Rude CM's

[BamaFan121s]

That is very horrible for someone to say...I can't even fathom that!

 

[gizmond90]

We were on Space ship earth and when we got off I followed the person in front of me out. I guess we were exiting the wrong way and the CM started yelling at me. I told him if he was doing his job then nobody would be exiting out the wrong gate. So he yelled some more. I was with my kids and 9 other people. I did report him and was told they would take care of it. They apologized several times plus called and emailed me.

 

[kaysmommie]

Back in 1998 I was in MK with my DH. We decided to ride the Liberty Belle Riverboat and when we got on I went to the wrong end of the boat to go upstairs and the CM yelled in front of everyone "I guess that is your natural hair color!" Yes I"m blonde but that is very rude because I have never been on that before. I was embaressed but didn't let him ruin the magic for me.

 

[kmkja1]

Also... Most Guests do NOT read signs. For example, at the End of Line position, which is like the greeter, there are signs all around. So why on earth do I have to tell people where you get the FastPasses (which, by the way, are right behind me) over and over again? Especially if someone asks that question, I answer it, and another guest asks the same question who was right behind the first person.

Because that is part of what you are being paid to do. If it wasn't for these clueless guests and their dumb questions you would not have a job.

 

[nascarcheshirecat]

hi
the most rude and nastiest c.m/kodak photographer, (not sure who photographers are emloyed by), was the one who on hearing we were british and from nr london said "you won't be so smug about terrorist bombing now, wiil you"?. it was this time last year just after the london bombings. i was so stunned and shocked that i didn't do anything about it. i'm sure no brit was ever smug about your truly awful and sad terrorist attacks.

OH MY GOD! I am so sorry you had to hear that!
That just really galls me. Hope the rest of your trip was wonderful.

 

[Heather]

Okay, I know this is supposed to be about rude CMs but I just want to throw this in: a few years ago we were at Fantasyland at rope drop. My then-5 year old daughter was walking with my mom to Dumbo while my father and I were following further behind with my younger child in her stroller to avoid getting trampled (that rope drop is wicked!). They get rear-ended near the Carousel by an incredibly rude woman and her stroller. My dd gets knocked down, and scraped up. The woman neither slowed down nor apologized, just kept running to make sure she and her stroller-kid were in line for Dumbo. A CM nearby saw what had happened, helped my daughter up and somehow communicated to someone at the Dumbo ride -- she then proceeded to take my daughter over to Dumbo and to Minnie, and my daughter got to ride with Minnie.

Having CMs who go FAR out of their way to do such sweet and thoughtful (and, yes, magical) things for the guests has been more common in my experience than the ones who are having the bad day. Having worked in customer service myself for many years, Disney really does seem to do a good job of having a more sizeable number of great CMs than rude ones.

Not that this excuses the rudeness of any of the ones in these stories (and some were appallingly rude!) -- but I still have a soft spot for the really great ones -- especially the ones who see rudeness in guests and still manage to respond with empathy and kindness.

 

[cosine4]

While at DL riding Splash Mountain, my daughter and I were the only 2 in our boat. Both the boat in front of us and behind us were both empty. We got to the end and there was no one in line. I had to get the CMs attention (they were busy having a conversation) to ask if we could stay on. He coldly said "NO". So we got out, as soon as we were onto the platform, he sent our boat out empty. We walked all the way around and through the queing and got up there to no one in line.

I guess they would rather send the boat through empty than with guests on it.

 

[rejobako]

While at DL riding Splash Mountain, my daughter and I were the only 2 in our boat. Both the boat in front of us and behind us were both empty. We got to the end and there was no one in line. I had to get the CMs attention (they were busy having a conversation) to ask if we could stay on. He coldly said "NO". So we got out, as soon as we were onto the platform, he sent our boat out empty. We walked all the way around and through the queing and got up there to no one in line.

I guess they would rather send the boat through empty than with guests on it.

I think that's just policy -- but his demeanor certainly left something to be desired.

 

[Beca]

Our only really bad experience was on one of the busses. We had a really big stroller at the time. We didn't realize just how big it was until we tried taking it on the busses. Well, it was easier for us (and others) if DH just carried it on through the back doors of the bus. Well, I kept asking the drivers if it was o.k. if DH did that and they all had said yes. Well, DH boarded once before I had asked and the driver actually yelled at him over the speaker. Then after we had drove a ways he got back on the speaker and continued to make comments to us. We were so embarrassed. We only were trying not to cause problems, we didn't mean to cause a problem. All he had to do was explain to us calmly and politely why he didn't want us to board the back or not to do it again. We would have been fine with that. He was totally out of line with what he did.

You should read my earlier post in this thread. We were TOLD by a CM on our arrival to take the stroller to the back, and then had the bus door closed on my dh by another CM for doing so. He fell back and busted his knee pretty good. WDW needs to get this policy straightened out....it's down right dangerous!!



Beca

 

[JRawkSteady]

2 years in a row we had rude CMs at AK. I never experienced a rude CM anywhere else.
Both years on Primeval Whirl, we had asked for our own car (there was no line, and we had seen many people get off the cars on their own.) In 2005, I was with someone a bit pooh-sized and she was uncomfortable sharing a car since it is very tight in there. The CM said "No. That's impossible." Yet, 3 cars came back with only 2 people in them. In 2006, I had gone with my DGf and we kindly asked to share our own car (it's a bit more romantic that way...and there was NO LINE) The CM nodded and then proceeded to put another couple in next to us after we were already buckled in.

Also, this year, I was inquiring to an older gentleman about where I line up. (I'm a CM from NY and I wasn't sure which line I needed to be in). He responded:
"If you could read, you'd see it was that one." Pointing to the next line over.
I looked at my watch..it was still 8:20 and then at the huge line next to me and I said:
"Well, it's just that this is the line for Breakfastosaurus, so I thought maybe we're supposed to wait to the side until the park opens."
He gave me an angry glare and said "No. Wait in the back of the line." I wasn't asking for special treatment or anything, I just wanted information...and this was uncalled for! There were a couple other moments in AK, but we quickly decided that it was the least magical place in all of WDW. (and that included DTD)

 

[lclark0621]

During the 25th Birthday party in the MK at WDW.

DH & I were standing in front of the Castle Cake. DH mentions to ME, "I cant believe they covered Walt's window." Now he did not complain, he wasn't talking to anyone else. He was merely making a comment to his wife.

A CM walking behind us said in a very snotty voice "Well Duh! He is dead!"

DH turns around & gives out the most gut wrenching "HE IS?". He then proceeded to go down on the floor mock crying. He looked up with this pathetic face saying "When did he die? When is the funeral? Why didn't anyone tell MEEEEEEEEEEEEEEEEEEEEEE?"

My DH is quite the actor. You must picture it. My DH is almost 7 feet tall, and a BIG guy. So this very large man is now on the floor crying because he did not know Walt Disney had died. It was quite a sight.

The CM had the most horrified look on his face. He had no idea what to do. He kind of let out this stammering, I guess he was trying to figure out what to say.

DH then stands up, perfectly fine & says "Maybe you shouldn't make comments on other peoples' conversations. And remember you are a Disney CM, so stop being so rude to the guests."

The CM was white as a ghost & just stood there, mouth gaping. He meekly said some sorty of apology. But his look of absolute horror was the apology.

We weren't trying to "get" the CM. We weren't even talking to him. But he butt his nose into our conversation with a rude comment. And DH just showed him you should mind your own business.

I wonder if that CM ever forgot my DH on the ground "crying". And I wonder if he ever stuck his nose in someone else's conversations again.

Best. Story. EVER!

It sure is a memory I will never forget.

 

[bluejasmine]

In Dec 04 on our first day to WDW we left MK and wanted to get to AK. We didn't know how to get there and asked an older CM named Bob. He was standing there past the exits. Bob was very rude to me and told me to go back to my room and READ how to get there. It wasn't his job to give travel instructions, you know. I hope Bob was transferred to a spot that didn't deal with the public. I mentioned this to other people and was surprised 2 others had similar dealing with this same CM around the same day.

Then there was the CM in the gift shop at AK who refused to pin trade with DS since DS's pins "weren't cool".
Or the male CM working as a waiter at Crystal Palace who told my 5 feet 11 inch tall, 150 pound 15 year old he looked like he was packing on the pounds from eating only dessert, which he didn't.

To tell the truth, those 3 morons didn't take away from the magic of our trips.

Those 2 younger CMs before the afternoon parade who sat on the street in front of my 11 year old fussing over his pin collection. You should have seen DS's eyes. He was thrilled.

The younger male CM in costume at Haunted Mansion who asked if it was my DS's birthday since he had a cake hat on. He said yes. The CM laughed and wickedly said, "And it will be your last". Hysterical.

The guy playing Mad Hatter for breakfast at 1900 Park Fare who was telling us the story of why his nose was big. He made a comment to Hercules and was punched in the face. On and on he went. We couldn't eat we were laughing so hard.

It's moments like that which keep us coming back to WDW.

I could go on and on with examples of the absolutely wonderful CMs we've met. And people wonder why we are always planning a new trip.

I have only had one bad experience with a CM at the ASMo foodcourt, she was accuding some poor older lady who did not speak english of stealing which is was a mix up the ladies family had paid for it, i had seen and over heard it and the CM that was accusing the poor lady had to ring up my families food kept giving me dirty looks and didnt say a word when I brightly said with a smile from ear to ear Have a Wondeful Day! lol
I have to agree there has been so many CM that have done or said little special things I cant really complain BUT if I had any of the experiences that some ppl have had I would NOT let these CMs get away with it. I've gotten free bottles of water, cake on bday as well as being asked if I have had the phone call yet. CMS sing Happy Bday to me out of the blue. CMs compliment my DD when she was dressed as Jasmine (made her day) Cms banter and play along with my DS who is just a comic himself.

 

[grinningghost]

The only one that was ever rude to me was at Disneyland. She worked in a shop near POTC. And she wasn't even that bad.

I did, however see two CM's swearing at each other several years ago. Tram drivers. That was bizarre. Right in front of a tram full of guests. They were arguing over the folded stroller policy.

 

[AllyCatTapia]

The only problem we have EVER had w/ a CM was one younger girl who worked the HM, but had come further into Liberty Square to work the parade. We were crossing before the parade...obviously hurrying...and she decided it was time to close the 'crossing section' and slapped the rope down right in front of us. Well, the problem was, sis and dd who were mere steps ahead of us, made it through and she closed it right in front of me, DH and mother and wouldn't hear of us running across to catch the rest of our party who didn't know we'd been stopped. Wouldn't have bothered us had she not been outright RUDE to us. Well, needless to say, the most dangerous place on Earth is in between a mother and her child and she was in the way of 2 mothers and 2 children....not surprisingly, we made it to the other side.

Hmmm, what kind of example is that to your children? Mommy doesn't have to obey the rules?

 

[BamaFan121s]

Hmmm, what kind of example is that to your children? Mommy doesn't have to obey the rules?

Well, seeing as the CM beside her LET US accross...we didn't break any, but thanks for playing!
Besides...what were my choices? Let my 5 y.o. stand in the park w/out me?

 

[disneynewbee]

Excuse me, but in defense to these CMs, here's a little food for thought.

I worked at Splash Mountain for my college program for 4 months. And during those 4 months I really feel like I lost some of my brains. For example, how can a father not know how many are in his party? How can a party of 5 magically transform into a party of 3? Also, when you are in line and a CM asks "how many?" we DO NOT mean how many YOU want to sit in a row. If there are 4 of you, say 4! Otherwise, especially if you are at Load 2 at Splash (which is the first CM you'll see coming out of the tunnel), you may get separated due to the fact that parties of 2 are fillers for large party logs!

Also... Most Guests do NOT read signs. For example, at the End of Line position, which is like the greeter, there are signs all around. So why on earth do I have to tell people where you get the FastPasses (which, by the way, are right behind me) over and over again? Especially if someone asks that question, I answer it, and another guest asks the same question who was right behind the first person.

And in response to the person who said about the CM "yelling" at the lap-sitting ... There is hardly ANY lap sitting allowed. That can pose a MAJOR safety hazard. When there is lap sitting at Splash and I was in Tower I'd get to go over the PA system and tell parents that lap sitting is not permitted. And usually, the parents would have no idea I was talking to them and then we'd get the managers there to scold them at the end. This is your safety, people.

For the poster who said something about more rude CMs at MK than anyplace else... Think about this. MK has the longest park hours. Usually during busy times CMs are on mandatory 6 day work weeks. You usually work 5 at your job back in reality. We are there to bend over backwards for our guests andyet they can't help us out and read a few signs or get a park map. During Easter weeks I was scheduled for over 70 hours! My shortest day in two weeks was 10 1/2 hours and my longest was 14. I was averaging 12 hours a day! Now you try staying at Splash Mountain dealing with the same questions over and over again and explaining to guests where Row 1 is and I guarantee you'll get a little bit aggravated, too.

So next time, if something goes wrong and a CM gets a bit cranky, cut us some slack. Geez. We cut ya'll enough slack!

By the way, this message was not degrading any of you's here, just giving ya'll food for thought. This is what CMs put up with all day every day for usually 6 days a week for CRAP pay.

While I completely agree that many people may leave there brains at home while on vacation and that cast members may work very long hours with very little pay some things are just not excusable. If one cast member says lap sitting and the other one says no lap sitting how is the person supposed to know, not to mention there is an appropriate way to say things. I've had many a bad day at work but I'm not allowed to treat people rudely.

 

[Sleeping Becca]

In response to the CM post that justifies rude CM behavior.

Welcome to the real world. A job is a job, not a vacation. If your job is to stand at the entrance to an attraction and answer guests' questions, then answer each question like it's the first time you heard it. You are not there to answer only questions you deem worthy of answering. Yes, you're there to answer even "stupid" questions. If you think you're job is not to answer quesitons, then you are sorely mistaken.

I have a position which requires me to deal with the public. I treat every question posed to me like it is being asked by my grandfather who has Alsheimers. No matter how many times the question is asked it is like I'm hearing it for the first time.

 

[RSoxFan]

The only time I have ever encountered a rude CM in 20+ trips was about five years ago in PotC. I was with my parents and brother, and we had figured out that the four of us could not fit comfortably in one row of the boat. My DF and DB are both close to seven feet tall and my DM and I are close to six feet, and we're all on the pooh-sized side. We rode once and we were very uncomfortable all smushed up. There was no line, so we decided to ride again but go as two parties of two. We didn't care if we rode together or not. My brother and I went first and got put into a row; my parents got put into a row behind us. Everything was fine until my brother turned around and said something to my mother. The CM noticed and started screaming, "You're a party of four!! Party of four in one row!" By this time, we were already in the boat and the gates were closed. My dad tried to explain that we are four bigger adults and weren't comfortable in one row. The CM screamed, "Well maybe you should all stop eating then!" I started to cry. I just couldn't help it. He opened the gates and made my parents get into the row with us, and then sent the boat with the other row completely empty. I have never been so embarassed. We never reported it. We just wanted to forget it.

 

[Parkers_girl]

Oh my gosh RSOx..that is terrible. I really hope that they are no longer working there. I am sorry your family had to endure an *** like that on your vacation!!

 

[taragl]

My dad tried to explain that we are four bigger adults and weren't comfortable in one row. The CM screamed, "Well maybe you should all stop eating then!" I started to cry. I just couldn't help it. He opened the gates and made my parents get into the row with us, and then sent the boat with the other row completely empty. I have never been so embarassed. We never reported it. We just wanted to forget it.

Wow. That is not so magical, is it? Just awful.