RTQ experiences?

[BeePee]

I am trying to figure out if I will ever be able to return to disney since I don't believe I qualify for DAS. But I think I would qualify for RTQ.

How has this worked for everyone thus far?

 

[mistysue]

I am trying to figure out if I will ever be able to return to disney since I don't believe I qualify for DAS. But I think I would qualify for RTQ.

How has this worked for everyone thus far?

There are posts with discussion about this. You have to consider your group size, but I would go look into the reviews and endless discussion that has already been happening.

 

[gap2368]

I have heard of all kinds of disabilities being approved not just development disabilities I think how you explain your needs is the key was replaying to @mistysue

 

[mistysue]

I have heard of all kinds of disabilities being approved not just development disabilities I think how you explain your needs is the key was replaying to @mistysue

Approval would only be DAS, the alternate accommodations of return to queue or queue reentry are an in person, situational thing.

 

[BeePee]

Approval would only be DAS, the alternate accommodations of return to queue or queue reentry are an in person, situational thing.

So you don't get anything for that beforehand? Anyone can use RTQ?

 

[lanejudy]

So you don't get anything for that beforehand? Anyone can use RTQ?

Correct. Attraction Queue Re-entry (which is what I assume you mean by "RTQ") is available to anyone, as are pretty much all attraction-offered accommodations. DAS requires pre-registration but nothing else does.

 

[BeePee]

Correct. Attraction Queue Re-entry (which is what I assume you mean by "RTQ") is available to anyone, as are pretty much all attraction-offered accommodations. DAS requires pre-registration but nothing else does.

Well that is awful. I was hoping you would get some kind of "pass" or something so you don't have to divulge you disability to every CM on every ride. Guess no disney for me. Maybe I will try saving up for Paris lol

 

[lanejudy]

Well that is awful. I was hoping you would get some kind of "pass" or something so you don't have to divulge you disability to every CM on every ride. Guess no disney for me. Maybe I will try saving up for Paris lol

There is no need to divulge any private information. Simply ask the CM what to do if you need to leave the queue, how do you rejoin your party? The process may be slightly different at each attraction which is why you ask at each attraction.

We do have a thread for first-hand reports, and I think someone tagged you.... reports were pretty slow coming out and thus might be a couple of pages in on this thread: https://www.disboards.com/threads/aqr-attraction-queue-return-usage-reports.3946748/

 

[mistysue]

Well that is awful. I was hoping you would get some kind of "pass" or something so you don't have to divulge you disability to every CM on every ride. Guess no disney for me. Maybe I will try saving up for Paris lol

The reason you don't need approval is because this is there for anyone who needs it, the explanation of why isn't really necessary. It's the same whether you are having a medical emergency or a toddler wants to pee again. As lanejudy said all they need to know is "I have to leave the line" and they will let you know how to come back - this is why sometimes party dynamics matter, because how they respond will be different if you are alone vs if you're in a group of 6. (or any other number, I just picked a number)
Try not to let your fear of the unknown take over, this really does work for many situations. It's not appropriate for all, which is why DAS is still offered for those who need it.

 

[HopperFan]

Correct. Attraction Queue Re-entry (which is what I assume you mean by "RTQ") is available to anyone, as are pretty much all attraction-offered accommodations. DAS requires pre-registration but nothing else does.

I am confused. I thought there were two processes that could be handled by front line CM.

AQR ~ Attraction Queue Re-entry
This is entering the line and then if one has a need to leave they exit to handle their needs they will rejoin the party, who remained in line, at the merge. Or if someone is alone the CM will tell them how to handle rejoining the line which will vary by attraction. This is the common one.

RTQ ~ Return to Queue
This is where the CM at the ride will issue you a return time without entering the queue. This is the one that will rarely be given, because CMs are being monitored as to how many they give out. It is implied in reports that giving them out could go against the CM so they may not be willing to give out. (I know I wouldn't, Disney's whole point system is hard enough). This is the one I would not plan on getting.

Am I not understanding what I've been reading? We don't go until September, have no idea if we will be approved so want to make sure I understand all the options so we can have Plan A, B and C.

 

[Angel Ariel]

I am confused. I thought there were two processes that could be handled by front line CM.

AQR ~ Attraction Queue Re-entry
This is entering the line and then if one has a need to leave they exit to handle their needs they will rejoin the party, who remained in line, at the merge. Or if someone is alone the CM will tell them how to handle rejoining the line which will vary by attraction. This is the common one.

RTQ ~ Return to Queue
This is where the CM at the ride will issue you a return time without entering the queue. This is the one that will rarely be given, because CMs are being monitored as to how many they give out. It is implied in reports that giving them out could go against the CM so they may not be willing to give out. (I know I wouldn't, Disney's whole point system is hard enough). This is the one I would not plan on getting.

Am I not understanding what I've been reading? We don't go until September, have no idea if we will be approved so want to make sure I understand all the options so we can have Plan A, B and C.

This has been my understanding. It's confusing I think because from reports it seems both guests *and* CMs are using AQR/RTQ interchangeably.

It's worth noting that Disneyland seemed to have a different acronym for what you've described as RTQ - this was (IIRC) LRT - location return time.

 

[lanejudy]

I am confused. I thought there were two processes that could be handled by front line CM.

Attraction Queue Re-entry (AQR) is the "official" accommodation, based on either the WDW or DLR websites.

RTQ (or return-to-queue) is not listed anywhere by Disney. It is a term that social media coined when the changes were first announced but details were not made available. This term seems to have really taken root in people's minds and it's a shame Disney did not release info about "AQR" to prevent confusion. In most instances mention of RTQ likely refers to what Disney officially coined as AQR.

How AQR works depends on several factors which is why individuals are instructed to ask at each attraction. It may depend on the attraction layout, the queue design, the party size, who is in the party and who needs the accommodation, the wait, etc. Most often it will involve the party entering the queue; someone needs to leave; that individual (or +caregiver) will rejoin their party at the merge-point most likely utilizing the LL. There may be a lanyard given, a card given, or simply oral instructions; the party in the queue may contact via phone. In very limited circumstances a "return time" may be offered (some have referred to this limited circumstance as RTQ).

There is another somewhat limited accommodation. At DLR this is described as "Location Return Time" and though the WDW website does not specify this it is also in use. This is most commonly referred to as "wheelchair return times" and is offered at attractions with a physically inaccessible feature such as stairs.

There are a couple of other services also available at the attraction -- Rider Switch, Single Rider -- again whether either of these might be appropriate for a given individual/party will depend on the circumstances.

 

[HopperFan]

Attraction Queue Re-entry (AQR) is the "official" accommodation, based on either the WDW or DLR websites.

RTQ (or return-to-queue) is not listed anywhere by Disney. It is a term that social media coined when the changes were first announced but details were not made available. This term seems to have really taken root in people's minds and it's a shame Disney did not release info about "AQR" to prevent confusion. In most instances mention of RTQ likely refers to what Disney officially coined as AQR.

How AQR works depends on several factors which is why individuals are instructed to ask at each attraction. It may depend on the attraction layout, the queue design, the party size, who is in the party and who needs the accommodation, the wait, etc. Most often it will involve the party entering the queue; someone needs to leave; that individual (or +caregiver) will rejoin their party at the merge-point most likely utilizing the LL. There may be a lanyard given, a card given, or simply oral instructions; the party in the queue may contact via phone. In very limited circumstances a "return time" may be offered (some have referred to this limited circumstance as RTQ).

There is another somewhat limited accommodation. At DLR this is described as "Location Return Time" and though the WDW website does not specify this it is also in use. This is most commonly referred to as "wheelchair return times" and is offered at attractions with a physically inaccessible feature such as stairs.

There are a couple of other services also available at the attraction -- Rider Switch, Single Rider -- again whether either of these might be appropriate for a given individual/party will depend on the circumstances.

Thank you ~

So the offering that will likely happen is AQR, Rider Switch, Single Rider ... and no one should expect to receive the RTQ because it is not an accommodation that is "on the menu" but rather a rare allowance a CM might see the need to use.

So then what OP is asking to receive and get info on ... in actuality likely won't happen, but rather the AQR will be offered. I mean if a CM is being held accountable I could see them almost never offering it. So we should not factor the RTQ in our plans should we not get DAS.

 

[lanejudy]

So we should not factor the RTQ in our plans should we not get DAS.

If by "RTQ" one is thinking a return time will be issued, this is correct. Unless using a mobility device at an attraction that the queue is not physically accessible, pretty much nobody should expect a "return time" to be issued. There was a report of a solo individual who needed to leave a queue, and they still were not issued a return time in the sense of DAS or wheelchair return (not digital, come back at X:XX) but they were allowed to enter the LL.

That's not to say there won't be some very limited situations when a return time is issued, but it doesn't seem to be anything most of us should expect.

 

[mistysue]

I am confused. I thought there were two processes that could be handled by front line CM.

AQR ~ Attraction Queue Re-entry
This is entering the line and then if one has a need to leave they exit to handle their needs they will rejoin the party, who remained in line, at the merge. Or if someone is alone the CM will tell them how to handle rejoining the line which will vary by attraction. This is the common one.

RTQ ~ Return to Queue
This is where the CM at the ride will issue you a return time without entering the queue. This is the one that will rarely be given, because CMs are being monitored as to how many they give out. It is implied in reports that giving them out could go against the CM so they may not be willing to give out. (I know I wouldn't, Disney's whole point system is hard enough). This is the one I would not plan on getting.

Am I not understanding what I've been reading? We don't go until September, have no idea if we will be approved so want to make sure I understand all the options so we can have Plan A, B and C.

You are understanding - but using the terminology with CMs is probably going to cause confusion. Just talk to people and tell them what you need.

 

[HopperFan]

You are understanding - but using the terminology with CMs is probably going to cause confusion. Just talk to people and tell them what you need.

I thought so but there is lots of conversations happening, some here like this post and on other sites that seem to think one can "easily" get the RTQ and are asking how well it worked. Maybe I missed it, but I don't think I've seen one report of a person actually receiving the RTQ pass ~ which I completely understand given that it is basically getting a DAS without being approved for DAS, and the CM being accountable.

 

[mistysue]

I thought so but there is lots of conversations happening, some here like this post and on other sites that seem to think one can "easily" get the RTQ and are asking how well it worked. Maybe I missed it, but I don't think I've seen one report of a person actually receiving the RTQ pass ~ which I completely understand given that it is basically getting a DAS without being approved for DAS, and the CM being accountable.

It's because for the most part, the internet of fans made up terms to try to streamline the conversation, but they aren't official terms so policing them isn't as easy as "check Disney's site" and now everyone uses whatever term they think of first. Either way, the end result is if you need help, tell a CM and they will help you even if you don't have DAS.

ETA - also what is being called RTQ is the same thing as when you go have a wheelchair and the line isn't accessible (think Space Mountain or Star Tours) so they just give you a return time. Without that physical barrier, it's easy to picture them saying go try, and if it's not ok just leave and we will let you come back to enter the other way. A lot of people using it probably don't even realize it because it's what they've been doing for years. (likely WC users)

 

[BeePee]

It's just too confusing and stressful for me. I havent seen very many reports of people using the RTQ or AQR.

I suppose I will keep waiting and see what happens when more reports come out. I was hoping to go in August though.

 

[HopperFan]

It's just too confusing and stressful for me. I havent seen very many reports of people using the RTQ or AQR.

I suppose I will keep waiting and see what happens when more reports come out. I was hoping to go in August though.

I don't think we'll see many of the "RTQ" since it is rarely offered, and honestly if I were given it I wouldn't be talking about it anywhere.

With the AQR perhaps more folks are making it through the line than need to leave so that is why reports are low. Perhaps folks are combining their own "tools" with LLMP, rope drop etc to manage better. Time will tell if and what folks report. But I'm going to look at every tool I can to make it work in case.

 

[lanejudy]

But I'm going to look at every tool I can to make it work in case.

I would hope your situation gets approved for DAS, though it's good to be prepared just in case. Good luck!

Agree that we aren't likely to see reports of return times offered because that is a very limited option. I have seen reports of AQR, though not as many as I thought. I just re-read the AQR thread and it seems to only have a couple, there may be a few scattered throughout the main DAS Changes thread. And I've seen a few reports on other sites. But again, this is the enter-leave-re-join option, not the get-a-digital-return-time option.