RPR - SO Disappointed

[jcapizzi]

We've always loved this hotel - it's our favorite. Hubby and I will be going down soon to celebrate our 25th wedding anniversary. As a surprise for Hubby I wanted to add a night at Club Level to our reservation, just pay whatever extra money it would be. What a run around I've been getting. I've been told that Club is sold out and there probably wouldn't be enough food for two more people!!!!!!! I don't even want to change rooms - just want them to cut a card for Club level for us for that one day. I know that club now includes some rooms on the 6th floor and this is what they do, they cut a card for room and one for elevator access to Club. It's bad enough that I'm getting such a lame excuse but I've called and been kept on hold for as long as 20 minutes and then they tell me that the Manager is on the phone or in a meeting and will get back to me. I called once yesterday and twice today - always too busy to talk to me, always promise to call back, haven't received a call back yet and no answer to my e-mails. This has been going on since Tuesday. Even if they say they cannot do it I'm really upset that, especially knowing what a special occasion this is for us, no one has the courtesy to at least get back to me one way or the other. Oh well, I won't let this ruin our vacation but I sure was hoping I could see the look on hubby's face when I hit the button for Club Level!!! Thanks for listening to this very long rant.

 

[jcapizzi]

THEY CAME THROUGH - I'm so excited. I received an e-mail from concierge management and they will be happy to honor my request for club level to surprise hubby. I'm so happy and thrilled that our favorite hotel came through for us. I shouda known . . . . .

 

[AlexandNessa]

I too got a very big runaround trying to book a King Suite on Club Level -- never ever got a call back or response to email. Finally booked it when we were there in person. Congrats on your wedding anniversary. Say hi to Shannan in the Club Lounge from Mike and Jodie. She's our favorite.

 

[mslclark]

Good for you!!