We just returned from a fabulous 10-day vacation - seven nights at a four-bedroom pool home followed by three nights at RPH Club level.
The RPH is beautiful and the Club level staff exceptionally friendly. Our only disappointment was the luau, which my husband and I booked to celebrate our 9th anniversary. Our complaints:
Poor Service: Our server, Emily, was extemely slow, forgetful, and not friendly at all. She brought our first round of drinks when we were seated at 7 p.m. It was 8:40 p.m. before we finally managed to get her to bring us anything more to drink after asking several times. When she did bring the second round of drinks, the order was incorrect.
Lack of Ambience: Because of a threat of rain, the luau was moved inside a conference room that had not been made festive. Without the proper ambience, the show took on a cheesy low-budget feel. The acoustics of the conference room were not meant for the beat of Hawaiian drums.
Show's Focus: There was only about 40 minutes of dancing - the bulk of the time focused on audience participation rather than the skills of the dancers. There were three female dancers, one male dancer, three band members, and the master of ceremonies. The women demonstrated three or four cultural dances and spent the rest of their time coaxing nearly 20 stiffed-hip men to loosen up. The male dancer played an even smaller part.
I'm afraid they've got a ways to go before the luau measures up.
The RPH is beautiful and the Club level staff exceptionally friendly. Our only disappointment was the luau, which my husband and I booked to celebrate our 9th anniversary. Our complaints:
Poor Service: Our server, Emily, was extemely slow, forgetful, and not friendly at all. She brought our first round of drinks when we were seated at 7 p.m. It was 8:40 p.m. before we finally managed to get her to bring us anything more to drink after asking several times. When she did bring the second round of drinks, the order was incorrect.
Lack of Ambience: Because of a threat of rain, the luau was moved inside a conference room that had not been made festive. Without the proper ambience, the show took on a cheesy low-budget feel. The acoustics of the conference room were not meant for the beat of Hawaiian drums.
Show's Focus: There was only about 40 minutes of dancing - the bulk of the time focused on audience participation rather than the skills of the dancers. There were three female dancers, one male dancer, three band members, and the master of ceremonies. The women demonstrated three or four cultural dances and spent the rest of their time coaxing nearly 20 stiffed-hip men to loosen up. The male dancer played an even smaller part.
I'm afraid they've got a ways to go before the luau measures up.
In the Club, the kids congregated at one end of the room with cartoons on one television, while the adults chatted at tables or watched sports/news on the other television.
). I was charged the quoted rate and my bill was accurate. Even with the discounted rate, I did receive my welcome gift of cookies and milk the evening of our arrival without the need for an additional reminder.
