiles. To the drunk, act like the exclamation was you realizing how wrong YOU were to her, but convey that message very quietly. Tell her what she wants to hear.

As soon as she's distracted, go to a CM and tell them the woman just whispered to you that if you didn't move she would kick your daughter in the face (or something violent and horrible). Tell the CM that you are pretty sure other guests nearby heard her say it (they will 'remember' hearing it). Play the role of the 'bigger guest' and say you don't want any trouble but maybe they could ask her to sit somewhere else.

She'll be escorted elsewhere, problem solved.

 

[cobright]

Whenever I encounter a rude guest or customer anywhere, I just try to remove myself from the immediate area. Especially true when I encounter smokers smoking in the parks.

But how does this correct their behavior? What you are doing is reinforcing to that person that they may break the rules without consequence.

My daughter and I came up with a song we sing, loudly, when we are in the presence of rude behavior.

Oh the rules don't apply
to this guy
no he's much more special
than the rest of us!

I bet his mommy's ashamed of his behavior
and that's why he'll probably die alone

Thank my daughter for the last line, she has a morbid sense of humor for an 8 yr old.

 

[CoolPool]

I may be wrong, but I still think that the chairs at the Polynesian belong to the guests staying there. I don't know if the drunk lady was a guest at the Polynesian or just someone staying elsewhere. But I still think Polynesian guests should always get the chairs, hammocks, cabanas, etc. Not all the guests staying there have a view of the fireworks from their room.

I am coming around to this point of view and its one of the reasons I didnt book the Poly this summer. Its become such the done thing to visit the Poly for fireworks. That just makes it more crowded for the actual guests of the resort. I know its not "wrong" but it takes away from the serenity. I wish it wasnt as encouraged on this board as often as it is.

 

[Tikiman]

Cabanas cannot be booked by non-Polynesian resort guests. Officially the pool and even the beach area is off limits to non-Polynesian Resort guests. They try to control the pool area with wrist bands from time to time but there are still many that go to the beach especially during fireworks but the pool will be getting a fence that can only be accessed by those with Polynesian Resort keys and there is some speculation that this will also keep people from entering the beach area because of how bad it has gotten.

 

[dis_guy]

But how does this correct their behavior?

It is not my place to correct the behaviour of other adults.

 

[jillgunter]

Drunk and rude, not a good combo. She should no that she does not own all the chairs at Disney. Sounds like she embarrassed her family. You handled it well tho, I would have been yelling at her

 

[Deb & Bill]

Cabanas cannot be booked by non-Polynesian resort guests. Officially the pool and even the beach area is off limits to non-Polynesian Resort guests. They try to control the pool area with wrist bands from time to time but there are still many that go to the beach especially during fireworks but the pool will be getting a fence that can only be accessed by those with Polynesian Resort keys and there is some speculation that this will also keep people from entering the beach area because of how bad it has gotten.

That's really pretty good news.

 

[robinb]

Cabanas cannot be booked by non-Polynesian resort guests. Officially the pool and even the beach area is off limits to non-Polynesian Resort guests.

I understand about the pool area, but the beach too? Isn't that considered part of the grounds of the resort? I thought that a resorts grounds were officially open to non-resort guests. FWIW when we go to the Polynesian beach for Wishes we don't use the lounge chairs or hammocks. We leave those for the folks who are paying big bucks to stay there.